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My wife applied for flrm on 12.03.2019 using online services and posted the documents. She got all the documents back on 09.04.2019 accept passport. She got approval letter 15.04.2019 and received BRP same day in the evening. Why home office kept her passport ? is it normal? It also worth mentioning that home office also posted back the old/expired BRP with other paper work.
Please share your experience and advice if we should just wait or call home office?