Like milagro, I have written a letter of complaint to Bob Whiteman, Teresa May and the Immigration Minister in response to my application being left in the storage facility for the past 7 months.
The only reply I got was from the assistant PA who is clearly just fielding out all the emails, and got this unhelpful reply:
Thank you for your email to Rob Whiteman; I am replying on his behalf. I have looked through your details on our case information database and can see that you have already made a request to our caseworkers for your application to be expedited; this request is being considered and you will hear from our caseworking team directly.
1. My request is being 'considered'?? How much longer is that going to take? There is no specific time line
2. They didnt answer anything else I complained about in the email such as why was my application left in storage this whole time
This useless assistant PA CC-ed this back to everyone else ie Teresa May et al. Should I reply back or just wait and hope my stuff comes back by the end of the week???
dupuytren wrote:Hi all
I wrote my 5th letter of complaint to UKBA and posted it to the Liverpool address on Fri 5 Apr using signed for delivery (I got 2 different addresses for Liverpool as posted by let_koko recently - thank you). Before this I have sent it to the London complaints address, emailed them 3x, faxed them 3x (Liverpool number) and contacted my MP 2x.
Today I received a phone call at 4.30pm from UKBA saying that they have received my letter dated 5 Apr, saying that my application is in a storage facility in Liverpool and still not assigned to a caseworker,but she was very apologetic and assured me that she will contact the casworker manager tomorrow to ensure it is assigned to someone asap. She says this will take a futher 6 months (!!!!!!).
Moral of the story:
1. My MP is useless
2. Send a letter to them using their Liverpool address once you have surpassed 6 months - seems to work for me! (I applied 7 mths ago)