I was at PEO Croydon yesterday (4th of July). The seemingly straightforward Set (M) application turned out to be one of the worst experiences of my life. I cannot comprehend or seemingly am able to shed light on the following issues:
1) If there was a technical glitch like in my case (and all of yours above) why didn't they email me about it? They emailed me 7 times that my appointment was today- for heavens sake I even got an email at 15:30 hrs althought my timing was for 13:40 hours
2) Why is the staff at Croydon so rude & obnoxious? The counter guy on the ground floor was talking to his friend whilst serving me. He then said we have a technical glitch but
DO NOT ASK ME ANY QUESTIONS ABOUT IT
Me & my wife looked at each other & thought 'did that really happen?'
3) The situation worsened when I saw all those messages on plasma TVs stating
We believe I'm customer service... My staff are respectful ... We are here to serve you.... (other such pathetic lies)
Please! Stop with this hypocrisy- your staff is the rudest I've ever witnessed in a service delivery place. Even McDonalds staff apologize to you for a badly made burger- here I didnt categorically receive ONE APOLOGY from anybody! This is after paying them nearly 1400 pounds & taking 2 days off work!!
4) The person who took my form indulged in scare tactics- you have only bank statements? Erm yeaaah... Is that wrong? Isn't that a part of the form? He said ask me any question- when I did- he stated ask counter 44 (customer services)- then why ask me to ask you questions in the first place?? Such lunacy is unbelievable. Moreover, all were in uniform whereas my counter guy was in bright parrot green shirt! Wow- the height of unprofessionalism was certified by that smooth choice of clothing.
I cannot be more forceful of my frustration since last night. I cant stop thinking about all the uncertainty. Why in heavens name did I pay a premium fee for such abysmal service which wasn't fulfilled even! I'm not going to complain to them as thousands have already and it's fallen on deaf ears. I need the media involved somehow. And by Jove I'm even willing to make my own amateur video journalistic report on YouTube if things come to that! Pity my most important UK experience turned out to be my most horrid!
TL;DR- UKBA is in shambles- I advise any readers to delay their premium applications if they can and apply by post instead.