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New ILR process, Time to decision

Only for queries regarding Indefinite Leave to Remain (ILR). Please use the EU Settlement Scheme forum for queries about settled status under Appendix EU

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cja_1234
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Re: New ILR process, Time to decision

Post by cja_1234 » Wed Dec 05, 2018 5:45 pm

manibala89 wrote:
Fri Nov 30, 2018 11:17 am
i have been calling the same number for two days and selected option 3 followed by 2 and then 1.. an officer collected all the details and said will escalate the problem. but didnt hear anything afterwards..
Dear manibala89

Have you heard anything since... however long it was ago.

manibala89
Newly Registered
Posts: 17
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Re: New ILR process, Time to decision

Post by manibala89 » Wed Dec 05, 2018 7:26 pm

I applied on 22nd November at Manchester Central library ILR set(o) using sopra steria premium appointment.. 14 days past still no news.. Tried calling them thrice.. Its been escalated twice but still no use. My suggestion please avoid Manchester Central library branch..

sunnysakhi
Junior Member
Posts: 78
Joined: Wed Dec 05, 2018 11:53 am
India

Re: New ILR process, Time to decision

Post by sunnysakhi » Wed Dec 05, 2018 8:16 pm

manibala89 wrote:
Wed Dec 05, 2018 7:26 pm
I applied on 22nd November at Manchester Central library ILR set(o) using sopra steria premium appointment.. 14 days past still no news.. Tried calling them thrice.. Its been escalated twice but still no use. My suggestion please avoid Manchester Central library branch..
Hi Mannibala
Have you received any query from HO about your application, may be some additional information? or no communication at all since your appointment.

Lotes
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Re: New ILR process, Time to decision

Post by Lotes » Wed Dec 05, 2018 8:46 pm

For this new process, can one submit the application before the 28 days and then book appointment within the 28 days? Or once application is submitted an appointment is automatically booked?

sunnysakhi
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Posts: 78
Joined: Wed Dec 05, 2018 11:53 am
India

Re: New ILR process, Time to decision

Post by sunnysakhi » Wed Dec 05, 2018 8:56 pm

Lotes wrote:
Wed Dec 05, 2018 8:46 pm
For this new process, can one submit the application before the 28 days and then book appointment within the 28 days? Or once application is submitted an appointment is automatically booked?
In the new system once you submit the online application you have to book an appointment with in 28 days. Appointment is not automatically booked.

Evicra
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Re: New ILR process, Time to decision

Post by Evicra » Wed Dec 05, 2018 9:15 pm

In new ILR process Can T1 ent to iLR use same day service?

brrip
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Singapore

Re: New ILR process, Time to decision

Post by brrip » Thu Dec 06, 2018 7:47 am

manibala89 wrote:
Wed Dec 05, 2018 7:26 pm
I applied on 22nd November at Manchester Central library ILR set(o) using sopra steria premium appointment.. 14 days past still no news.. Tried calling them thrice.. Its been escalated twice but still no use. My suggestion please avoid Manchester Central library branch..
That's so odd. I can't even get them to escalate it. They keep telling me they won't be able to do that.

Hope you get your answer soon!

ecu-daba
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Ecuador

Re: New ILR process, Time to decision

Post by ecu-daba » Thu Dec 06, 2018 10:51 am

Hi All,

I want to share my experience using the super priority service with Sopra Steria. I submitted an application on 19/11/2018 and attended an appointment at the Belfast Core Centre with Sopra Steria on 26/11/2018. The process was very quick. My documents were checked and scanned and my biometrics were taken. The whole process took about 10 minutes. The girl at the Sopra Steria desk told me a decision will be made within 24hrs otherwise contact the Home office directly. To summarise my experience since my appointment on 26/11/2018:

- I never received an application confirmation email as told by Sopra Steria
- Received an e-mail from UKVI indicating to approach my nearest post office to submit my biometrics but to ignore it if I have already done so. My Biometrics were taken at Sopra Steria so I ignored the letter
- On Tuesday 4th December I contacted the home office using the option for applications that have elapsed their offered service time. The guy on the line took my full details , application number and assured me someone will be contacting me in due course.
- As of today, Thursday 6th Dec, 10 Days after my appointment , I haven received any notifications, emails or letters. Im still waiting for the phone call from the Home office. Pleas enote that this includes any potential clarification requests from the Home office relating to my application. I simply have not received any communications.

I have read in other threads that the 24hrs are actually 24 working hours which translate to 3 working days.Even If I take this into consideration, I should have received at least my confirmation letter by now.


I will keep posting updates as the days go by. I hope this helps

sunnysakhi
Junior Member
Posts: 78
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India

Re: New ILR process, Time to decision

Post by sunnysakhi » Thu Dec 06, 2018 12:50 pm

ecu-daba wrote:
Thu Dec 06, 2018 10:51 am
Hi All,

I want to share my experience using the super priority service with Sopra Steria. I submitted an application on 19/11/2018 and attended an appointment at the Belfast Core Centre with Sopra Steria on 26/11/2018. The process was very quick. My documents were checked and scanned and my biometrics were taken. The whole process took about 10 minutes. The girl at the Sopra Steria desk told me a decision will be made within 24hrs otherwise contact the Home office directly. To summarise my experience since my appointment on 26/11/2018:

- I never received an application confirmation email as told by Sopra Steria
- Received an e-mail from UKVI indicating to approach my nearest post office to submit my biometrics but to ignore it if I have already done so. My Biometrics were taken at Sopra Steria so I ignored the letter
- On Tuesday 4th December I contacted the home office using the option for applications that have elapsed their offered service time. The guy on the line took my full details , application number and assured me someone will be contacting me in due course.
- As of today, Thursday 6th Dec, 10 Days after my appointment , I haven received any notifications, emails or letters. Im still waiting for the phone call from the Home office. Pleas enote that this includes any potential clarification requests from the Home office relating to my application. I simply have not received any communications.

I have read in other threads that the 24hrs are actually 24 working hours which translate to 3 working days.Even If I take this into consideration, I should have received at least my confirmation letter by now.


I will keep posting updates as the days go by. I hope this helps
Hi ecu-daba
I also submitted my ILR application under super priority service in Manchester on 27/11/2018.I haven't received any communication from home office as well. Today is 9th day from appointment and no response.This is very frustating as we don't know what is the status of application and what is going on..

manibala89
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Re: New ILR process, Time to decision

Post by manibala89 » Thu Dec 06, 2018 3:42 pm

Rite 15 days passed by since applied, still no query from HO or any point of contact from UKVI, applied on 22nd Nov (ILR SET O) first escalation on wednesday 28th Novemeber got a standard email saying that it is still under standard service time. Gave them a call on Thursday 29th and reescalated the case.. waited for 5 days until today 6th November still no contact. Called ukvi again and its been escalated third time and they said someone will be in touch shortly.. finger crossed..

badhodor
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Re: New ILR process, Time to decision

Post by badhodor » Fri Dec 07, 2018 12:08 pm

I had my Super-priority appointment at Croydon at the bedford point on the 1st December (Saturday) paid 3018 + 100 for the appointment.

ILR SET(O) - Tier 2 (5 year route).

I had uploaded everything already beforehand so was in and out in 25 minutes. They did the biometrics and scanned all the pages of my current and previous passport. Checked all the documents etc. (no point paying for document checking as they check that anyway) and then the agent asked me a few times if I want to submit anything else. I had submitted all the items in the mandatory checklist so didn't think anything else was needed and to keep things simple.

It is now 7th December and I haven't received anything and weirdly enough, I have access to the UKVCAS system still. I used live chat to ask DX if they have anything for me and they said no. I called UKVI using the number mentioned in the forum option 4 and then 1 and was told that they have 24 hours to make the decision so monday they would have made a decision and then 5 working days after that to get in touch with me and hence they can't do anything until then.

So, let's see what happens.

SpouseOfSettler
Junior Member
Posts: 52
Joined: Tue Dec 04, 2018 11:11 am

Re: New ILR process, Time to decision

Post by SpouseOfSettler » Fri Dec 07, 2018 4:44 pm

Hi Badhodor,

What number did you use to call UKVI?

Iseultfully
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United States of America

Re: New ILR process, Time to decision

Post by Iseultfully » Sat Dec 08, 2018 1:23 am

What are the new fees for this process? It seems like we're paying more for less from what I've gleaned in this thread.

manibala89
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Posts: 17
Joined: Tue Sep 19, 2017 7:43 pm

Re: New ILR process, Time to decision

Post by manibala89 » Sat Dec 08, 2018 8:48 am

Just an update guys, called DX this morning and I have an courier booked on my name due for delivery on monday morning.. Should wait and see..

cja_1234
Newbie
Posts: 35
Joined: Wed Dec 05, 2018 5:16 pm

Re: New ILR process, Time to decision

Post by cja_1234 » Sat Dec 08, 2018 11:10 am

manibala89 wrote:
Sat Dec 08, 2018 8:48 am
Just an update guys, called DX this morning and I have an courier booked on my name due for delivery on monday morning.. Should wait and see..
Oh congratulations! That sounds very promising for you and all of us. It seems Home Office has finally fixed whatever issues they had last week?

brrip
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Singapore

Re: New ILR process, Time to decision

Post by brrip » Sat Dec 08, 2018 11:26 am

Just received my letter saying ILR has been approved.

Timeline:

22 Nov: Online application submitted
3 Dec: Biometrics and document checking at 20 Mark Lane (Sopra Steria's "premium" centre)
8 Dec: Letter dated 6 Dec arrives through Royal Mail stating that a BRP will be sent to me in 7 working days. Interestingly, it doesn't actually say my ILR application has been approved, but there is a generic letter without my name on it that says The ILR application has been approved.

For anyone applying in this period, remember that you need your BRP before you leave the country! I've got a flight booked on Wednesday, which I think I may have to postpone as it's doubtful that it will come through in time.

ilovethebeatles
Member
Posts: 165
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Re: New ILR process, Time to decision

Post by ilovethebeatles » Sat Dec 08, 2018 12:46 pm

Congratulations. You should call DX. If it was approved on 6th then it is very hopeful that you will get BRP on Monday or Tuesday next week.
brrip wrote:
Sat Dec 08, 2018 11:26 am
Just received my letter saying ILR has been approved.

Timeline:

22 Nov: Online application submitted
3 Dec: Biometrics and document checking at 20 Mark Lane (Sopra Steria's "premium" centre)
8 Dec: Letter dated 6 Dec arrives through Royal Mail stating that a BRP will be sent to me in 7 working days. Interestingly, it doesn't actually say my ILR application has been approved, but there is a generic letter without my name on it that says The ILR application has been approved.

For anyone applying in this period, remember that you need your BRP before you leave the country! I've got a flight booked on Wednesday, which I think I may have to postpone as it's doubtful that it will come through in time.

badhodor
Member
Posts: 104
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Mood:
India

Re: New ILR process, Time to decision

Post by badhodor » Sun Dec 09, 2018 12:14 am

SpouseOfSettler wrote:
Fri Dec 07, 2018 4:44 pm
Hi Badhodor,

What number did you use to call UKVI?
03001232241 from the forum.
Was hoping to get something in post today but still nothing.

Also, I can still login into the UKVCAS. Is that normal ?
Can anyone whose ILR is approved confirm if they can still login or not?

badhodor
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Mood:
India

Re: New ILR process, Time to decision

Post by badhodor » Sun Dec 09, 2018 12:16 am

manibala89 wrote:
Sat Dec 08, 2018 8:48 am
Just an update guys, called DX this morning and I have an courier booked on my name due for delivery on monday morning.. Should wait and see..
Congrats!!
How do you contact DX? I only used the live chat option on Friday as I couldn't find a contact number on their website.

badhodor
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Mood:
India

Re: New ILR process, Time to decision

Post by badhodor » Sun Dec 09, 2018 12:33 am

brrip wrote:
Sat Dec 08, 2018 11:26 am
Just received my letter saying ILR has been approved.

Timeline:

22 Nov: Online application submitted
3 Dec: Biometrics and document checking at 20 Mark Lane (Sopra Steria's "premium" centre)
8 Dec: Letter dated 6 Dec arrives through Royal Mail stating that a BRP will be sent to me in 7 working days. Interestingly, it doesn't actually say my ILR application has been approved, but there is a generic letter without my name on it that says The ILR application has been approved.

For anyone applying in this period, remember that you need your BRP before you leave the country! I've got a flight booked on Wednesday, which I think I may have to postpone as it's doubtful that it will come through in time.
Congrats!!
Just wondering if you are still able to login into the UKVCAS system?

manibala89
Newly Registered
Posts: 17
Joined: Tue Sep 19, 2017 7:43 pm

Re: New ILR process, Time to decision

Post by manibala89 » Sun Dec 09, 2018 8:07 am

0333 241 5700 is contact number for DX.. Say on your own that you don't have a tracking number call will be forwarded to customer care.

sunnysakhi
Junior Member
Posts: 78
Joined: Wed Dec 05, 2018 11:53 am
India

Re: New ILR process, Time to decision

Post by sunnysakhi » Sun Dec 09, 2018 8:52 am

manibala89 wrote:
Sun Dec 09, 2018 8:07 am
0333 241 5700 is contact number for DX.. Say on your own that you don't have a tracking number call will be forwarded to customer care.
Hi Manibala
Have you used solicitor for your application or you have done the application on your own.
Congrats it has given hope to all of us.

brrip
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Posts: 11
Joined: Sun Nov 18, 2018 6:45 pm
Singapore

Re: New ILR process, Time to decision

Post by brrip » Sun Dec 09, 2018 10:42 am

ilovethebeatles wrote:
Sat Dec 08, 2018 12:46 pm
Congratulations. You should call DX. If it was approved on 6th then it is very hopeful that you will get BRP on Monday or Tuesday next week.
brrip wrote:
Sat Dec 08, 2018 11:26 am
Just received my letter saying ILR has been approved.

Timeline:

22 Nov: Online application submitted
3 Dec: Biometrics and document checking at 20 Mark Lane (Sopra Steria's "premium" centre)
8 Dec: Letter dated 6 Dec arrives through Royal Mail stating that a BRP will be sent to me in 7 working days. Interestingly, it doesn't actually say my ILR application has been approved, but there is a generic letter without my name on it that says The ILR application has been approved.

For anyone applying in this period, remember that you need your BRP before you leave the country! I've got a flight booked on Wednesday, which I think I may have to postpone as it's doubtful that it will come through in time.
Thank you! Yes that's a good idea. I called them on Thursday and they said they had nothing at the time, but I'll try again on Monday morning and hopefully they'll have something for me.

badhodor wrote:
Sun Dec 09, 2018 12:33 am
brrip wrote:
Sat Dec 08, 2018 11:26 am
Just received my letter saying ILR has been approved.

Timeline:

22 Nov: Online application submitted
3 Dec: Biometrics and document checking at 20 Mark Lane (Sopra Steria's "premium" centre)
8 Dec: Letter dated 6 Dec arrives through Royal Mail stating that a BRP will be sent to me in 7 working days. Interestingly, it doesn't actually say my ILR application has been approved, but there is a generic letter without my name on it that says The ILR application has been approved.

For anyone applying in this period, remember that you need your BRP before you leave the country! I've got a flight booked on Wednesday, which I think I may have to postpone as it's doubtful that it will come through in time.
Congrats!!
Just wondering if you are still able to login into the UKVCAS system?
Yeah I can still log in. Are you not supposed to be able to?

badhodor
Member
Posts: 104
Joined: Tue Apr 24, 2018 11:05 am
Mood:
India

Re: New ILR process, Time to decision

Post by badhodor » Sun Dec 09, 2018 11:02 am

It's good to know that you can still login into the UKVCAS system as I was wondering whether it is for only those who haven't yet got a decision.

sunnysakhi
Junior Member
Posts: 78
Joined: Wed Dec 05, 2018 11:53 am
India

Re: New ILR process, Time to decision

Post by sunnysakhi » Mon Dec 10, 2018 10:10 am

manibala89 wrote:
Sat Dec 08, 2018 8:48 am
Just an update guys, called DX this morning and I have an courier booked on my name due for delivery on monday morning.. Should wait and see..
Hello Good Morning Manibala89

Have you received your Parcel today.

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