Stayyoung530 wrote: ↑Tue Aug 14, 2018 2:36 pm1Jlooi wrote: ↑Tue Aug 14, 2018 1:29 pmThat’s exactly what happened to me last nite!!!! Money has been taken out. Called the immigration office and they said to email refund. My husband went to the bank to do an indemnity claim. They said that they will expedite it and it will take two weeks for refund. BUT TRY LOOKING at the page where you search for available booking can you see the status as paid? If you seen that it means you can book and skip that step. We used my email account to book today for Belfast and used my card as we already called and email and gone to the bank. Even though it is said paid still on the booking system, we didn’t want to risk them cancelling our appointment because we have already requested refund. Should we know earlier we would have continued looking and book because account already showed paid.
Thank you for your reply! Unfortunately when I look at the page for available bookings, I don't see the status as paid. Unless you mean try at midnight when there are available bookings? What time did you book for Belfast today? I have emailed and called and still waiting for a response from them...
I would say u would have to email for refund if you dont have the payment reference email.
There is an ongoing issue, where after u book the slot and going through payment (all within the 10minute time slot) and yet they will still not hold your slot and claim that u took too long. But you should have received an email stating that your payment was successful with a payment reference as stated - just without a booking confirmation for the appointment time slot.
Unfortunately you would have to stay up again and try to rebook the appointment, plus side is you wont have to go through payment page again so it should be fairly quick, just a matter of clicking the time slot and hit continue and wait for the confirmation page as they system will note that you have already paid and wont need to be redirected to payment page.
