Premium Service appointment booking issue for ILR (LR)

morshed wrote: ↑

Fri Jul 27, 2018 9:06 am

Hi All

After so many failed attempts, on 24 July at 00:00, I again attempted to book a premium service appointment (ILR-LR) for 04 September at Croydon centre. The payment was successful but the system didn't allocate any date for appointment. Received an email stating the following lines:

'This email confirms the amount you have paid and your application reference number. We cannot provide an invoice, but this email provides confirmation that we have received your payment.

The time taken to make your payment was too long and your visa appointment has expired. You must book a new appointment'

So I emailed to online help team about this issue and got the following reply:

' Although we are unsure as to why you received the error message, it is a known issue in which we are currently investigating. We can confirm that there is an appointment booked at Croydon Premium Service Centre for 04/09/2018 at XX:XX am with the booking reference number X-X-XXXXXX.

We have been advised the following by the relevant team if you have confirmation from your bank that the fees were deducted you can still attend your appointment.

You will need to ensure to take your booking reference number (BRN) and evidence of payment, along with your application together with your supporting documents to your appointment.'

The money has been taken from my account on 25 July. When I log into my PSC application account, I still get the message that 'You have a few more steps before your booking will be complete'. So it is clear that if, in case, I want to change the appointment date or want to cancel I cannot do that with my account. Even, I can not download and print checklist.

Moreover, although they provided me a BRN (an actual number, not XXXXX) but it is unclear if the BRN is associated with my name as they said 'there is an appointment booked' at that time and date.

Can someone knowledgeable and experienced in this forum advice me what I should do in this situation?
Is the checklist is a mandatory item for that appointment day because of which the application might be refused?

Jlooi wrote: ↑

Tue Aug 14, 2018 1:29 pm

That’s exactly what happened to me last nite!!!! Money has been taken out. Called the immigration office and they said to email refund. My husband went to the bank to do an indemnity claim. They said that they will expedite it and it will take two weeks for refund. BUT TRY LOOKING at the page where you search for available booking can you see the status as paid? If you seen that it means you can book and skip that step. We used my email account to book today for Belfast and used my card as we already called and email and gone to the bank. Even though it is said paid still on the booking system, we didn’t want to risk them cancelling our appointment because we have already requested refund. Should we know earlier we would have continued looking and book because account already showed paid.

Mystarch89 wrote: ↑

Tue Aug 14, 2018 5:48 pm

Stayyoung530 wrote: ↑

Tue Aug 14, 2018 2:36 pm

Jlooi wrote: ↑

Tue Aug 14, 2018 1:29 pm

That’s exactly what happened to me last nite!!!! Money has been taken out. Called the immigration...

1
Thank you for your reply! Unfortunately ...

I would say u would have to email for refund if you dont have the payment reference email.

There is an ongoing issue, where after u book the slot and going through payment (all within the 10minute time slot) and yet they will still not hold your slot and claim that u took too long. But you should have received an email stating that your payment was successful with a payment reference as stated - just without a booking confirmation for the appointment time slot.

Unfortunately you would have to stay up again and try to rebook the appointment, plus side is you wont have to go through payment page again so it should be fairly quick, just a matter of clicking the time slot and hit continue and wait for the confirmation page as they system will note that you have already paid and wont need to be redirected to payment page.

happygoluckynow wrote: ↑

Tue Sep 18, 2018 12:45 am

Hi,

I spent a lot of time on here in the past few months and feels like a community I belong to and received great help and support from. So I just want to share my entire experience.

I was first advised in 1st week of July to start looking for appointments 45 days in advance. Since then I was checking constantly at 12am and 6am as those were the "rumoured" times when the Home Office would release dates.

Auto-refresh was a handy plugin I learnt about on this forum .Thank you to whoever shared it. Its great if you set it to long enough time durations (esp during high traffic periods where it takes ages for 1 refresh)

Distill was an absolute beauty. It took me a few hours to figure out its working. But once it did, I had it on 3 different browsers with 3 different accounts on 3 different locations. So yeah, that helps. I did get a slot, first was a week after my visa expiry. Spent another week or so of sleepless nights trying to get the right slot. Found the right slot for 17th Sept, 2 days before expiry.

Went to the Croydon office today , and my application was successful. I have been granted ILR.

I feel the need to share as I distinctly remember a time of sheer hopelessness and despair (about 2-3 months!) and an almost resignation attitude to this whole saga. But its amazing how things worked out, with a bit of persistence, step by step, when I took the help on this forum, and luckily received help!

All the best to all of you,
Keep the faith.

Shelly29 wrote: ↑

Wed Sep 19, 2018 10:54 am

Hi Rangers

Are you able to reschedule your appointment. I have been trying reschedule my appointment but as soon as I hit the complete booking button, the site errors out.

I have tried this more than 20 times with different devices but still no luck.

Regards
Shelly

happygoluckynow wrote: ↑

Tue Sep 18, 2018 12:35 am

Have you tried ringing the Home office?

When I rang them about 3-4 times, I found them very helpful and polite.

Tina59 wrote: ↑

Thu Sep 20, 2018 9:03 am

Hi There,

I am waiting to get premier service appointment for ILR (LR) from 01st Sep till now I couldn't get any appointment, I tried everywhere and most of all time, I could only see appointments after midnight and only in croydon,when I try to choose, it's says to review the answer (This was the only message I gets mos Is there any other places also have same time like after midnight so that I can keep on monitor,
Many thanks
Tina

sheraz786 wrote: ↑

Wed Sep 26, 2018 12:23 pm

Any idea how I can get a reminder when the slots are added so that I can be more proactive.
Any suggestions and help would be highly appreciated.

ahasnaini wrote: ↑

Wed Sep 26, 2018 1:49 pm

sheraz786 wrote: ↑

Wed Sep 26, 2018 12:23 pm

Any idea how I can get a reminder when the slots are added so that I can be more proactive.
Any suggestions and help would be highly appreciated.

You can use distill & AutoRefresh plugin on chrome, they will refresh the page automatically and email/SMS/play a sound etc once the page changes. I have used this to see appointments almost everyday in both birmingham & london.

I keep it running in the background while working, already booked mine, but checking for a better date now.

hw rose wrote: ↑

Thu Sep 27, 2018 12:07 pm

So refreshing the page once you've chosen the centre basically keeps the same page or am I missing something? Because I haven't understood this point I haven't been able to figure out how to use distil and auto refresh. Could someone please kindly help?

ahasnaini wrote: ↑

Thu Sep 27, 2018 1:39 pm

Another step by step for distill

1. Open chrome
2. Install https://chrome.google.com/webstore/deta ... dgge?hl=en
3. Open the link to book an appointment
4. select your preferred center - let's say croydon
5. press continue - you should see no appointments available for the next 45 days
6. click on distill icon and select monitor full page (this will open a new tab for setting)
7. change the interval to something between 20-30 seconds (more or less based on internet speed)
8. In the actions sections click add action, and select open page in tab
8a. add any more actions that you want
9. press save
10. wait for a tab to open on chrome, this will happen when distill detects a change in the page

hw rose wrote: ↑

Mon Oct 01, 2018 11:37 pm

For those of you trying to book has anyone had any luck these past days? I seem to get the page that has the dates but with NO time slots available for any of the days!

ahasnaini wrote: ↑

Tue Oct 02, 2018 7:10 am

hw rose wrote: ↑

Mon Oct 01, 2018 11:37 pm

For those of you trying to book has anyone had any luck these past days? I seem to get the page that has the dates but with NO time slots available for any of the days!

Be sure to keep an eye and as soon as the tab opens book it, as they get booked quickly.

The last 2 days alone I have seen few appointments multiples times a day, still not the date I want so will keep looking.

ahasnaini wrote: ↑

Tue Oct 02, 2018 7:10 am

Be sure to keep an eye and as soon as the tab opens book it, as they get booked quickly.

The last 2 days alone I have seen few appointments multiples times a day, still not the date I want so will keep looking.