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Premium Service appointment booking issue for ILR (LR)

Please use this section of the board for queries about Indefinite Leave to Remain (ILR). However please use the EEA-route section for queries about the EEA-route equivalent of Permanent Residence (PR).


This section is relevant irrespective of whether current status is Tiered or Non-Tiered.

Moderators: Casa, push, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe

annavictoria
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Re: Premium Service appointment booking issue for ILR (LR)

Post by annavictoria » Mon Jul 30, 2018 11:40 pm

cascade1 wrote:
Mon Jul 30, 2018 11:14 pm
This is ridiculous. I HAVE BEEN TRYING FOR OVER 10 DAYS NOW.

IMAGINE THE AMOUNT OF BACKLOG THERE MUST BE.

HOWEVER, people are still managing to get appointments. MAYBE WE ARE NOT DOING SOMETHING RIGHT???? :roll: :roll:

I've been trying for almost 3 weeks and just managed to book one. Honestly it's just luck. Didn't even log in until about 00:07! (Gave up hope, but happened to be awake, so thought I'd check). There seems to be a pattern though, the appointments are gone almost immediately after 12, but then appear again at about 00:10

broody
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Re: Premium Service appointment booking issue for ILR (LR)

Post by broody » Mon Jul 30, 2018 11:54 pm

annavictoria wrote:
Mon Jul 30, 2018 11:40 pm
cascade1 wrote:
Mon Jul 30, 2018 11:14 pm
This is ridiculous. I HAVE BEEN TRYING FOR OVER 10 DAYS NOW.

IMAGINE THE AMOUNT OF BACKLOG THERE MUST BE.

HOWEVER, people are still managing to get appointments. MAYBE WE ARE NOT DOING SOMETHING RIGHT???? :roll: :roll:

I've been trying for almost 3 weeks and just managed to book one. Honestly it's just luck. Didn't even log in until about 00:07! (Gave up hope, but happened to be awake, so thought I'd check). There seems to be a pattern though, the appointments are gone almost immediately after 12, but then appear again at about 00:10
its just a matter of luck i guess :? no particular time when they release the slots

cascade1
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Re: Premium Service appointment booking issue for ILR (LR)

Post by cascade1 » Tue Jul 31, 2018 7:54 am

BO247 wrote:
Sun Jul 29, 2018 11:50 pm
did you resolve the issue with ' you must answer this question to continue'?
This also comes up sometimes.

They way to answer this is to choose the booking time, right?

morshed
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Posts: 44
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Bangladesh

Re: Premium Service appointment booking issue for ILR (LR)

Post by morshed » Tue Jul 31, 2018 12:47 pm

Managed to rebook my appointment this morning for 09 August at Croydon. In few posts of this thread, I described the hassle I went through to book an appointment. In a separate thread I'll share some tips and observations with others facing the same difficulties.

michali
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Re: Premium Service appointment booking issue for ILR (LR)

Post by michali » Tue Jul 31, 2018 2:45 pm

Please do as others are still having problems!

morshed
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PSC appointment obervation and tips - my personal experience

Post by morshed » Tue Jul 31, 2018 3:05 pm

I have been trying to get a PSC appointment for the last 4 weeks. It was so stressful and frustrating experience that I started to lose hope of getting an appointment.

All my attempts were failing until this morning today. I got an appointment on 09 August at Croydon. Entirely based on my personal experience I would like to share what I observed.

My observations:
1. Slots for the day just after 42 days are released each day (except Saturday night) at 00:00. For example, on 31 July at 00:00, HO released appointment for 11 September 2018.
2. Most of the cases after selecting the date and a slot, and before proceeding to payment it becomes unavailable. The whole webpage sometimes becomes unavailable.
3. Luckily if the payment is successful, it doesn’t guarantee that a slot has been booked. I had this experience and was informed that I took too long, so the slot is not available and I need to rebook. I received an email about successful payment but not for the date. In this type of case, it is better to contact e-support team. If they provided any Booking Refe. Number, it is better to check the BRN matches with name and payment reference number.
4. Mobile phone browsers are faster than laptop/PC browser. I tried with both laptop (a very fast one with high speed LAN) and mobile phone and observed mobile browser shows the slots before the laptop browser.
5. As I work in computer whole day, during day time, I used chrome and Mozilla browser where I downloaded ‘Easy Auto Refresh (Chrome)’ and ‘Tab Auto Refresh (Mozilla)’ add on so that the browser refreshes the page periodically based on my set time in seconds. I could not find any add on like this for Internet Explorer.
6. Available slots appeared during day time are the ones that have been cancelled (or changed) by someone. Usually they are not the dates after 42 days. Nobody knows when they are going to appear. Due to periodic refresh by ‘Easy Auto Refresh (Chrome)’, I noticed an available slot while working this morning at 09:35 and grabbed that without delay.

ajgsdhga
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Belarus

Re: Premium Service appointment booking issue for ILR (LR)

Post by ajgsdhga » Tue Jul 31, 2018 5:09 pm

I have also managed to book this morning! Firstly I tried after midnight and slots appeared for September. But I needed for August so checked again this morning at about 10.30am and 11am and there were slots for August in Glasgow, Sheffield and Croydon. They disappeared pretty quickly but I managed to grab one! Keep checking! If you need a date for September just check at midnight.

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CR001
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Re: PSC appointment obervation and tips - my personal experience

Post by CR001 » Tue Jul 31, 2018 5:29 pm

morshed wrote:
Tue Jul 31, 2018 3:05 pm
I have been trying to get a PSC appointment for the last 4 weeks. It was so stressful and frustrating experience that I started to lose hope of getting an appointment.

All my attempts were failing until this morning today. I got an appointment on 09 August at Croydon. Entirely based on my personal experience I would like to share what I observed.

My observations:
1. Slots for the day just after 42 days are released each day (except Saturday night) at 00:00. For example, on 31 July at 00:00, HO released appointment for 11 September 2018.
2. Most of the cases after selecting the date and a slot, and before proceeding to payment it becomes unavailable. The whole webpage sometimes becomes unavailable.
3. Luckily if the payment is successful, it doesn’t guarantee that a slot has been booked. I had this experience and was informed that I took too long, so the slot is not available and I need to rebook. I received an email about successful payment but not for the date. In this type of case, it is better to contact e-support team. If they provided any Booking Refe. Number, it is better to check the BRN matches with name and payment reference number.
4. Mobile phone browsers are faster than laptop/PC browser. I tried with both laptop (a very fast one with high speed LAN) and mobile phone and observed mobile browser shows the slots before the laptop browser.
5. As I work in computer whole day, during day time, I used chrome and Mozilla browser where I downloaded ‘Easy Auto Refresh (Chrome)’ and ‘Tab Auto Refresh (Mozilla)’ add on so that the browser refreshes the page periodically based on my set time in seconds. I could not find any add on like this for Internet Explorer.
6. Available slots appeared during day time are the ones that have been cancelled (or changed) by someone. Usually they are not the dates after 42 days. Nobody knows when they are going to appear. Due to periodic refresh by ‘Easy Auto Refresh (Chrome)’, I noticed an available slot while working this morning at 09:35 and grabbed that without delay.
You will not be asked again to desist from posting in the "settling in" sub forum or asked again to keep your post in ONE topic!!!
CR001 wrote:
Fri Jul 27, 2018 9:11 am
Kindly desist from starting multiple new topics on the same question/issue!!! There are more than enough premium booking problem topics.

See also Multiple Topics/Posts (click)

Kindly also do not post any type of ILR questions in the Settling In (click) sub forum, it is not the correct place to post questions.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

chykeo
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Re: PSC appointment obervation and tips - my personal experience

Post by chykeo » Tue Jul 31, 2018 11:33 pm

morshed wrote:
Tue Jul 31, 2018 3:05 pm
I have been trying to get a PSC appointment for the last 4 weeks. It was so stressful and frustrating experience that I started to lose hope of getting an appointment.

All my attempts were failing until this morning today. I got an appointment on 09 August at Croydon. Entirely based on my personal experience I would like to share what I observed.

My observations:
1. Slots for the day just after 42 days are released each day (except Saturday night) at 00:00. For example, on 31 July at 00:00, HO released appointment for 11 September 2018.
2. Most of the cases after selecting the date and a slot, and before proceeding to payment it becomes unavailable. The whole webpage sometimes becomes unavailable.
3. Luckily if the payment is successful, it doesn’t guarantee that a slot has been booked. I had this experience and was informed that I took too long, so the slot is not available and I need to rebook. I received an email about successful payment but not for the date. In this type of case, it is better to contact e-support team. If they provided any Booking Refe. Number, it is better to check the BRN matches with name and payment reference number.
4. Mobile phone browsers are faster than laptop/PC browser. I tried with both laptop (a very fast one with high speed LAN) and mobile phone and observed mobile browser shows the slots before the laptop browser.
5. As I work in computer whole day, during day time, I used chrome and Mozilla browser where I downloaded ‘Easy Auto Refresh (Chrome)’ and ‘Tab Auto Refresh (Mozilla)’ add on so that the browser refreshes the page periodically based on my set time in seconds. I could not find any add on like this for Internet Explorer.
6. Available slots appeared during day time are the ones that have been cancelled (or changed) by someone. Usually they are not the dates after 42 days. Nobody knows when they are going to appear. Due to periodic refresh by ‘Easy Auto Refresh (Chrome)’, I noticed an available slot while working this morning at 09:35 and grabbed that without delay.
  • Please can you describe the steps you took regarding the Easy Auto Refresh (Chrome)?
    E.g at what point did you set Auto Refresh? Is this after you have selected a centre, clicked on 'Save and Continue' and get to the page that states "We do not have any appointments in the next 45 business days at your selected location. You can change your location and search again" (which suggest it will only be searching that centre)
  • What set time did you choose?

broody
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Re: PSC appointment obervation and tips - my personal experience

Post by broody » Tue Jul 31, 2018 11:42 pm

morshed wrote:
Tue Jul 31, 2018 3:05 pm
I have been trying to get a PSC appointment for the last 4 weeks. It was so stressful and frustrating experience that I started to lose hope of getting an appointment.

All my attempts were failing until this morning today. I got an appointment on 09 August at Croydon. Entirely based on my personal experience I would like to share what I observed.

My observations:
1. Slots for the day just after 42 days are released each day (except Saturday night) at 00:00. For example, on 31 July at 00:00, HO released appointment for 11 September 2018.
2. Most of the cases after selecting the date and a slot, and before proceeding to payment it becomes unavailable. The whole webpage sometimes becomes unavailable.
3. Luckily if the payment is successful, it doesn’t guarantee that a slot has been booked. I had this experience and was informed that I took too long, so the slot is not available and I need to rebook. I received an email about successful payment but not for the date. In this type of case, it is better to contact e-support team. If they provided any Booking Refe. Number, it is better to check the BRN matches with name and payment reference number.
4. Mobile phone browsers are faster than laptop/PC browser. I tried with both laptop (a very fast one with high speed LAN) and mobile phone and observed mobile browser shows the slots before the laptop browser.
5. As I work in computer whole day, during day time, I used chrome and Mozilla browser where I downloaded ‘Easy Auto Refresh (Chrome)’ and ‘Tab Auto Refresh (Mozilla)’ add on so that the browser refreshes the page periodically based on my set time in seconds. I could not find any add on like this for Internet Explorer.
6. Available slots appeared during day time are the ones that have been cancelled (or changed) by someone. Usually they are not the dates after 42 days. Nobody knows when they are going to appear. Due to periodic refresh by ‘Easy Auto Refresh (Chrome)’, I noticed an available slot while working this morning at 09:35 and grabbed that without delay.
thats definitely very helpful of you. thanks. how long did u keep the intervals for to refresh? also if anyone is releasing any slots for sheffield, liverpool or croydon pls let me know fr anytime in september so i can book. will keep trying though :( Thanks

Anu14
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India

Re: Premium Service appointment booking issue for ILR (LR)

Post by Anu14 » Wed Aug 01, 2018 1:09 am

Hello, I am also looking for appointments for 27th August onwards... please do share if any slots become available.. open to all locations, however prefer Croydon or Sheffield.
Many thanks.

morshed
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Bangladesh

Re: PSC appointment obervation and tips - my personal experience

Post by morshed » Wed Aug 01, 2018 8:26 am

chykeo wrote:
Tue Jul 31, 2018 11:33 pm
  • Please can you describe the steps you took regarding the Easy Auto Refresh (Chrome)?
    E.g at what point did you set Auto Refresh? Is this after you have selected a centre, clicked on 'Save and Continue' and get to the page that states "We do not have any appointments in the next 45 business days at your selected location. You can change your location and search again" (which suggest it will only be searching that centre)
  • What set time did you choose?
1. You have to enable the Auto Refresh once you select a centre. I selected 20 seconds, 30 seconds, 45 seconds based on the time of a day I was trying. Bear in mind, if you select shorter period for refresh (such as 20 sec.), once you see a slot available, select the slot and quickly disable/ stop the add on so that it doesn't refresh your desired page. Its just another click to stop that auto refresh. I actually used auto refresh during day time in my laptop. At midnight, I realized that it is better to use mobile phone browser where I didn't use auto refresh (I didn't try auto refresh in mobile browsers at all).

2. One browser can only refresh page for one centre only and opening multiple tabs in same browser wont help. It will actually refresh the page for the centre you last selected.

3. You can create more than one application for appointment and refresh each of those in different browser. I used Chrome, and Mozilla with auto refresh. Also used Internet Explorer but without auto refresh.

3. You may write down payment card number in notepad and copy paste in the payment page to be quick and well ahead of others - I am not sure this will work or not. But you can try.

Hope these will help to broaden your innovative mind and come up with new more tricks.

chykeo
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Re: PSC appointment obervation and tips - my personal experience

Post by chykeo » Wed Aug 01, 2018 8:59 am

morshed wrote:
Wed Aug 01, 2018 8:26 am
chykeo wrote:
Tue Jul 31, 2018 11:33 pm
  • Please can you describe the steps you took regarding the Easy Auto Refresh (Chrome)?
    E.g at what point did you set Auto Refresh? Is this after you have selected a centre, clicked on 'Save and Continue' and get to the page that states "We do not have any appointments in the next 45 business days at your selected location. You can change your location and search again" (which suggest it will only be searching that centre)
  • What set time did you choose?
1. You have to enable the Auto Refresh once you select a centre. I selected 20 seconds, 30 seconds, 45 seconds based on the time of a day I was trying. Bear in mind, if you select shorter period for refresh (such as 20 sec.), once you see a slot available, select the slot and quickly disable/ stop the add on so that it doesn't refresh your desired page. Its just another click to stop that auto refresh. I actually used auto refresh during day time in my laptop. At midnight, I realized that it is better to use mobile phone browser where I didn't use auto refresh (I didn't try auto refresh in mobile browsers at all).

2. One browser can only refresh page for one centre only and opening multiple tabs in same browser wont help. It will actually refresh the page for the centre you last selected.

3. You can create more than one application for appointment and refresh each of those in different browser. I used Chrome, and Mozilla with auto refresh. Also used Internet Explorer but without auto refresh.

3. You may write down payment card number in notepad and copy paste in the payment page to be quick and well ahead of others - I am not sure this will work or not. But you can try.

Hope these will help to broaden your innovative mind and come up with new more tricks.

Thanks. I will try again and let you know how I get on

chykeo
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Posts: 22
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Re: PSC appointment obervation and tips - my personal experience

Post by chykeo » Thu Aug 02, 2018 8:53 pm

morshed wrote:
Tue Jul 31, 2018 3:05 pm
I have been trying to get a PSC appointment for the last 4 weeks. It was so stressful and frustrating experience that I started to lose hope of getting an appointment.

All my attempts were failing until this morning today. I got an appointment on 09 August at Croydon. Entirely based on my personal experience I would like to share what I observed.

My observations:
1. Slots for the day just after 42 days are released each day (except Saturday night) at 00:00. For example, on 31 July at 00:00, HO released appointment for 11 September 2018.
2. Most of the cases after selecting the date and a slot, and before proceeding to payment it becomes unavailable. The whole webpage sometimes becomes unavailable.
3. Luckily if the payment is successful, it doesn’t guarantee that a slot has been booked. I had this experience and was informed that I took too long, so the slot is not available and I need to rebook. I received an email about successful payment but not for the date. In this type of case, it is better to contact e-support team. If they provided any Booking Refe. Number, it is better to check the BRN matches with name and payment reference number.
4. Mobile phone browsers are faster than laptop/PC browser. I tried with both laptop (a very fast one with high speed LAN) and mobile phone and observed mobile browser shows the slots before the laptop browser.
5. As I work in computer whole day, during day time, I used chrome and Mozilla browser where I downloaded ‘Easy Auto Refresh (Chrome)’ and ‘Tab Auto Refresh (Mozilla)’ add on so that the browser refreshes the page periodically based on my set time in seconds. I could not find any add on like this for Internet Explorer.
6. Available slots appeared during day time are the ones that have been cancelled (or changed) by someone. Usually they are not the dates after 42 days. Nobody knows when they are going to appear. Due to periodic refresh by ‘Easy Auto Refresh (Chrome)’, I noticed an available slot while working this morning at 09:35 and grabbed that without delay.
I am still having no luck. Was yours a SET LR application?
In addition, can you please let me know what information you had to provide after successfully selecting a slot aside card payment number? This will help me prepare in advance

chykeo
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Re: Premium Service appointment booking issue for ILR (LR)

Post by chykeo » Sat Aug 04, 2018 9:39 pm

Hi,
Has anyone been able to book a premium visa appointment for SET Long residence in the last month?

BO247
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Nigeria

Re: Premium Service appointment booking issue for ILR (LR)

Post by BO247 » Tue Aug 07, 2018 7:19 am

I just booked couple of meetings ago. There are available slots for sept 18. Try now !

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equitydealer
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Re: Premium Service appointment booking issue for ILR (LR)

Post by equitydealer » Tue Aug 07, 2018 8:57 am

yep several appointments available at the moment, get in quick!
My comments do not constitute immigration advice, if in doubt consult an immigration adviser/solicitor

morshed
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Posts: 44
Joined: Thu Mar 15, 2018 2:42 pm
Bangladesh

Re: PSC appointment obervation and tips - my personal experience

Post by morshed » Tue Aug 07, 2018 9:24 am

chykeo wrote:
Thu Aug 02, 2018 8:53 pm


I am still having no luck. Was yours a SET LR application?
In addition, can you please let me know what information you had to provide after successfully selecting a slot aside card payment number? This will help me prepare in advance
My application is SET LR. Once you select a time slot you need to provide card details only. It is frustrating, I know, but keep trying.

Mystarch89
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Re: Premium Service appointment booking issue for ILR (LR)

Post by Mystarch89 » Wed Aug 08, 2018 6:10 pm

morshed wrote:
Fri Jul 27, 2018 9:06 am
Hi All

After so many failed attempts, on 24 July at 00:00, I again attempted to book a premium service appointment (ILR-LR) for 04 September at Croydon centre. The payment was successful but the system didn't allocate any date for appointment. Received an email stating the following lines:

'This email confirms the amount you have paid and your application reference number. We cannot provide an invoice, but this email provides confirmation that we have received your payment.

The time taken to make your payment was too long and your visa appointment has expired. You must book a new appointment'


So I emailed to online help team about this issue and got the following reply:

' Although we are unsure as to why you received the error message, it is a known issue in which we are currently investigating. We can confirm that there is an appointment booked at Croydon Premium Service Centre for 04/09/2018 at XX:XX am with the booking reference number X-X-XXXXXX.

We have been advised the following by the relevant team if you have confirmation from your bank that the fees were deducted you can still attend your appointment.

You will need to ensure to take your booking reference number (BRN) and evidence of payment, along with your application together with your supporting documents to your appointment.'


The money has been taken from my account on 25 July. When I log into my PSC application account, I still get the message that 'You have a few more steps before your booking will be complete'. So it is clear that if, in case, I want to change the appointment date or want to cancel I cannot do that with my account. Even, I can not download and print checklist.

Moreover, although they provided me a BRN (an actual number, not XXXXX) but it is unclear if the BRN is associated with my name as they said 'there is an appointment booked' at that time and date.

Can someone knowledgeable and experienced in this forum advice me what I should do in this situation?
Is the checklist is a mandatory item for that appointment day because of which the application might be refused?
Hi Morshed, did u rebook the appointment after or u just stuck to the same appointment and attended it?

I've experienced the same issue as well and have even paid the 75 quid surcharge for Early Hour Appointment. If i were to rebook a normal hour appointment, does anyone know whether i'm entitled to the refund for it ?

Regards

morshed
- thin ice -
Posts: 44
Joined: Thu Mar 15, 2018 2:42 pm
Bangladesh

Re: Premium Service appointment booking issue for ILR (LR)

Post by morshed » Fri Aug 10, 2018 9:19 am

Mystarch89 wrote:
Wed Aug 08, 2018 6:10 pm
Hi Morshed, did u rebook the appointment after or u just stuck to the same appointment and attended it?

I've experienced the same issue as well and have even paid the 75 quid surcharge for Early Hour Appointment. If i were to rebook a normal hour appointment, does anyone know whether i'm entitled to the refund for it ?

Regards
I rebooked my appointment. The reasons are I needed an earlier appointment and I was not sure if the booking was in my name or someone else's. I emailed them (online support team) asking the question but their answer was not straight to the point. So I kept trying to rebook and once I rebooked I got an automated confirmation email about the new date. Someone from home office also called me and asked which date I actually choose and I opted for the rebooked date and already attended that with successful outcome.

I'm not sure about £75 refund but I had to pay £75 extra on the appointment day as the new appointment was out of normal office hour.

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