Premium Service appointment booking issue for ILR (LR)

allyf · Post by **allyf** » Fri Nov 09, 2018 6:05 pm

nice111 wrote: ↑
Fri Nov 09, 2018 5:15 pm

allyf wrote: ↑
Thu Nov 08, 2018 1:49 pm

neilajgaonkar wrote: ↑
Thu Nov 08, 2018 1:16 pm
Yes this 'date of application' situation seems not clear. My lawyers too have advised to hold from submitting as they are waiting for confirmation from UKVI. The old postal system took the date of application as date of postage. I think it is same for the new system. Maybe there is some clue in the guidance. Will look
Thanks neilajgaonkar. I really hope it’s not the date of submission of the online application. It would be obviously be better if it were the date of the walk in priority service..at least then those people who need to book for December can book a slot ahead of time instead of waiting until a few days before to book. I’m not sure how easy it will be to get an appointment so close to when we need it. As you may know, the former premium service appointments were booked 45 days in advance ...
When I spoke to UKVI they said it will be the date of premium service as you are not submitting your documents and biometrics with online application (which makes sense).

So application wont be considered without documents therefore submission date would be the date of premium service when you submit your documents and biometrics.

Hi Nice111,
Thanks so much for the information. That would make sense! I’m assuming then I can go ahead and start filling out the online form and make a booking for priority service for the week of December 17? Have you had a chance to fill out the form online and book a priority service? Or has anyone else on this forum booked for December?

nice111 · Post by **nice111** » Fri Nov 09, 2018 6:14 pm

allyf wrote: ↑
Fri Nov 09, 2018 6:05 pm

nice111 wrote: ↑
Fri Nov 09, 2018 5:15 pm

allyf wrote: ↑
Thu Nov 08, 2018 1:49 pm

neilajgaonkar wrote: ↑
Thu Nov 08, 2018 1:16 pm
Yes this 'date of application' situation seems not clear. My lawyers too have advised to hold from submitting as they are waiting for confirmation from UKVI. The old postal system took the date of application as date of postage. I think it is same for the new system. Maybe there is some clue in the guidance. Will look
Thanks neilajgaonkar. I really hope it’s not the date of submission of the online application. It would be obviously be better if it were the date of the walk in priority service..at least then those people who need to book for December can book a slot ahead of time instead of waiting until a few days before to book. I’m not sure how easy it will be to get an appointment so close to when we need it. As you may know, the former premium service appointments were booked 45 days in advance ...
When I spoke to UKVI they said it will be the date of premium service as you are not submitting your documents and biometrics with online application (which makes sense).

So application wont be considered without documents therefore submission date would be the date of premium service when you submit your documents and biometrics.
Hi Nice111,
Thanks so much for the information. That would make sense! I’m assuming then I can go ahead and start filling out the online form and make a booking for priority service for the week of December 17? Have you had a chance to fill out the form online and book a priority service? Or has anyone else on this forum booked for December?

I haven't submitted my online application as I am looking for dates in Mid Jan 19 so still have time I guess.

Can anybody who has recently booked plz shed some light on how far dates you are getting for premium service (NEW SYSTEM, VCAS) particularly in Croydon.

allyf · Post by **allyf** » Fri Nov 09, 2018 6:31 pm

nice111 wrote: ↑
Fri Nov 09, 2018 6:14 pm

allyf wrote: ↑
Fri Nov 09, 2018 6:05 pm

nice111 wrote: ↑
Fri Nov 09, 2018 5:15 pm

allyf wrote: ↑
Thu Nov 08, 2018 1:49 pm

Thanks neilajgaonkar. I really hope it’s not the date of submission of the online application. It would be obviously be better if it were the date of the walk in priority service..at least then those people who need to book for December can book a slot ahead of time instead of waiting until a few days before to book. I’m not sure how easy it will be to get an appointment so close to when we need it. As you may know, the former premium service appointments were booked 45 days in advance ...
When I spoke to UKVI they said it will be the date of premium service as you are not submitting your documents and biometrics with online application (which makes sense).

So application wont be considered without documents therefore submission date would be the date of premium service when you submit your documents and biometrics.
Hi Nice111,
Thanks so much for the information. That would make sense! I’m assuming then I can go ahead and start filling out the online form and make a booking for priority service for the week of December 17? Have you had a chance to fill out the form online and book a priority service? Or has anyone else on this forum booked for December?
I haven't submitted my online application as I am looking for dates in Mid Jan 19 so still have time I guess.

Can anybody who has recently booked plz shed some light on how far dates you are getting for premium service (NEW SYSTEM, VCAS) particularly in Croydon.

Thanks so much Nice111

yes please if anyone has recently booked please share your experiences on the forum

Kal79 · Post by **Kal79** » Fri Nov 09, 2018 10:37 pm

Please can I ask one question? I am filling Online SET O form. In immigration history when you put same date for leaving and coming back, system does not accept that. What should we do in this case? Thanks

shukjag · Post by **shukjag** » Sat Nov 10, 2018 11:06 am

aka007 wrote: ↑
Fri Nov 09, 2018 12:16 pm
Just booked a PSC appointment in Cardiff for 16th Nov for FLRM. London Victoria has been added as a PSC option for FLRM from today morning. Will continue to check till next week if I can get a local slot.

I booked PSC appointment for FLR (M) at sheffield for 29th Nov on 7th Nov by creating an account just to book the PSC and not the online form filling method. I was suppose to carry the downloaded filled paper form with me to the PSC. However as of 9th Nov the FLR (M) form has been updated and it says that this form is only for applicants who require fee waiver. And all other applicants should apply online. So I am confused now whether my PSC appointment is valid? Since I cannot carry this new paper form with me to PSC. So do I need to cancel the PSC appoitment and rebook using online method? In that case i will have to pay the fees again which is a pain. Any ideas what should i do...

Asselmulgrove · Post by **Asselmulgrove** » Sat Nov 10, 2018 5:13 pm

Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask

oldmankensey · Post by **oldmankensey** » Sat Nov 10, 2018 5:15 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask

You say you haven't booked yet, so how will you return? Have you been given a URL to return to your booking on the Steria site or do you have to go back through the gov.uk site first?

Asselmulgrove · Post by **Asselmulgrove** » Sat Nov 10, 2018 5:20 pm

https://www.ukvcas.co.uk/help-support/o ... ppointment

allyf · Post by **allyf** » Sat Nov 10, 2018 5:26 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask

Hi Asselmulgrove, thanks for the update on the new system. Regarding your December appointment, is it within your 28 days before your current visa expires? I just wanted to gauge how much in advance I can book an appointment. My 28 days before expiry is December 17.... so I’m not really sure when I can start booking online with the new system. MAny thanks

nice111 · Post by **nice111** » Sat Nov 10, 2018 7:44 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask

Hi there.

You mentioned you had to upload few documents, what kind of documents to be uploaded? Incase of premium appointment all documents and biometrics should be provided on the day of appointment, shouldn't they?

Have they asked financial requirement details as well as employer details in there? Also what options do we have incase of change of circumstances between online submission and premium appointment?

Any guidance will be much appreciated.

Thanks

Asselmulgrove · Post by **Asselmulgrove** » Sat Nov 10, 2018 8:26 pm

oldmankensey wrote: ↑
Sat Nov 10, 2018 5:15 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask
You say you haven't booked yet, so how will you return? Have you been given a URL to return to your booking on the Steria site or do you have to go back through the gov.uk site first?

Yes you set up login and password and can come back anytime

Asselmulgrove · Post by **Asselmulgrove** » Sat Nov 10, 2018 8:30 pm

allyf wrote: ↑
Sat Nov 10, 2018 5:26 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask
Hi Asselmulgrove, thanks for the update on the new system. Regarding your December appointment, is it within your 28 days before your current visa expires? I just wanted to gauge how much in advance I can book an appointment. My 28 days before expiry is December 17.... so I’m not really sure when I can start booking online with the new system. MAny thanks

It says there that you can book your appointment 28 days in advance. So I think in your case you need to book appointment 28 days before 17 dec.

Asselmulgrove · Post by **Asselmulgrove** » Sat Nov 10, 2018 8:35 pm

nice111 wrote: ↑
Sat Nov 10, 2018 7:44 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask
Hi there.

You mentioned you had to upload few documents, what kind of documents to be uploaded? Incase of premium appointment all documents and biometrics should be provided on the day of appointment, shouldn't they?

Have they asked financial requirement details as well as employer details in there? Also what options do we have incase of change of circumstances between online submission and premium appointment?

Any guidance will be much appreciated.

Thanks

They ask to upload partners declaration at the end of the online application.
That’s it for now. I haven’t booked an appointment yet as waiting for more centres to appear in the system.
As soon as I book an appointment I will let you know what they ask and how I did it.
You have to apply online in any case scenario now even if you want to apply by post or premium. At some point of the online application they will ask you if you want to choose to apply by post or using super premium service.

zonaib1985 · Post by **zonaib1985** » Sat Nov 10, 2018 8:52 pm

I am so lost. I have booked my premiuim appointment for FLR M yesterday. 9th. And my appointment is in 10 days time. Obviously as you guys have seen it now says you can only apply online and has a new 11/2018 version of the form which is only to be used in the event of fee waiver. So my question is do i still go to my appointment in 10 days time as it is all paid for etc and do i take the previous version of the form or this new 11/2018 version which doesn't apply to me as I am not applying for my fees to be waved.

allyf · Post by **allyf** » Sat Nov 10, 2018 8:55 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 8:30 pm

allyf wrote: ↑
Sat Nov 10, 2018 5:26 pm

Asselmulgrove wrote: ↑
Sat Nov 10, 2018 5:13 pm
Hello everyone, this is my experience for booking an appointment with new system for December. i filled online form, chose new system, paid. then got to final steps to upload a few documents and book an appointment. i was transferred to another site (something steria) and there i could book an appointment for december. you put postcode and it gives you a few centres near you. i chose London as i live there and i could book an appointment for example for 1 December but i have to pay additional £260. i haven't booked anything yet because Im waiting for other centres to appear in the system. hope this helps. if you have any questions feel free to ask
Hi Asselmulgrove, thanks for the update on the new system. Regarding your December appointment, is it within your 28 days before your current visa expires? I just wanted to gauge how much in advance I can book an appointment. My 28 days before expiry is December 17.... so I’m not really sure when I can start booking online with the new system. MAny thanks
It says there that you can book your appointment 28 days in advance. So I think in your case you need to book appointment 28 days before 17 dec.

Thank you for the info and advice

please keep us posted once you make your appointment booking

shukjag · Post by **shukjag** » Sat Nov 10, 2018 10:04 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 8:52 pm
I am so lost. I have booked my premiuim appointment for FLR M yesterday. 9th. And my appointment is in 10 days time. Obviously as you guys have seen it now says you can only apply online and has a new 11/2018 version of the form which is only to be used in the event of fee waiver. So my question is do i still go to my appointment in 10 days time as it is all paid for etc and do i take the previous version of the form or this new 11/2018 version which doesn't apply to me as I am not applying for my fees to be waved.

hello zonaib, I am in same boat as you. Please share any new developments on this issue. I am also lost. I booked my appointment on 7th Nov and not knowing that form will change on 9th Nov.

zonaib1985 · Post by **zonaib1985** » Sat Nov 10, 2018 10:23 pm

shukjag wrote: ↑
Sat Nov 10, 2018 10:04 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 8:52 pm
I am so lost. I have booked my premiuim appointment for FLR M yesterday. 9th. And my appointment is in 10 days time. Obviously as you guys have seen it now says you can only apply online and has a new 11/2018 version of the form which is only to be used in the event of fee waiver. So my question is do i still go to my appointment in 10 days time as it is all paid for etc and do i take the previous version of the form or this new 11/2018 version which doesn't apply to me as I am not applying for my fees to be waved.
hello zonaib, I am in same boat as you. Please share any new developments on this issue. I am also lost. I booked my appointment on 7th Nov and not knowing that form will change on 9th Nov.

When is your appointment shukjag? I think it will be more clear when people start calling the call centre on Monday. I know I will be calling haha. I think appointment is still valid but just not sure about the application form.

shukjag · Post by **shukjag** » Sat Nov 10, 2018 11:36 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 10:23 pm

shukjag wrote: ↑
Sat Nov 10, 2018 10:04 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 8:52 pm
I am so lost. I have booked my premiuim appointment for FLR M yesterday. 9th. And my appointment is in 10 days time. Obviously as you guys have seen it now says you can only apply online and has a new 11/2018 version of the form which is only to be used in the event of fee waiver. So my question is do i still go to my appointment in 10 days time as it is all paid for etc and do i take the previous version of the form or this new 11/2018 version which doesn't apply to me as I am not applying for my fees to be waved.
hello zonaib, I am in same boat as you. Please share any new developments on this issue. I am also lost. I booked my appointment on 7th Nov and not knowing that form will change on 9th Nov.
When is your appointment shukjag? I think it will be more clear when people start calling the call centre on Monday. I know I will be calling haha. I think appointment is still valid but just not sure about the application form.

My appointment is on 29 Nov

sp123rash · Post by **sp123rash** » Sun Nov 11, 2018 11:51 am

shukjag wrote: ↑
Sat Nov 10, 2018 11:36 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 10:23 pm

shukjag wrote: ↑
Sat Nov 10, 2018 10:04 pm

zonaib1985 wrote: ↑
Sat Nov 10, 2018 8:52 pm
I am so lost. I have booked my premiuim appointment for FLR M yesterday. 9th. And my appointment is in 10 days time. Obviously as you guys have seen it now says you can only apply online and has a new 11/2018 version of the form which is only to be used in the event of fee waiver. So my question is do i still go to my appointment in 10 days time as it is all paid for etc and do i take the previous version of the form or this new 11/2018 version which doesn't apply to me as I am not applying for my fees to be waved.
hello zonaib, I am in same boat as you. Please share any new developments on this issue. I am also lost. I booked my appointment on 7th Nov and not knowing that form will change on 9th Nov.
When is your appointment shukjag? I think it will be more clear when people start calling the call centre on Monday. I know I will be calling haha. I think appointment is still valid but just not sure about the application form.
My appointment is on 29 Nov

I am also in the same situation. I had been trying for an appointment for almost a month and finally booked an appointment for FLR(M) form on 9th for 22nd November. Did not realise the form had been updated.
I talked to a solicitor and she confirmed that the old form can still be used for up to 21 days after the new form is released.
So I think I can still use the old form for my appointment.

Please keep us posted about any development in this.

batahoang · Post by **batahoang** » Sun Nov 11, 2018 1:59 pm

Hi everyone,

I just started to look for booking for premium ILR service, however was not able to get any time at all, what I did is get to the website at 00:00 every day and look for new slots but it seems not working... Does anyone know when they refresh slots everyday? Also what is that about new form/old form people mentioned, is that about the form we received to fill once we are able to book the time slot?

Thanks!!

nomie200031 · Post by **nomie200031** » Sun Nov 11, 2018 11:28 pm

From What I have read the premium service centres are closing on 29th of November therefore I think currently the system isn't accepting any appointments after 29th November if someone is looking to book after that like me. I think at the moment only those appointments will show at premium service centres if someone cancels their appointment for any date before 29th November.
I think the better option is to go for the new service as its already showing an option when submitting online application. One thing which isn't very clear and what I have emailed them to enquire about is how long in advance can you make an appointment under a new service. It used to be 45 business days at premium service centres but its not very clear if its the same for new service centres. I am only becoming eligible to apply after 24th December for my ILR but I am looking to submit my application and book an appointment now if possible for after Christmas to avoid any inconvenience and delay later. Hopefully I will hear back from them soon. I read from someone's post here that you need to make an appointment within two months of submitting an application and paying for the new service but I haven't found anything clear on heir website yet on this. If someone is aware of it please advise. Thanks.

allyf · Post by **allyf** » Mon Nov 12, 2018 12:17 am

nomie200031 wrote: ↑
Sun Nov 11, 2018 11:28 pm
From What I have read the premium service centres are closing on 29th of November therefore I think currently the system isn't accepting any appointments after 29th November if someone is looking to book after that like me. I think at the moment only those appointments will show at premium service centres if someone cancels their appointment for any date before 29th November.
I think the better option is to go for the new service as its already showing an option when submitting online application. One thing which isn't very clear and what I have emailed them to enquire about is how long in advance can you make an appointment under a new service. It used to be 45 business days at premium service centres but its not very clear if its the same for new service centres. I am only becoming eligible to apply after 24th December for my ILR but I am looking to submit my application and book an appointment now if possible for after Christmas to avoid any inconvenience and delay later. Hopefully I will hear back from them soon. I read from someone's post here that you need to make an appointment within two months of submitting an application and paying for the new service but I haven't found anything clear on heir website yet on this. If someone is aware of it please advise. Thanks.

Hi nomie200031, I too am in the same position as you. My eligibility start date to apply for ILR is December 18. I have been asking this exact same question over this forum for 3 weeks now hoping for some clarification. As you say, it use to be 45 days in advance for premium service. But with the new online system I wasn’t able to find anything on how far in advance someone can start filling out the online app, and is it the date of payment which is what the home office looks at, or the date the new priority service is booked (where you get next day decision). One lovely person on this forum said it’s probably the date of the appointment..so I’m hopeful that is the case. Another helpful person posted this link:
https://www.ukvcas.co.uk/help-support/o ... ppointment

Here it says you can book an appointment 28 days (assuming calendar days) in advance.
I’m really not sure exactly when we can start looking/booking/paying for our ILR. Because of Xmas landing right in the middle of our 28 day eligibility before visa expiry, I really want to confirm something now!! Please keep me posted if you hear anything.. I’ll do the same...

nomie200031 · Post by **nomie200031** » Mon Nov 12, 2018 12:51 am

Hi Allyf,
Thanks for sharing the information. Yeah I have also read about the 28 days on the official Sopra Steria website which would mean I wont be able to book an appointment before the end of November in order to make an appointment after 24th December. To clear this issue I have also made an enquiry to them on the same website. They also have a support line but the charges are £2.50 for that. I have also emailed to the front desk contact which I found in one of the forms for this query. FrontEndServicesTeam at homeoffice.gov.uk
Hopefully I will hear back from them soon. I don't want to risk paying £3018 for super priority service on UKVisas website until I am sure if I can make a booking now after 24th December. Please post for any update on this issue. I will update once I have heard back from them otherwise I will try calling on premium support line number.

nomie200031 · Post by **nomie200031** » Mon Nov 12, 2018 1:15 am

Allyf regarding your other query whether its the date of payment or the date of appointment I am pretty sure its the actual date of appointment which needs to be within the qualifying period. I found this info on the official gov website which should clear the doubts over this issue. It should be the same criteria for service centres. https://www.gov.uk/ukvi-premium-service ... ligibility
Eligibility
If you’re applying for settlement, your premium service appointment must be:
at least 48 hours after your Life in the UK test
within 28 days of you completing your qualifying period

On the gov website it is still showing 45 business days but this was for premium service centres again I think it should be the same for new service centres as they are replacing them
https://www.gov.uk/ukvi-premium-service ... ppointment

dilse4srk · Post by **dilse4srk** » Mon Nov 12, 2018 11:14 am

nomie200031 wrote: ↑
Mon Nov 12, 2018 1:15 am
Allyf regarding your other query whether its the date of payment or the date of appointment I am pretty sure its the actual date of appointment which needs to be within the qualifying period. I found this info on the official gov website which should clear the doubts over this issue. It should be the same criteria for service centres. https://www.gov.uk/ukvi-premium-service ... ligibility
Eligibility
If you’re applying for settlement, your premium service appointment must be:
at least 48 hours after your Life in the UK test
within 28 days of you completing your qualifying period

On the gov website it is still showing 45 business days but this was for premium service centres again I think it should be the same for new service centres as they are replacing them
https://www.gov.uk/ukvi-premium-service ... ppointment

Salam nomie

Your posts are really userful, i will be eligible for ILR lr ON 27 december, would you be able to list down the steps please e.g where to fill in online form. Please correct me if i am wrong, my understanding is that the form will be filled on the home office website, payment will be taken on their website but for appointment we will be redirected to this new service's website.
my question here is when i login to premium services, i dont see any options for using premium or new service, i just get a message there is no appointment available for next 45 centre,
Please guide here

Thanks

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Premium Service appointment booking issue for ILR (LR)

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Re: Premium Service appointment booking issue for ILR (LR)