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Premium Service appointment booking issue for ILR (LR)

Please use this section of the board for queries about Indefinite Leave to Remain (ILR). However please use the EEA-route section for queries about the EEA-route equivalent of Permanent Residence (PR).


This section is relevant irrespective of whether current status is Tiered or Non-Tiered.

Moderators: Casa, push, JAJ, ca.funke, Amber, Zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, ChetanOjha, archigabe

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nomie200031
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Re: Premium Service appointment booking issue for ILR (LR)

Post by nomie200031 » Mon Nov 12, 2018 3:32 pm

dilse4srk wrote:
Mon Nov 12, 2018 3:27 pm
nomie200031 wrote:
Mon Nov 12, 2018 2:42 pm
neilajgaonkar wrote:
Mon Nov 12, 2018 2:26 pm
Hi all

Just got a reply from my lawyer and has confirmed 'The date of online form submission will be considered as date of application by the Home Office''. So please adjust according to 28 day period. As usual please confirm with you immigration adviser/lawyer before proceeding. Good luck!
Hi neilagaonar,

Thanks for the update. Does you lawyer mean that we shouldn't submit an application and pay the fees until we reach the qualifying period of 28 days before completing the 10 year period. It used to be the rule that the appointment could be anytime after the qualifying period but to book an appointment it could be done 45 business days before the qualifying period of 10 years. Please can you elaborate or clarify from your lawyer further about this if possible. Thanks again.

hi Nomie, could you please list the website used to fill online form and to pay 3018.
I am using the premium service wesbite, although my ILR is due on 27 december. Please suggest

Hi Dilse,

Sorry I think my earlier post disappeared. THe link to submit the application and pay the online fees is https://visas-immigration.service.gov.u ... nt-booking

PLease make sure you confirm everything before paying as I haven't paid myself just to make sure about everything including appointment.

dilse4srk
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Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: Premium Service appointment booking issue for ILR (LR)

Post by dilse4srk » Mon Nov 12, 2018 3:51 pm

nomie200031 wrote:
Mon Nov 12, 2018 3:32 pm
dilse4srk wrote:
Mon Nov 12, 2018 3:27 pm
nomie200031 wrote:
Mon Nov 12, 2018 2:42 pm
neilajgaonkar wrote:
Mon Nov 12, 2018 2:26 pm
Hi all

Just got a reply from my lawyer and has confirmed 'The date of online form submission will be considered as date of application by the Home Office''. So please adjust according to 28 day period. As usual please confirm with you immigration adviser/lawyer before proceeding. Good luck!
Hi neilagaonar,

Thanks for the update. Does you lawyer mean that we shouldn't submit an application and pay the fees until we reach the qualifying period of 28 days before completing the 10 year period. It used to be the rule that the appointment could be anytime after the qualifying period but to book an appointment it could be done 45 business days before the qualifying period of 10 years. Please can you elaborate or clarify from your lawyer further about this if possible. Thanks again.

hi Nomie, could you please list the website used to fill online form and to pay 3018.
I am using the premium service wesbite, although my ILR is due on 27 december. Please suggest

Hi Dilse,

Sorry I think my earlier post disappeared. THe link to submit the application and pay the online fees is https://visas-immigration.service.gov.u ... nt-booking

PLease make sure you confirm everything before paying as I haven't paid myself just to make sure about everything including appointment.
Strange thing is, i am using the same link which you sent, but i am getting fee as 2999, i am on initial stage yet where i keep on getting a message, no appointments for next 45 days, i am wondering how will i proceed to filling up the application form?

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CR001
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Re: Premium Service appointment booking issue for ILR (LR)

Post by CR001 » Mon Nov 12, 2018 3:56 pm

dilse4srk wrote:
Mon Nov 12, 2018 3:51 pm
nomie200031 wrote:
Mon Nov 12, 2018 3:32 pm
dilse4srk wrote:
Mon Nov 12, 2018 3:27 pm
nomie200031 wrote:
Mon Nov 12, 2018 2:42 pm


Hi neilagaonar,

Thanks for the update. Does you lawyer mean that we shouldn't submit an application and pay the fees until we reach the qualifying period of 28 days before completing the 10 year period. It used to be the rule that the appointment could be anytime after the qualifying period but to book an appointment it could be done 45 business days before the qualifying period of 10 years. Please can you elaborate or clarify from your lawyer further about this if possible. Thanks again.

hi Nomie, could you please list the website used to fill online form and to pay 3018.
I am using the premium service wesbite, although my ILR is due on 27 december. Please suggest

Hi Dilse,

Sorry I think my earlier post disappeared. THe link to submit the application and pay the online fees is https://visas-immigration.service.gov.u ... nt-booking

PLease make sure you confirm everything before paying as I haven't paid myself just to make sure about everything including appointment.
Strange thing is, i am using the same link which you sent, but i am getting fee as 2999, i am on initial stage yet where i keep on getting a message, no appointments for next 45 days, i am wondering how will i proceed to filling up the application form?
You cannot use the old premium service system to book appointment sun December. The old system and centres are closing on 29th November.

You must use the new system and online forms.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

dilse4srk
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Posts: 337
Joined: Sun Jan 10, 2016 3:15 pm

Re: Premium Service appointment booking issue for ILR (LR)

Post by dilse4srk » Mon Nov 12, 2018 3:58 pm

Please see attached image of what i can see, i cant see any option for new services, moreover it asks for download and print option at the end which is confusing. Please let me know how to proceed. and yes i wont submit the application. I am just checking for now
CR001, thanks for info about closing of premium service, all i want to understand is where to fill in online form and pay fee, so then i can book appointment with new service centre.
Capture.JPG
Capture.JPG (52.06 KiB) Viewed 1016 times

nice111
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Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Mon Nov 12, 2018 4:02 pm

dilse4srk wrote:
Mon Nov 12, 2018 3:51 pm
nomie200031 wrote:
Mon Nov 12, 2018 3:32 pm
dilse4srk wrote:
Mon Nov 12, 2018 3:27 pm
nomie200031 wrote:
Mon Nov 12, 2018 2:42 pm


Hi neilagaonar,

Thanks for the update. Does you lawyer mean that we shouldn't submit an application and pay the fees until we reach the qualifying period of 28 days before completing the 10 year period. It used to be the rule that the appointment could be anytime after the qualifying period but to book an appointment it could be done 45 business days before the qualifying period of 10 years. Please can you elaborate or clarify from your lawyer further about this if possible. Thanks again.

hi Nomie, could you please list the website used to fill online form and to pay 3018.
I am using the premium service wesbite, although my ILR is due on 27 december. Please suggest

Hi Dilse,

Sorry I think my earlier post disappeared. THe link to submit the application and pay the online fees is https://visas-immigration.service.gov.u ... nt-booking

PLease make sure you confirm everything before paying as I haven't paid myself just to make sure about everything including appointment.
Strange thing is, i am using the same link which you sent, but i am getting fee as 2999, i am on initial stage yet where i keep on getting a message, no appointments for next 45 days, i am wondering how will i proceed to filling up the application form?
I guess you have created your online account before Nov, If that is the case then create a new account and you will find the notorious online application form there.

User avatar
CR001
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Re: Premium Service appointment booking issue for ILR (LR)

Post by CR001 » Mon Nov 12, 2018 4:06 pm

dilse4srk wrote:
Mon Nov 12, 2018 3:58 pm
Please see attached image of what i can see, i cant see any option for new services, moreover it asks for download and print option at the end which is confusing. Please let me know how to proceed. and yes i wont submit the application. I am just checking for now
CR001, thanks for info about closing of premium service, all i want to understand is where to fill in online form and pay fee, so then i can book appointment with new service centre.
Capture.JPG
Note again, that it is likely too early to book for end of December now.

https://www.ukvcas.co.uk/home-internal

general-uk-immigration-forum/new-appoin ... l#p1703084
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

nomie200031
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Joined: Fri Apr 27, 2018 9:14 am
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Re: Premium Service appointment booking issue for ILR (LR)

Post by nomie200031 » Mon Nov 12, 2018 4:32 pm

CR001 wrote:
Mon Nov 12, 2018 4:06 pm
dilse4srk wrote:
Mon Nov 12, 2018 3:58 pm
Please see attached image of what i can see, i cant see any option for new services, moreover it asks for download and print option at the end which is confusing. Please let me know how to proceed. and yes i wont submit the application. I am just checking for now
CR001, thanks for info about closing of premium service, all i want to understand is where to fill in online form and pay fee, so then i can book appointment with new service centre.
Capture.JPG
Note again, that it is likely too early to book for end of December now.

https://www.ukvcas.co.uk/home-internal

general-uk-immigration-forum/new-appoin ... l#p1703084
Hi CR001,

Please can you advise what's your understanding for how much in advance you can get an appointment through the new service centres. Plus what do you think will be the application date considered by UKBA whether its the payment date on UKVI website or the actual appointment date at the service centre. Its not very clear. It used to be the actual appointment date previously at premium service centres and you could book 45 business days in advance of your intended appointment and qualifying period for ILR. As the qualifying period of 28 days before the completion of 10 years is very important for ILR LR we need to be sure before paying and booking an appointment. Please can you advise if you are aware of any changes to the new service centres. Many Thanks.

Avy18
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Re: Premium Service appointment booking issue for ILR (LR)

Post by Avy18 » Mon Nov 12, 2018 4:42 pm

I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.

allyf
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Posts: 238
Joined: Sun Oct 14, 2018 9:40 am
Canada

Re: Premium Service appointment booking issue for ILR (LR)

Post by allyf » Mon Nov 12, 2018 5:52 pm

nomie200031 wrote:
Mon Nov 12, 2018 2:38 pm
allyf wrote:
Mon Nov 12, 2018 1:56 pm
nomie200031 wrote:
Mon Nov 12, 2018 12:51 am
Hi Allyf,
Thanks for sharing the information. Yeah I have also read about the 28 days on the official Sopra Steria website which would mean I wont be able to book an appointment before the end of November in order to make an appointment after 24th December. To clear this issue I have also made an enquiry to them on the same website. They also have a support line but the charges are £2.50 for that. I have also emailed to the front desk contact which I found in one of the forms for this query. FrontEndServicesTeam at homeoffice.gov.uk
Hopefully I will hear back from them soon. I don't want to risk paying £3018 for super priority service on UKVisas website until I am sure if I can make a booking now after 24th December. Please post for any update on this issue. I will update once I have heard back from them otherwise I will try calling on premium support line number.
Hi nomie200031, thank you so much for the link and four confirming what you think is the right way forward. I’m hoping to chat with an immigration lawyer that I touched base with 2 weeks ago, she advised to call her this week once she has a bit more info on what is going on with the new online system! I think if we book within this 28 days before, we might be ok. I’m guessing if we start booking 45 days before it might be a bit too soon? I am having major anxiety over this because I don’t want to lose 3019£ as well! I think if you’re qualifying period starts on dec 24..you should be ok to apply as of Nov 29...(which is 28 days before)...I’m going by the fact that home office service points will be open as of Dec 28 after Xmas ...bloody holidays!!
Hi Allyf,

Thanks for the update. I hope even if its 28 days maximum in advance to book an appointment its 28 days from the start of qualifying period not 28 days from completion of 10 year period which will be even further for us. As neilajgaonkar has posted below that date of online submission is to be considered as date of application that means we shouldn't submit an application until the end of December in that case. I doubt that will be the case because previously the earliest we could book an appointment was 45 business days from the start of qualifying period which was again 28 days from completing the ten year period. This is more confusing now. I think the new visa centres should be back to service from 27th December hopefully.
Hi nomie200031...ugg now I’m very confused after reading neilajgaonkar post that the online submission has to be with the qualifying period. I really hope this is not the case! Will it be easy to find an appointment that close in advance..I feel it won’t be! We have Xmas and new year to contend with as well😣 Plus, what is the point of sopra steria making note of “28 days before” unless they are referring to the within qualifying period ?
Please if anyone has heard otherwise please let us know. I’ll be speaking to a lawyer this week hopefully with better info!!

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Re: Premium Service appointment booking issue for ILR (LR)

Post by Sara82 » Mon Nov 12, 2018 6:05 pm

Hi,
I have been applying for premium upgrade service for a week and haven't got any response about the approval of my application. I am already on indefinite leave to remain and want to apply for premium upgrade service to change my surname and to change my postal application to premium service for quicker decision. I emailed my premium upgrade service application and the payment form at 8:00am, then again at 8:01am and again at 8:04 am today. I was supposed to get the approval response today but waited until 5pm and still received no email.
Can anyone please let me know how will my request be accepted by the home office and there is no mistake in my application?
Thanks

JS77
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Re: Premium Service appointment booking issue for ILR (LR)

Post by JS77 » Mon Nov 12, 2018 8:00 pm

I have an appointment booked for 28th November ( I made the booking on the 16th Oct), which is more than 21 days after the new online form, any idea on should I still bring the previous version of form.

Thanks for some feedback on this matter

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Re: Premium Service appointment booking issue for ILR (LR)

Post by neilajgaonkar » Tue Nov 13, 2018 12:20 pm

Avy18 wrote:
Mon Nov 12, 2018 4:42 pm
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
I think Avy18 response answers everyone's question, if you pay the fees and submit the form online, it is considered as 'Application made'. Now the caseworker will wait for documents to arrive and biometrics to be be done before making a decision which happens only after appointment date. In this case the date of application will be date of payment completed. 45 day rule was for appointment only. You never made an application before appointment date so the problem never came up. But the new system works akin to the old postal system. So be careful. @Avy18 I suggest you include a cover letter explaining the situation to the caseworker, it will work in your favor since it is a new system. Good luck!

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Re: Premium Service appointment booking issue for ILR (LR)

Post by bruteforce » Tue Nov 13, 2018 2:24 pm


allyf
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Re: Premium Service appointment booking issue for ILR (LR)

Post by allyf » Tue Nov 13, 2018 3:12 pm

Avy18 wrote:
Mon Nov 12, 2018 4:42 pm
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
Avy18 fingers crossed there are no issues and Hopefully a cover letter will suffice if you applied too early. Please do keep us posted if you can on the outcome.

JS77
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Re: Premium Service appointment booking issue for ILR (LR)

Post by JS77 » Tue Nov 13, 2018 4:30 pm

I had email reply that the paper form still ok for existing premium service appointments.

nomie200031
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Re: Premium Service appointment booking issue for ILR (LR)

Post by nomie200031 » Tue Nov 13, 2018 4:52 pm

Hi Guys,

I haven't heard back anything yet from either UKBA (FrontEndServicesTeam@homeoffice.gov.uk) or to my enquiry Sopra Steria website. Basically there are two issues which we are lost at the moment. First is whether UKBA will consider payment date on their website or the actual appointment date when the biometrics will be taken via Sopra Steria. Second is how far in advance one can book an appointment with Sopra Steria. From the Sopra Steria website atleast it mentions 28 days in advance for booking an appointment. https://www.ukvcas.co.uk/help-support/o ... ppointment

I am not sure what neilajgaonkar and Avy18 think about the payment date as potential application date not the actual appointment and biometric date. As it can be seen below from official gov website,the actual premium service appointment was taken as relevant date and therefore had to fall within 28 days of completing qualifying period. Now as discussed after 29th Nov the premium centres will not exist anymore and biometrics and documents will be handled through Sopra Steria only I still think the actual appointment date is the relevant date and therefore should be within the 28 days before completing the qualifying period. It could be that instead of 45 business days Sopra Steria isn't taking appointments for more than 28 days in advance but its still not very clear. In that case one shouldn't apply until atleast 56 days before completing 10 years. The process and application format on UKBA website is still exactly the same whether its Sopra Steria appointment or Premium Service Centre. When you book an appointment at PSC you still have to complete the application for and pay the fees in advance of actual appointment date which could be 45 business days ahead of payment date. Therefore if the below was applicable on PSC appointments it should be the same for Sopra appointments. The biometrics and evidence were still taken on the appointment day and hence it was the relevant date for application. This should be the same for new service centre appointments unless they are treating them differently now as they are outsourced privately. I doubt the application submission and payment date on UKBA website is the relevant one as t doesn't make any sense and they haven't announced any changes to previous policy for PSC. Fingers crossed anyways.

https://www.gov.uk/ukvi-premium-service ... ligibility
If you’re applying for settlement, your premium service appointment must be:
at least 48 hours after your Life in the UK test
within 28 days of you completing your qualifying period

neilajgaonkar wrote:
Tue Nov 13, 2018 12:20 pm
Avy18 wrote:
Mon Nov 12, 2018 4:42 pm
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
I think Avy18 response answers everyone's question, if you pay the fees and submit the form online, it is considered as 'Application made'. Now the caseworker will wait for documents to arrive and biometrics to be be done before making a decision which happens only after appointment date. In this case the date of application will be date of payment completed. 45 day rule was for appointment only. You never made an application before appointment date so the problem never came up. But the new system works akin to the old postal system. So be careful. @Avy18 I suggest you include a cover letter explaining the situation to the caseworker, it will work in your favor since it is a new system. Good luck!

allyf
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Re: Premium Service appointment booking issue for ILR (LR)

Post by allyf » Tue Nov 13, 2018 5:14 pm

nomie200031 wrote:
Tue Nov 13, 2018 4:52 pm
Hi Guys,

I haven't heard back anything yet from either UKBA (FrontEndServicesTeam@homeoffice.gov.uk) or to my enquiry Sopra Steria website. Basically there are two issues which we are lost at the moment. First is whether UKBA will consider payment date on their website or the actual appointment date when the biometrics will be taken via Sopra Steria. Second is how far in advance one can book an appointment with Sopra Steria. From the Sopra Steria website atleast it mentions 28 days in advance for booking an appointment. https://www.ukvcas.co.uk/help-support/o ... ppointment

I am not sure what neilajgaonkar and Avy18 think about the payment date as potential application date not the actual appointment and biometric date. As it can be seen below from official gov website,the actual premium service appointment was taken as relevant date and therefore had to fall within 28 days of completing qualifying period. Now as discussed after 29th Nov the premium centres will not exist anymore and biometrics and documents will be handled through Sopra Steria only I still think the actual appointment date is the relevant date and therefore should be within the 28 days before completing the qualifying period. It could be that instead of 45 business days Sopra Steria isn't taking appointments for more than 28 days in advance but its still not very clear. In that case one shouldn't apply until atleast 56 days before completing 10 years. The process and application format on UKBA website is still exactly the same whether its Sopra Steria appointment or Premium Service Centre. When you book an appointment at PSC you still have to complete the application for and pay the fees in advance of actual appointment date which could be 45 business days ahead of payment date. Therefore if the below was applicable on PSC appointments it should be the same for Sopra appointments. The biometrics and evidence were still taken on the appointment day and hence it was the relevant date for application. This should be the same for new service centre appointments unless they are treating them differently now as they are outsourced privately. I doubt the application submission and payment date on UKBA website is the relevant one as t doesn't make any sense and they haven't announced any changes to previous policy for PSC. Fingers crossed anyways.

https://www.gov.uk/ukvi-premium-service ... ligibility
If you’re applying for settlement, your premium service appointment must be:
at least 48 hours after your Life in the UK test
within 28 days of you completing your qualifying period

neilajgaonkar wrote:
Tue Nov 13, 2018 12:20 pm
Avy18 wrote:
Mon Nov 12, 2018 4:42 pm
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
I think Avy18 response answers everyone's question, if you pay the fees and submit the form online, it is considered as 'Application made'. Now the caseworker will wait for documents to arrive and biometrics to be be done before making a decision which happens only after appointment date. In this case the date of application will be date of payment completed. 45 day rule was for appointment only. You never made an application before appointment date so the problem never came up. But the new system works akin to the old postal system. So be careful. @Avy18 I suggest you include a cover letter explaining the situation to the caseworker, it will work in your favor since it is a new system. Good luck!
Hi nomie200031,
I have now joined another form under this :
general-uk-immigration-forum/new-appoin ... 67507.html

It should give us a better idea of how the online process is working as there are a few people who are already attending appointments this week. As you’ll see, I’ve asked the same question in here as well. I have a suspicion that the others who have advised that it is the date of submission, not the date of biometrics enrollment, might be correct. It does make sense that with the previous premium service appointments, the application wasn’t actually submitted until the date of the premium appointments. With this new online process, we are having to submit the online application BEFORE the actual appointment takes place. Not what I wanna hear either but I think this is how it may work… However, I am still confused with why Sopra is stating “can make an appointment 28 days before” their website. Anyway, let’s hope somebody answers my questions on there… djsucess appears to be one of the moderators ?

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Re: Premium Service appointment booking issue for ILR (LR)

Post by CR001 » Tue Nov 13, 2018 5:16 pm

allyf wrote:
Tue Nov 13, 2018 5:14 pm
djsucess appears to be one of the moderators ?
He is not a moderator. The usernames in GREEN are the moderators.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

allyf
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Posts: 238
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Canada

Re: Premium Service appointment booking issue for ILR (LR)

Post by allyf » Tue Nov 13, 2018 5:29 pm

CR001 wrote:
Tue Nov 13, 2018 5:16 pm
allyf wrote:
Tue Nov 13, 2018 5:14 pm
djsucess appears to be one of the moderators ?
He is not a moderator. The usernames in GREEN are the moderators.
CR001.. can you answer our questions??

nomie200031
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Pakistan

Re: Premium Service appointment booking issue for ILR (LR)

Post by nomie200031 » Tue Nov 13, 2018 5:31 pm

Hi Allyf,

Yeah I agree it could be true what others think. Sopra Steria will only be able to advise about the appointments and logistics therefore I have only asked them to confirm how long in advance they are allowing to book appointments. For the other application date and qualifying period query I have already emailed homeoffice again today. Lets see when they reply. If the application date is the payment date on UKBA website then unfortunately we wont be able to book an appointment until Christmas. With the new centres there is more flexibility but only if you pay more which is already quite expensive currently. I will post once I have heard from UKBA. Probably you guys can also email to Front end services team to clarify this issue. FrontEndServicesTeam at homeoffice.gov.uk

allyf wrote:
Tue Nov 13, 2018 5:14 pm
nomie200031 wrote:
Tue Nov 13, 2018 4:52 pm
Hi Guys,

I haven't heard back anything yet from either UKBA (FrontEndServicesTeam@homeoffice.gov.uk) or to my enquiry Sopra Steria website. Basically there are two issues which we are lost at the moment. First is whether UKBA will consider payment date on their website or the actual appointment date when the biometrics will be taken via Sopra Steria. Second is how far in advance one can book an appointment with Sopra Steria. From the Sopra Steria website atleast it mentions 28 days in advance for booking an appointment. https://www.ukvcas.co.uk/help-support/o ... ppointment

I am not sure what neilajgaonkar and Avy18 think about the payment date as potential application date not the actual appointment and biometric date. As it can be seen below from official gov website,the actual premium service appointment was taken as relevant date and therefore had to fall within 28 days of completing qualifying period. Now as discussed after 29th Nov the premium centres will not exist anymore and biometrics and documents will be handled through Sopra Steria only I still think the actual appointment date is the relevant date and therefore should be within the 28 days before completing the qualifying period. It could be that instead of 45 business days Sopra Steria isn't taking appointments for more than 28 days in advance but its still not very clear. In that case one shouldn't apply until atleast 56 days before completing 10 years. The process and application format on UKBA website is still exactly the same whether its Sopra Steria appointment or Premium Service Centre. When you book an appointment at PSC you still have to complete the application for and pay the fees in advance of actual appointment date which could be 45 business days ahead of payment date. Therefore if the below was applicable on PSC appointments it should be the same for Sopra appointments. The biometrics and evidence were still taken on the appointment day and hence it was the relevant date for application. This should be the same for new service centre appointments unless they are treating them differently now as they are outsourced privately. I doubt the application submission and payment date on UKBA website is the relevant one as t doesn't make any sense and they haven't announced any changes to previous policy for PSC. Fingers crossed anyways.

https://www.gov.uk/ukvi-premium-service ... ligibility
If you’re applying for settlement, your premium service appointment must be:
at least 48 hours after your Life in the UK test
within 28 days of you completing your qualifying period

neilajgaonkar wrote:
Tue Nov 13, 2018 12:20 pm
Avy18 wrote:
Mon Nov 12, 2018 4:42 pm
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
I think Avy18 response answers everyone's question, if you pay the fees and submit the form online, it is considered as 'Application made'. Now the caseworker will wait for documents to arrive and biometrics to be be done before making a decision which happens only after appointment date. In this case the date of application will be date of payment completed. 45 day rule was for appointment only. You never made an application before appointment date so the problem never came up. But the new system works akin to the old postal system. So be careful. @Avy18 I suggest you include a cover letter explaining the situation to the caseworker, it will work in your favor since it is a new system. Good luck!
Hi nomie200031,
I have now joined another form under this :
general-uk-immigration-forum/new-appoin ... 67507.html

It should give us a better idea of how the online process is working as there are a few people who are already attending appointments this week. As you’ll see, I’ve asked the same question in here as well. I have a suspicion that the others who have advised that it is the date of submission, not the date of biometrics enrollment, might be correct. It does make sense that with the previous premium service appointments, the application wasn’t actually submitted until the date of the premium appointments. With this new online process, we are having to submit the online application BEFORE the actual appointment takes place. Not what I wanna hear either but I think this is how it may work… However, I am still confused with why Sopra is stating “can make an appointment 28 days before” their website. Anyway, let’s hope somebody answers my questions on there… djsucess appears to be one of the moderators ?

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