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Premium Service appointment booking issue for ILR (LR)

Please use this section of the board for queries about Indefinite Leave to Remain (ILR). However please use the EEA-route section for queries about the EEA-route equivalent of Permanent Residence (PR).


This section is relevant irrespective of whether current status is Tiered or Non-Tiered.

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batahoang
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Posts: 9
Joined: Sun Nov 11, 2018 1:52 pm
Vietnam

Re: Premium Service appointment booking issue for ILR (LR)

Post by batahoang » Sat Nov 17, 2018 11:15 pm

nice111 wrote:
Sat Nov 17, 2018 11:10 pm
batahoang wrote:
Sat Nov 17, 2018 10:51 pm
nice111 wrote:
Sat Nov 17, 2018 10:47 pm
batahoang wrote:
Sat Nov 17, 2018 10:41 pm



These are just things we can find if we search on the website
I didnt get what you mean by above.

Anyways if you haven't filled and completed your online application then you wont be able to book any appointment.
If you are still trying to do it under the old login (pre 1st Nov) then it wont work anymore.

Do you know whether the premium is still going on? If then I just need to create another account for premium booking then it will automatically be new premium? And is it still 3k?
You need to create a new login and you will need to fill an online application and after completing you will get an option to choose from old and new system and thereafter you will continue to the appointments.

Yes premium 24 hours decision is still available and fee is around £3000.
Just tried to create a new premium log in, still only show only 1 option as below:

You are creating a booking for a premium service appointment (Required)

Premium Service : pay 2999.00 GBP in total, most people get a decision on the same day

Feel exactly the same like the old service....

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Sat Nov 17, 2018 11:18 pm

batahoang wrote:
Sat Nov 17, 2018 11:15 pm
nice111 wrote:
Sat Nov 17, 2018 11:10 pm
batahoang wrote:
Sat Nov 17, 2018 10:51 pm
nice111 wrote:
Sat Nov 17, 2018 10:47 pm


I didnt get what you mean by above.

Anyways if you haven't filled and completed your online application then you wont be able to book any appointment.
If you are still trying to do it under the old login (pre 1st Nov) then it wont work anymore.

Do you know whether the premium is still going on? If then I just need to create another account for premium booking then it will automatically be new premium? And is it still 3k?
You need to create a new login and you will need to fill an online application and after completing you will get an option to choose from old and new system and thereafter you will continue to the appointments.

Yes premium 24 hours decision is still available and fee is around £3000.
Just tried to create a new premium log in, still only show only 1 option as below:

You are creating a booking for a premium service appointment (Required)

Premium Service : pay 2999.00 GBP in total, most people get a decision on the same day

Feel exactly the same like the old service....
Are you getting an option to fill in the online application?

batahoang
Newly Registered
Posts: 9
Joined: Sun Nov 11, 2018 1:52 pm
Vietnam

Re: Premium Service appointment booking issue for ILR (LR)

Post by batahoang » Sat Nov 17, 2018 11:21 pm

nice111 wrote:
Sat Nov 17, 2018 11:18 pm
batahoang wrote:
Sat Nov 17, 2018 11:15 pm
nice111 wrote:
Sat Nov 17, 2018 11:10 pm
batahoang wrote:
Sat Nov 17, 2018 10:51 pm



Do you know whether the premium is still going on? If then I just need to create another account for premium booking then it will automatically be new premium? And is it still 3k?
You need to create a new login and you will need to fill an online application and after completing you will get an option to choose from old and new system and thereafter you will continue to the appointments.

Yes premium 24 hours decision is still available and fee is around £3000.
Just tried to create a new premium log in, still only show only 1 option as below:

You are creating a booking for a premium service appointment (Required)

Premium Service : pay 2999.00 GBP in total, most people get a decision on the same day

Feel exactly the same like the old service....
Are you getting an option to fill in the online application?
No I dont, It is very quick, just personal details and choose premium at 3k... do you have a link to the new one? I kept getting into this and it does feel like the old one for me...

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Sat Nov 17, 2018 11:33 pm

batahoang wrote:
Sat Nov 17, 2018 11:21 pm
nice111 wrote:
Sat Nov 17, 2018 11:18 pm
batahoang wrote:
Sat Nov 17, 2018 11:15 pm
nice111 wrote:
Sat Nov 17, 2018 11:10 pm


You need to create a new login and you will need to fill an online application and after completing you will get an option to choose from old and new system and thereafter you will continue to the appointments.

Yes premium 24 hours decision is still available and fee is around £3000.
Just tried to create a new premium log in, still only show only 1 option as below:

You are creating a booking for a premium service appointment (Required)

Premium Service : pay 2999.00 GBP in total, most people get a decision on the same day

Feel exactly the same like the old service....
Are you getting an option to fill in the online application?
No I dont, It is very quick, just personal details and choose premium at 3k... do you have a link to the new one? I kept getting into this and it does feel like the old one for me...
It should be as usual link, I guess choose £2999 option and keep going forward and you will get an option to start an online application.

batahoang
Newly Registered
Posts: 9
Joined: Sun Nov 11, 2018 1:52 pm
Vietnam

Re: Premium Service appointment booking issue for ILR (LR)

Post by batahoang » Sat Nov 17, 2018 11:36 pm

nice111 wrote:
Sat Nov 17, 2018 11:33 pm
batahoang wrote:
Sat Nov 17, 2018 11:21 pm
nice111 wrote:
Sat Nov 17, 2018 11:18 pm
batahoang wrote:
Sat Nov 17, 2018 11:15 pm


Just tried to create a new premium log in, still only show only 1 option as below:

You are creating a booking for a premium service appointment (Required)

Premium Service : pay 2999.00 GBP in total, most people get a decision on the same day

Feel exactly the same like the old service....
Are you getting an option to fill in the online application?
No I dont, It is very quick, just personal details and choose premium at 3k... do you have a link to the new one? I kept getting into this and it does feel like the old one for me...
It should be as usual link, I guess choose £2999 option and keep going forward and you will get an option to start an online application.
Is it after you are able to choose a timeslot? Now I am stuck at that stage

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Sat Nov 17, 2018 11:41 pm

try this link, It is for SetM application.

https://visas-immigration.service.gov.uk/product/set-m

batahoang
Newly Registered
Posts: 9
Joined: Sun Nov 11, 2018 1:52 pm
Vietnam

Re: Premium Service appointment booking issue for ILR (LR)

Post by batahoang » Sat Nov 17, 2018 11:46 pm

nice111 wrote:
Sat Nov 17, 2018 11:41 pm
try this link, It is for SetM application.

https://visas-immigration.service.gov.uk/product/set-m
that looks like not a premium service one, im trying to apply LR tbh, i also create a FLR (LR) log in, went through quite a long form but turns out no other option other than 1k standard application...

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Sat Nov 17, 2018 11:56 pm

batahoang wrote:
Sat Nov 17, 2018 11:46 pm
nice111 wrote:
Sat Nov 17, 2018 11:41 pm
try this link, It is for SetM application.

https://visas-immigration.service.gov.uk/product/set-m
that looks like not a premium service one, im trying to apply LR tbh, i also create a FLR (LR) log in, went through quite a long form but turns out no other option other than 1k standard application...
I have not completed my application yet so not sure what will happen once I complete it. But I believe that after completing the application you get the option to choose which service (premium etc) you want to go for. As far as I know premium service is still available and few members have booked it (including few LR applicants) unless something has recently (withtin 1/2 days) changed.

Lets see if anyone else can shed some light, who has recently completed and booked an appointment.

nice111
Member
Posts: 129
Joined: Wed Jun 15, 2016 3:07 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by nice111 » Sun Nov 18, 2018 12:17 am


boopity
Newly Registered
Posts: 5
Joined: Sun Oct 28, 2018 10:31 pm
United States of America

Re: Premium Service appointment booking issue for ILR (LR)

Post by boopity » Sun Nov 18, 2018 7:54 pm

Hi all,

Let me just first state this all seems like a bit of a chaotic mess!

I am currently applying for my FLRM and have started my application under the new application form. I have a couple:
  • 1.) Is it true that I can't make an appointment until I submit, and once I submit...I can no longer make changes to the application?
    2.) It says there will be limited appointments at the old Premium Centres after the 29th of November... is this for all FLRM applications? I'm not sure what 'they have no extant leave' means (my visa expires on the 16th).
    3). The application seems slightly different than when I first completed it...are the documents required the same? Cover letter etc. All the guidance on the application is for the old form

aelondon
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Posts: 12
Joined: Fri Sep 07, 2018 9:28 am
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United States of America

Re: Premium Service appointment booking issue for ILR (LR)

Post by aelondon » Mon Nov 19, 2018 10:12 am

For anyone on the new application path who has been waiting for the new enhanced service points to be available for booking from today, I just spoke to Sopra Steria and they said they are having IT issues and they should be available for booking by the end of the week... always something! Those points should be:
Gloucester
Dorchester
Llandudno
Bradley Stoke
Salisbury
Patchway
Swindon
Taunton
Truro
East Ham
Stratford (London)
Wimbledon
Shoe Lane (London)
Barbican (London)
Victoria (London)
Kensington (London)
Shepherds Bush (London)

neilajgaonkar
Newly Registered
Posts: 12
Joined: Tue Jan 26, 2016 9:43 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by neilajgaonkar » Mon Nov 19, 2018 10:34 am

As this is a new service, IT issues are unavoidable. I suggest to anyone who does not have an urgent application i.e can wait till new year,to hold from applying. This will give enough time to all centres and staff to be up to speed and iron out issues. Also while choosing the appointment centre choose one which is open for a while and not necessary the nearest one or the newest. Its our application and we need to protect it. the Home Office couldn't care less!

ilovethebeatles
Member
Posts: 165
Joined: Mon Oct 24, 2016 10:12 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by ilovethebeatles » Mon Nov 19, 2018 10:37 am

I think they have been already scheduled for opening from 19th November as per the announcement presentation in October.
aelondon wrote:
Mon Nov 19, 2018 10:12 am
For anyone on the new application path who has been waiting for the new enhanced service points to be available for booking from today, I just spoke to Sopra Steria and they said they are having IT issues and they should be available for booking by the end of the week... always something! Those points should be:
Gloucester
Dorchester
Llandudno
Bradley Stoke
Salisbury
Patchway
Swindon
Taunton
Truro
East Ham
Stratford (London)
Wimbledon
Shoe Lane (London)
Barbican (London)
Victoria (London)
Kensington (London)
Shepherds Bush (London)

aerobharath88
Newbie
Posts: 38
Joined: Mon Oct 08, 2018 2:15 pm
India

Re: Premium Service appointment booking issue for ILR (LR)

Post by aerobharath88 » Mon Nov 19, 2018 11:13 am

hi,

I have the Super Priority appointment on Wednesday 21/11/2018 at Birmingham.

Anyone similar received your decision within 24 hours please?

thanks

ilovethebeatles
Member
Posts: 165
Joined: Mon Oct 24, 2016 10:12 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by ilovethebeatles » Mon Nov 19, 2018 11:26 am

If you read this topic through, some people reporting they got the decision after 24 hours but also some not, especially those got appoint on 13 Nov in Birmingham and there was a technical issue.

When did you book your appointment? Was it easy to book for an appointment within a week?
aerobharath88 wrote:
Mon Nov 19, 2018 11:13 am
hi,

I have the Super Priority appointment on Wednesday 21/11/2018 at Birmingham.

Anyone similar received your decision within 24 hours please?

thanks

aerobharath88
Newbie
Posts: 38
Joined: Mon Oct 08, 2018 2:15 pm
India

Re: Premium Service appointment booking issue for ILR (LR)

Post by aerobharath88 » Mon Nov 19, 2018 12:11 pm

ilovethebeatles wrote:
Mon Nov 19, 2018 11:26 am
If you read this topic through, some people reporting they got the decision after 24 hours but also some not, especially those got appoint on 13 Nov in Birmingham and there was a technical issue.

When did you book your appointment? Was it easy to book for an appointment within a week?
aerobharath88 wrote:
Mon Nov 19, 2018 11:13 am
hi,

I have the Super Priority appointment on Wednesday 21/11/2018 at Birmingham.

Anyone similar received your decision within 24 hours please?

thanks
thanks.

I submitted my application and booked my appointment on 12/11/2018.

Yes, appointments were available from the very next day but at £100 for any slot of the week. Appointments beginning 19/11/2018 week were free of charge. I needed some days to collect my documents from the Bank. So i booked it on the 21st. I have uploaded all my documents on the Sopra Steria Website and just waiting to appear on the 21st. Im a bit nervous reading through some users saying they still haven't received their decisions even after a week. :(

I chose Birmingham only because it was a core centre where you would apparently expect things to go right. I live in London btw.

ilovethebeatles
Member
Posts: 165
Joined: Mon Oct 24, 2016 10:12 am

Re: Premium Service appointment booking issue for ILR (LR)

Post by ilovethebeatles » Mon Nov 19, 2018 12:34 pm

Thank you. Please update us your outcome. Good luck!

aerobharath88
Newbie
Posts: 38
Joined: Mon Oct 08, 2018 2:15 pm
India

Re: Premium Service appointment booking issue for ILR (LR)

Post by aerobharath88 » Mon Nov 19, 2018 4:17 pm

hi all,

I received the following email 2 days before my appointment from the UKVCAS service as i chose and paid for the £35 Document Checking service. Just posted it for your reference.

Dear Mr XXXXXXXX,

Thank you for uploading your supporting evidence to the UK Visas and Citizenship Application Service website. We have now completed the following checks of the files that were available as of 12/11/18

· Checked for the presence of all mandatory documents

· Checked that all documents are legible

· Checked that all documents been uploaded to the correct category

· Checked for any obvious missing pages

· Checked that all uploaded documents are in either English or Welsh language, or have an accompanying English or Welsh translation.



þ No action required: Following a review of supporting evidence available, we can confirm that:

o Mandatory documents are present in all required categories

o All documents are legible

o All documents have been uploaded to the correct category

o There are no obvious missing pages in any of the documents

o All documents are in either English or Welsh language, or are accompanied with an English or Welsh translation that obviously relates to the original

Please ensure that you have read and understood the full requirements for supporting evidence by referring to the applicable guidance notes available on GOV.UK.

If you are unable to correct any of the recommendations above, you have the option of bringing your paper supporting evidence with you to your appointment and one of our Service Agents will be able scan and upload this for you (charges may apply).

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michali
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Joined: Thu Oct 25, 2012 5:48 pm

Re: Premium Service appointment booking issue for ILR (LR)

Post by michali » Mon Nov 19, 2018 4:50 pm

That is really helpful! Thanks! It is comforting to know that if one needs to add anything, it can be uploaded at the appointment.

I have some time to prepare but trying to be proactive! Did you find uploading was fairly easy?

Mrunal
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Posts: 22
Joined: Wed Nov 14, 2018 11:03 pm
India

Re: Premium Service appointment booking issue for ILR (LR)

Post by Mrunal » Mon Nov 19, 2018 8:01 pm

aerobharath88 wrote:
Mon Nov 19, 2018 12:11 pm
ilovethebeatles wrote:
Mon Nov 19, 2018 11:26 am
If you read this topic through, some people reporting they got the decision after 24 hours but also some not, especially those got appoint on 13 Nov in Birmingham and there was a technical issue.

When did you book your appointment? Was it easy to book for an appointment within a week?
aerobharath88 wrote:
Mon Nov 19, 2018 11:13 am
hi,

I have the Super Priority appointment on Wednesday 21/11/2018 at Birmingham.

Anyone similar received your decision within 24 hours please?

thanks
thanks.

I submitted my application and booked my appointment on 12/11/2018.

Yes, appointments were available from the very next day but at £100 for any slot of the week. Appointments beginning 19/11/2018 week were free of charge. I needed some days to collect my documents from the Bank. So i booked it on the 21st. I have uploaded all my documents on the Sopra Steria Website and just waiting to appear on the 21st. Im a bit nervous reading through some users saying they still haven't received their decisions even after a week. :(

I chose Birmingham only because it was a core centre where you would apparently expect things to go right. I live in London btw.
Hi,
Just had a few queries-
Did you fill form Set (O)?
You submitted the application on 12/11, & took an appt on 21st/11. I read on the website somewhere that you should take an appt within 5 days after u submit your application & if not they will send you reminder after 15 days. Is there a deadline by when you have to take an appt after submitting?
How was the process of uploading the documents? Did they show a checklist of any mandatory documents which have to be submitted or any sort of checklist or do we have to submit the documents which we feel are necessary?
At the core centres, do we the option of 24hour decision? What facilities are there at the core centres, i just know you get free appt there, but wanted to know if they also provide the 24hour decision at the core centres & any other extra services.
Can you please send a link of the new application form that you submitted. Can we start the application in advance (say a month before the 28days period) & save it or is that option not there?
Any other detail would be appreciated.

Thanks in anticipation.

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