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Submitted Online Form today - have I applied to early?

Only for queries regarding Indefinite Leave to Remain (ILR). Please use the EU Settlement Scheme forum for queries about settled status under Appendix EU

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oldmankensey
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Re: Submitted Online Form today - have I applied to early?

Post by oldmankensey » Tue Dec 18, 2018 11:57 am

JulianaCG wrote:
Tue Dec 18, 2018 11:47 am
​Just to update you all the I got my ILR BRP today!!!

I applied online Nov 19, i was eligible to apply on Nov 22 (28 days before my 5 year anniversary) My appointment is Dec 12th.

I explained on my cover letter that I applied too early online and that the day of my appointment is within the 28 days period.
I think you're the third identical case to us that I've read about now. By identical, I mean applying for SET(M) too. Fingers crossed, we are STILL waiting...2.5 weeks and counting since our Sopra Steria priority appointment!

JulianaCG
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Re: Submitted Online Form today - have I applied to early?

Post by JulianaCG » Tue Dec 18, 2018 9:08 pm

oldmankensey wrote:
Tue Dec 18, 2018 11:57 am
I think you're the third identical case to us that I've read about now. By identical, I mean applying for SET(M) too. Fingers crossed, we are STILL waiting...2.5 weeks and counting since our Sopra Steria priority appointment!
That is right I am Set M with 1 dependent, we both applied for ILR at the same time. We received an email on the 12th December around 12 in the afternoon, our appointments was 9am, the e-mail indicated that our visa was granted and we received the BRP today 18th Dec. We used the super priority service.

If anyone have any question, let me know and I'll try to answer if I can.

jiewo1sheng
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Re: Submitted Online Form today - have I applied to early?

Post by jiewo1sheng » Tue Dec 25, 2018 11:10 pm

sakthimurugan85 wrote:
Fri Dec 14, 2018 4:23 pm
Hi Guys,

It seems like am also in the same boat with this new premium service and am kind of stressed now that will I get my £3018.20 refund or not.

From this thread, I can see "Avy18" spoke to call centre and assured that he will receive refund in 5 working days.

@Avy18 could you please advice, what kind of information you provided them to get the application cancelled for a refund?

Here is the link for my message and full text: indefinite-leave-to-remain/indefinite-l ... 70105.html

Sorry for pasting the whole text here:

##############################################################################################
Hi There,

I am qualifying for my Indefinite Leave to Remain on December 16, 2018(28 days before from January 13, 2019, will complete 5 years period on Tier 2 General) and this current Tier 2 (General) leave to remain will expire on January 13, 2020.

I submitted the ILR application online via a solicitor using this new premium service on December 05, 2018 (paid £3018.20) and booked the appointment to submit biometric and documents for December 20, 2018 in London Premium Lounge (Paid £200 for this appointment).

In the meantime, my solicitor realised that we cannot submit this online application before the maturity period December 16, 2018. As we submitted on December 05, 2018 he felt that there is a chance of this application getting rejected, so he cancelled the appointment in London Premium Lounge for December 20, 2018. Sent an email to home office public enquires email, asking how to cancel this application? and we are still waiting for a response from home office.

Questions:
1. What is the best way to cancel this application for a refund?
2. What will happen if we withdraw the application? it seems if we withdraw they won't refund the application fee mentioned on the withdrawal form
3. In the last page of the online application, it says that if we don't submit biometric or documents, we will get this refund after 45 days, will this happen automatically?
4. Will home office consider this as invalid application and refund, as we already cancelled the appointment in London Premium Lounge for December 20, 2018?

This new premium service is really confusing a lot and home office customer service person is not aware any of these new procedures. The PSC appointments refund email also couldn't help as we haven't attended the appointment yet.

Please advice how can I get this money back as it is lot of money and also I am planning to reapply in January 2019 with a fresh application.

Any help or advice is must appreciated.

Thanks,
Sakthi
##############################################################################################
Hi Sakthi
Just wondering if you have any updates? did your solicitor received any replies from Home office UKVI?
Thanks

jiewo1sheng
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Re: Submitted Online Form today - have I applied to early?

Post by jiewo1sheng » Tue Dec 25, 2018 11:42 pm

JulianaCG wrote:
Tue Dec 18, 2018 9:08 pm
oldmankensey wrote:
Tue Dec 18, 2018 11:57 am
I think you're the third identical case to us that I've read about now. By identical, I mean applying for SET(M) too. Fingers crossed, we are STILL waiting...2.5 weeks and counting since our Sopra Steria priority appointment!
That is right I am Set M with 1 dependent, we both applied for ILR at the same time. We received an email on the 12th December around 12 in the afternoon, our appointments was 9am, the e-mail indicated that our visa was granted and we received the BRP today 18th Dec. We used the super priority service.

If anyone have any question, let me know and I'll try to answer if I can.
Hi oldmankensey
Just wondering have you heard anything? Any good news? Since I am applying Set M and I have chose existing service rather than new service and lucky me to find an available slot for premium service centre. So I was wondering if it's existing service should follow old rules appointment date 28/12/18= application date, however I submitted online form on 24/12.18, my visa expires on 21/01/19, did I apply too early? Anyone recently attend to premium service centre please share any updates on procedure/rules changed at the centre, much appreciated. Thanks

oldmankensey
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Re: Submitted Online Form today - have I applied to early?

Post by oldmankensey » Wed Dec 26, 2018 12:13 am

I'm STILL waiting...27 days and counting.

I have given some updates in the other general thread:

general-uk-immigration-forum/ukvcas-sup ... 67745.html

Now got my local MP involved, don't expect anything back from her until 27/28th at the earliest. It's not much of an exaggeration to say me and my wife's Christmas has been utterly RUINED by this whole experience.

jiewo1sheng
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Re: Submitted Online Form today - have I applied to early?

Post by jiewo1sheng » Wed Dec 26, 2018 12:18 am

oldmankensey wrote:
Wed Dec 26, 2018 12:13 am
I'm STILL waiting...27 days and counting.

I have given some updates in the other general thread:

general-uk-immigration-forum/ukvcas-sup ... 67745.html

Now got my local MP involved, don't expect anything back from her until 27/28th at the earliest. It's not much of an exaggeration to say me and my wife's Christmas has been utterly RUINED by this whole experience.
I am very sorry to hear that, Oldmankensey.
Same for me as well since I am very panic for this coming appointment and finger crossed, hope everything will be ok in the end, May Christmas wishes come true. Dont worry, please keep us updated!

sakthimurugan85
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Re: Submitted Online Form today - have I applied to early?

Post by sakthimurugan85 » Thu Dec 27, 2018 12:31 pm

Hi jiewo1sheng,

I went for the appointment with the same application on December 24, 2018 and still waiting for a decision from home office.

My solicitor got a confirmation from home office that we can submit application online before the maturity period and the date of decision/date of appointment will be considered for eligibility.

The appointment process took like 20mins
1. Gave biometric as soon as got in(required Appointment confirmation barcode page and passport)
2. Then moved to a clerical desk where they scanned all passport pages, current biometric card, my solicitor cover letter(even though we submitted all documents scanned copy online as part of the application process).
Questioned them why double scan, the confirmed that its for their purpose.
3. They read all the submitted documents for our confirmation.

P.S: As I work in software, I over heard that they are actually submitting our application for proper consideration by a case worker after biometric and documents scan.

The actual date of online application will be the date of your super priority appointment date.

Thanks,
Sakthi

oldmankensey
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Re: Submitted Online Form today - have I applied to early?

Post by oldmankensey » Thu Dec 27, 2018 12:33 pm

sakthimurugan85 wrote:
Thu Dec 27, 2018 12:31 pm
Hi jiewo1sheng,

I went for the appointment with the same application on December 24, 2018 and still waiting for a decision from home office.
You mean SET(M)?

oldmankensey
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Re: Submitted Online Form today - have I applied to early?

Post by oldmankensey » Thu Dec 27, 2018 12:36 pm


jiewo1sheng
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Re: Submitted Online Form today - have I applied to early?

Post by jiewo1sheng » Thu Dec 27, 2018 1:00 pm

sakthimurugan85 wrote:
Thu Dec 27, 2018 12:31 pm
Hi jiewo1sheng,

I went for the appointment with the same application on December 24, 2018 and still waiting for a decision from home office.

My solicitor got a confirmation from home office that we can submit application online before the maturity period and the date of decision/date of appointment will be considered for eligibility.

The appointment process took like 20mins
1. Gave biometric as soon as got in(required Appointment confirmation barcode page and passport)
2. Then moved to a clerical desk where they scanned all passport pages, current biometric card, my solicitor cover letter(even though we submitted all documents scanned copy online as part of the application process).
Questioned them why double scan, the confirmed that its for their purpose.
3. They read all the submitted documents for our confirmation.

P.S: As I work in software, I over heard that they are actually submitting our application for proper consideration by a case worker after biometric and documents scan.

The actual date of online application will be the date of your super priority appointment date.

Thanks,
Sakthi
Hi sakthimurugan85
Thanks for sharing your experience and advices. I am going to the premium service centre through existing service not the UKCAS system. I guess I have nothing to worry about but to attend the appointment tomorrow.
Hope everything will be smoothly and will keep you updated.
Thanks

sakthimurugan85
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Re: Submitted Online Form today - have I applied to early?

Post by sakthimurugan85 » Thu Dec 27, 2018 10:12 pm

Hi,

I went for ILR with Set (O) application.

I think there is no more same day decision old PSC (Premium Service Centre). All new applications are through this super priority service and they say the decision will be made within 48 hours but in reality it takes 4 to 5 working days. At least thats the number of days my solicitor told me based on his recent clients applications.

I too paid 3018.20 for application and 200 for premium lounge appointment but still no news. As per the deadline I should know something in first week of January 2019

All the best to everyone

Thanks
Sakthi

jiewo1sheng
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Re: Submitted Online Form today - have I applied to early?

Post by jiewo1sheng » Fri Dec 28, 2018 3:13 pm

Quick update from me. - Set (M) Application.
I had my appointment today at Sheffield premium service centre at 9 am, visa granted at 10:24 am.
Everything went smoothly, one thing I have confirmed that application date is online submission date not the appointment date sadly. Hope everyone will receive their visa granted soon. Happy new year to all. :D

lifeRockss1
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Re: Submitted Online Form today - have I applied to early?

Post by lifeRockss1 » Fri Dec 28, 2018 9:23 pm

jiewo1sheng wrote:
Fri Dec 28, 2018 3:13 pm
Quick update from me. - Set (M) Application.
I had my appointment today at Sheffield premium service centre at 9 am, visa granted at 10:24 am.
Everything went smoothly, one thing I have confirmed that application date is online submission date not the appointment date sadly. Hope everyone will receive their visa granted soon. Happy new year to all. :D
congrats jiewo1sheng, did you pay for the appointment (how much?) or took the free one? Sheffield is one of the options I am considering too hence the question.

Yemi1984
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Re: Submitted Online Form today - have I applied to early?

Post by Yemi1984 » Sat Dec 29, 2018 6:49 pm

I am on the same situation I have applied for ILR.
Service Type: New Premium service
Date of online application: 28 Nov 2018
Day when my Qualifying period starts (i.e. 28 days before I complete total 5 years): 11th Dec 2018.
Date of appointment: 13 Dec 2018
[/quote]
__________
Have you gotten a decision yet please ?
I'm in the same exact situation.

jessmlp
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South Africa

Re: Submitted Online Form today - have I applied to early?

Post by jessmlp » Wed Jan 02, 2019 11:32 am

Hi Juliana, can you tell me the email address for the front line services team? Am so confused with all the different contact details or lack there of! We are trying to find out how we can withdraw an application as we submitted online too early and want to reapply in February but obviously don't want to pay the £3000 twice!!

Thanks in advance for any help anyone can provide on how to withdraw an application and get a refund, we have been down the normal route of phoning the UKVI call centre and get a different response every single time, so nothing conclusive on how to safely withdraw and get a refund.
JulianaCG wrote:
Fri Dec 07, 2018 4:20 pm
I am on the same situation.

I sent an email to the Front End Services Team and this is the response I got


I can confirm that as long as your appointment is within the 28 days we will treat your application as though it was sent at the correct time.

Apologies this took some time to respond to, we needed confirmation from the relevant teams.


I am still worried as I know email correspondence are not that accurate.

I am waiting for members that already passed their application to respond to us.

JulianaCG
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Re: Submitted Online Form today - have I applied to early?

Post by JulianaCG » Wed Jan 02, 2019 4:58 pm

Hi,

I sent an email to this: FrontEndServicesTeam@homeoffice.gov.uk

Make sure you indicate your timeline so they can advise you.

sakthimurugan85
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Re: Submitted Online Form today - have I applied to early?

Post by sakthimurugan85 » Thu Jan 03, 2019 4:51 pm

Hi All,

I just got my ILR approved :-)

Long story short.

Submitted online: 5th December 2018
ILR Maturity date: 16th December 2018
Booked first appointment: 20th December 2018 but then cancelled the appointment thinking we submitted online early and asked for refund, then realised there is no way to get refund for online application.

Booked second appointment: 24th December 2018 and submitted biometric in Croydon(24hr Super Priority).

On 27th December, 2018, Case worker contacted for additional document from previous employer mentioning Employment period and absences. Sent this reference document on 28th December, 2018.

Got the decision as granted on 3rd January 2019 :-)

Good luck to everyone and thanks for all your help.

Sakthi

oldmankensey
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Re: Submitted Online Form today - have I applied to early?

Post by oldmankensey » Thu Jan 03, 2019 6:22 pm

My wife just got her ILR acceptance email - nearly two months of worry is finally over.

general-uk-immigration-forum/ukvcas-sup ... l#p1723896

rahuldwh2000
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Re: Submitted Online Form today - have I applied to early?

Post by rahuldwh2000 » Thu Jan 03, 2019 6:44 pm

Hi Sakthi

Many congratulations for getting the ILR.

I have a question:

Did you fill up online set(O) form?

If yes, was there a question regarding countries lived in/visited before coming to UK?

If yes, did you live in or visit any country other birth country? If yes, did you make entry for that?

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CR001
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Re: Submitted Online Form today - have I applied to early?

Post by CR001 » Thu Jan 03, 2019 6:53 pm

rahuldwh2000 wrote:
Thu Jan 03, 2019 6:44 pm
Hi Sakthi

Many congratulations for getting the ILR.

I have a question:

Did you fill up online set(O) form?

If yes, was there a question regarding countries lived in/visited before coming to UK?

If yes, did you live in or visit any country other birth country? If yes, did you make entry for that?
Please can you desist from tagging your repetitive question onto every topic you find. Continue in your own topic please where you have been receiving advice.

See point 12 in the link below.

announcements/read-me-getting-started-t ... 24804.html

Note also that the OP of this topic you are asking the question to applied on SET M and not on SET O as clearly stated in the thread more than once.
Char (CR001 not Casa)
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Re: Submitted Online Form today - have I applied to early?

Post by asemberry » Thu Jan 17, 2019 10:24 pm

zhzaidi14 wrote:
Tue Nov 13, 2018 12:12 pm
I suggest you apply for refund and then re submit the application when you are eligible within 28 days. Similar situation happen to me with IHS payment and I have received refund in 3 working days. Also try to pay through credit card as give you more security for refund through card company in case of any problem with HO.
Hi please could you specify how can you proceed with the refund? I have the same situation now and very frustrating, as I applied ONLINE on 9.12.2018, but 5 years ends 14.02.2019, which makes me eligible to apply from 18.01.2019, but I didn't know when applied as followed the old rules, and now don't know what to do. Go there and try, but maybe they refused based on my early application, or it will be ok. Therefore, I'm looking for option when I could cancel and refund, and apply again from 18.01.2019. Thank you very much in advance! Asem

jessmlp
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Re: Submitted Online Form today - have I applied to early?

Post by jessmlp » Thu Jan 24, 2019 2:57 pm

We are pretty much in the same situation and have just paid again to reapply in the hopes that we can obtain a refund later down the line. Will let you know how/when/if we manage to do so!

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CR001
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Re: Submitted Online Form today - have I applied to early?

Post by CR001 » Thu Jan 24, 2019 3:01 pm

jessmlp wrote:
Thu Jan 24, 2019 2:57 pm
We are pretty much in the same situation and have just paid again to reapply in the hopes that we can obtain a refund later down the line. Will let you know how/when/if we manage to do so!
You should have scheduled your appointment when you qualified and let the application process run as the rules can be somewhat flexible in discretion on when the caseworkers can use specific dates for Set M. The original poster of this topic received their ILR without any issues even though they applied too early.

Another user also posted that HO had written to them and would hold the application until the date they qualified for ILR.
Char (CR001 not Casa)
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Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

jessmlp
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Re: Submitted Online Form today - have I applied to early?

Post by jessmlp » Thu Jan 24, 2019 3:26 pm

Yes, thank you for your input - every situation is different and we did consider this but we had to travel last weekend and didn't want to risk going to a priority appointment and not getting an answer before we travelled (based on other users' experiences of delayed decisions using super priority service) as that would lead to automatic withdrawal of the application if it was already "under consideration"/if biometric had already been submitted. We decided against bringing forward the appointment as there was too much risk of not getting a decision in time for our trip. My partner's visa does not expire until February 2020 so there is no issue with travelling.

In the end we withdrew the application using the online form, and also wrote a letter to UKVI explaining the reason for the withdrawal. While the online application form states that no refund will be given, we found caseworker guidance (https://www.gov.uk/government/publicati ... es#history) that states explicitly that a refund must be given if biometric data has not yet been submitted - so we are hoping and praying that we are able to get a refund. My partner applied again and was able to add the weekend abroad to his new online application which was fully within the 28 days prior to completion of his qualifying period.

We had no communication from HO aside from Sopra Steria confusing and conflicting advice which changed every day depending on the call handler, and absolutely nothing in regards to our specific application as we couldn't identify an email address or phone number that would allow us to do this. We weren't able to find the FrontEndServices email address posted by Juliana anywhere online, and I've only just seen it now as I didn't receive a notification when her reply was posted unfortunately.

Anyway, fingers crossed we get a positive ILR decision and are successful in getting a refund!

jessmlp
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Re: Submitted Online Form today - have I applied to early?

Post by jessmlp » Fri Jan 25, 2019 10:35 am

Email received within 9 hours of super priority appointment, indefinite leave to remain granted, refund of fee queried (as paid twice) and apparently refund is being processed!

As we had to send in two applications (first being too early online application and lacking a trip abroad), the process we followed was:
- withdraw application via online form (despite this form flagging that no refund would be given)
- write letter requesting withdrawal to UKVI PO Box in Sheffield (to cover all bases)
- write cover letter explaining that fee had been paid twice and submitted with new application

Success!

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