**** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

VikasMandal wrote: ↑

Wed Jul 08, 2020 11:15 am

nav18scse wrote: ↑

Wed Jul 08, 2020 11:09 am

VikasMandal wrote: ↑

Wed Jul 08, 2020 11:04 am

nav18scse wrote: ↑

Wed Jul 08, 2020 10:59 am

Hi VikasMandal,
I also received the same mail even though I have account created on the same day when I submitted my applications. Checked again I can see all my uploaded documents are in UKVCAS.

Did you call them and received any update?

Please update me.

Thanks.

Yes, I tried calling UKVI but couldn’t get through.
Called UKVCAS and forwarded the same email to them, they mentioned that they will look into it and get back to me.
Last option would be to reply over the same email but will wait for couple of days for UKVCAS to get back.

Thanks for your quick reply.

Could you please share me the email Ids you have replied?

Thanks.

I haven’t replied to UKVI yet (if you reply on the same email you got from UKVI), i just communicated the same UKVCAS that i got such email from UKVI

Hi VikashMandal,

I managed to talk to UKVCAS after 45 mins waiting time. I have told them about the mail. He said if you have account already then ignore that mail.

Thanks.

Hi everyone:
I submitted my application last week and was asked to submit document via email, just curious if the email contained the name of the caseworker, does it mean they are now reviewing your applications?

tbp wrote: ↑

Wed Jul 08, 2020 3:07 pm

I am new here as a registered member. But I have been following it for years. And I have been following this topic since the beginning. I am not mixing anything up. It is not like I am stupid or something. It just feels like you are refusing to understand and that is OK. I am not here to argue. I shared my thoughts and that's all. There is injustice when it comes to the order of things and that will be addressed and challenged which is normal.

Just to clarify, not everybody is getting the same e-mail. None of the applicants for ECAA visas for example, did not get such e-mail. So I would recommend you to not to assume everybody gets the same e-mail for documents from UKVI. The department that assesses Turkish Businessperson applications is a separate team and called ECAA Team.

Plus UKVI confirmed that until a photo is submitted or new biometric is submitted, they won't have access to the documents. (unless of course they have requested documents by e-mail before)

Thanks for sharing your thoughts though. I will share more information when I hear anything new.

I think only a person who is going this process can fully understand this so let me explain the unfair bit with example :-

Applicant A - Pays fees and registers on on 29th March but is waiting for progress due to the new Bio-metric reuse policy which is not functional.

Applicant B - Pays fees and registers on 29th May but is able to book appointment as UKVI doesn't have the bio-metrics available.

In the above scenario Applicant A will definitely say its unfair.
Hence the point is , if the image upload facility is not functional then they should have let people who registered first to book the bio-metrics the normal way or make it clear how this new policy will reduce the processing time.

nav18scse wrote: ↑

Wed Jul 08, 2020 3:42 pm

VikasMandal wrote: ↑

Wed Jul 08, 2020 11:15 am

nav18scse wrote: ↑

Wed Jul 08, 2020 11:09 am

VikasMandal wrote: ↑

Wed Jul 08, 2020 11:04 am

Yes, I tried calling UKVI but couldn’t get through.
Called UKVCAS and forwarded the same email to them, they mentioned that they will look into it and get back to me.
Last option would be to reply over the same email but will wait for couple of days for UKVCAS to get back.

Thanks for your quick reply.

Could you please share me the email Ids you have replied?

Thanks.

I haven’t replied to UKVI yet (if you reply on the same email you got from UKVI), i just communicated the same UKVCAS that i got such email from UKVI

Hi VikashMandal,

I managed to talk to UKVCAS after 45 mins waiting time. I have told them about the mail. He said if you have account already then ignore that mail.

Thanks.

Even I got the same response from UKVCAS, just came here to inform you and saw your post, thanks for communicating.
BTW, You waited 45 mins on call with UKVCAS, calling charges are too much on UKVCAS number

I saw someone who submitted the application on 6 April already received the approval email. It's just confusing how this 'reuse biometric' works...

usernameswan wrote: ↑

Wed Jul 08, 2020 5:21 pm

I saw someone who submitted the application on 6 April already received the approval email. It's just confusing how this 'reuse biometric' works...

Do you mean email to reuse biometrics or actual approval on their application? Thanks

cy60pangmail wrote: ↑

Wed Jul 08, 2020 3:44 pm

Hi everyone:
I submitted my application last week and was asked to submit document via email, just curious if the email contained the name of the caseworker, does it mean they are now reviewing your applications?

which route are you on please? it was fast for them to contact you. I applied few weeks ago but received zero communication

Gbvs2020 wrote: ↑

Wed Jul 08, 2020 5:29 pm

usernameswan wrote: ↑

Wed Jul 08, 2020 5:21 pm

I saw someone who submitted the application on 6 April already received the approval email. It's just confusing how this 'reuse biometric' works...

Do you mean email to reuse biometrics or actual approval on their application? Thanks

approval on application.

https://www.immigrationboards.com/indef ... -1100.html

Quick one, I applied for ILR 22.05.20 via partner route, uploaded all my documents on the same day and have recently received the email about biometrics reuse. However, I haven’t heard from them at any point requesting documents via email, should I be worried about this?

Hi all - is there anyone here who has made an application for a Tier 2 General visa in June received any email for biometric reuse or appointments ? I applied mid June and waiting still

ap1410 wrote: ↑

Wed Jul 08, 2020 6:25 pm

Hi all - is there anyone here who has made an application for a Tier 2 General visa in June received any email for biometric reuse or appointments ? I applied mid June and waiting still

Did you receive any email to upload docunments

usernameswan wrote: ↑

Wed Jul 08, 2020 5:54 pm

Gbvs2020 wrote: ↑

Wed Jul 08, 2020 5:29 pm

usernameswan wrote: ↑

Wed Jul 08, 2020 5:21 pm

I saw someone who submitted the application on 6 April already received the approval email. It's just confusing how this 'reuse biometric' works...

Do you mean email to reuse biometrics or actual approval on their application? Thanks

approval on application.

https://www.immigrationboards.com/indef ... -1100.html

The person physically submitted the biometrics and was approved the next day. This has been reported by many members previously also.

Priority visa processing service is a VISA SERVICE offered by UKVI. You choose this during application submission and right before the payment stage.

This is NOT related to the appointment booking services offered by UKVCAS or their operations.

Priority visa processing services are NOT offered by UKVI for now, possibly due to a large existing backlog of applications. You should continue with your application using the Standard service for now.

Priority service many NOT resume anytime soon, so do NOT wait and apply if your visa is expiring

When you apply using the standard service, NO upgrade option is available to change your application to priority later

If you already applied and you're looking to book your appointment with UKVCAS, here is the latest update from UKVCAS:

Now open to customers who applied before 31 May 2020

We are now opening up the booking system to UKVCAS registered customers whose application we received between 1 May and 31 May 2020. We are continuing to work from the earliest to the most recent registrations as we think this is the fairest and best approach to take.

If you are one of these customers, you will receive an email from us before 9 July 2020 asking you to book an appointment. The email will have full instructions about the next steps.

Accelerating the application process

UKVI is changing the way it processes applications in response to COVID-19. This new way of working involves reusing biometrics (fingerprints) that have been recorded in a previous application as part of the process to verify your identity. This will mean that certain customers will not need to attend a Service Point. UKVI are currently working to identify those customers that are eligible to use this new approach.

If you are likely to be eligible for this new process, UKVI has asked us not to invite you for an appointment. If you are one of these cases we will let you know by email – look out for the subject line ‘COVID-19: Update as a result of new UKVI Policy’.

We are continuing to invite customers by email that will definitely need to book an appointment at a Service Point.

https://www.ukvcas.co.uk/flash-message- ... geId=74833

Why Zimba kept posting this yellowish/colourful same post each time applicant are talking about serious matters related to their pending application and UKVI/ UKVCAS?

Can zimba say something else instead of repeatedly posting the same colourful msg again and again?

Freetownean2 wrote: ↑

Wed Jul 08, 2020 7:31 pm

Why Zimba kept posting this yellowish/colourful same post each time applicant are talking about serious matters related to their pending application and UKVI/ UKVCAS?

Can zimba say something else instead of repeatedly posting the same colourful msg again and again?

This has never been a problem for me. The msg is super powerful and I went automatic blind every time seeing it. Maybe take your sunglass off when reading it?

dsharma7 wrote: ↑

Wed Jul 08, 2020 3:49 pm

tbp wrote: ↑

Wed Jul 08, 2020 3:07 pm

I am new here as a registered member. But I have been following it for years. And I have been following this topic since the beginning. I am not mixing anything up. It is not like I am stupid or something. It just feels like you are refusing to understand and that is OK. I am not here to argue. I shared my thoughts and that's all. There is injustice when it comes to the order of things and that will be addressed and challenged which is normal.

Just to clarify, not everybody is getting the same e-mail. None of the applicants for ECAA visas for example, did not get such e-mail. So I would recommend you to not to assume everybody gets the same e-mail for documents from UKVI. The department that assesses Turkish Businessperson applications is a separate team and called ECAA Team.

Plus UKVI confirmed that until a photo is submitted or new biometric is submitted, they won't have access to the documents. (unless of course they have requested documents by e-mail before)

Thanks for sharing your thoughts though. I will share more information when I hear anything new.

I think only a person who is going this process can fully understand this so let me explain the unfair bit with example :-

Applicant A - Pays fees and registers on on 29th March but is waiting for progress due to the new Bio-metric reuse policy which is not functional.

Applicant B - Pays fees and registers on 29th May but is able to book appointment as UKVI doesn't have the bio-metrics available.

In the above scenario Applicant A will definitely say its unfair.
Hence the point is , if the image upload facility is not functional then they should have let people who registered first to book the bio-metrics the normal way or make it clear how this new policy will reduce the processing time.

My thoughts exactly!

I applied (SET-LR) in early May and received the re-use of biometrics email on 4th July. My wife applied (FLR-M) on 22nd May and she got an email invitation yesterday to book appointment. Surprisingly, she didn't get an email regarding the re-use of biometric (Even though our last biometrics were collected at the same time and place). When she logged into the UKVCAS website to book her appointment, she was given the option to book her appointment from the very next day i.e. From 08.07.2020 to 07.08.2020

This shows applicants who registered between 1st - 31st May and were sent email to book their appointment can easily jump in front of the queue as their biometrics (Fingerprints + Photographs) will be collected before applicants those received re-use of biometric emails. This contradicts to the claim made by UKVCAS - "We are continuing to work from the earliest to the most recent registrations as we think this is the fairest and best approach to take."

Also this is not a UKVI vs UKVCAS argument and who is to be blamed. Collectively, their approach seems to be a little unfair for applicants like us who registered before other applicants and are still kept in the dark regarding the collection of photographs in order to complete the biometric process Vs applicant that were given the option to book the appointment in the centres.

I hope they've noticed this glitch, so that they can come up with a sensible solution for all.

Hello All,

I would like to share my experience on this. Below is my current details

Visa: Set (O)
Priority: Standard
Current Visa: Tier 2 General.
Visa expiry: 04 June 2020
Number of people : 2 Adults and 1 minor.
Last used Bio-metrics: 04 June 2017

Application submission date: 26 May 2020
Email from UKVI (WandSContigency) : 04 June 2020
Email replied to UKVI (WandSContigency) : 04 June 2020
Email from UKVI (WandSContigency): 10 June 2020 (Check below for details)
Email from UKVCAS: 4 July 2020
Email Resent to UKVI (WandSContigency): 01 July 2020
Email Re-received from UKVI (WandSContigency): 06 July 2020


I submitted my application on 26th of May and I received an email from UKVI requesting to provide other details for myself, wife and son. Since my wife didn't had her LITUK test booked, i responded back saying how long does that offer stands as I was still waiting for my wife's LITUK.

I didn't get a response, but an automated email (below) so my assumption is, the email was sent to selected people and whoever had the documents ready, I guess UKVI wanted to process them as it didn't want to rely until UKVCAS re-open their centres.

Dear Customer,

Thank you for your application for permission to stay in the UK.

We apologise for the inconvenience, but, due to the worldwide response to COVID-19, UKVI services are limited and we are not able to meet our usual service standards.

Although we would normally decide your application 6 months from the date it was submitted, unfortunately this may not be possible in your case.

I got an email from UKVCAS about the re-use of bio-metrics.

One thing I noticed in the initial email sent by UKVI was, the attach files option was now missing so I assume that they had an auto-generated ticket and once when a rep. decided that I didn't had the documents back then, the ticket was closed so there was no attach files option now on the email. I replied back to the initial email by UKVI saying I don't have the Attach files option and how can I send this information, the team responded back requesting for the documents which I have submitted.

I have requested for clarity sake, do I still have to upload the documents to UKVCAS (which doesn't makes sense).

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

Violetsareblue wrote: ↑

Wed Jul 08, 2020 11:22 pm

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

Did you mean you got decision on your application without biometric???

Violetsareblue wrote: ↑

Wed Jul 08, 2020 11:22 pm

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

When did you apply? And under which category ?

AnILRApplicant wrote: ↑

Thu Jul 09, 2020 12:35 am

Violetsareblue wrote: ↑

Wed Jul 08, 2020 11:22 pm

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

When did you apply? And under which category ?

When did you apply ?

Paul99 wrote: ↑

Thu Jul 09, 2020 8:08 am

AnILRApplicant wrote: ↑

Thu Jul 09, 2020 12:35 am

Violetsareblue wrote: ↑

Wed Jul 08, 2020 11:22 pm

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

When did you apply? And under which category ?

When did you apply ?

The user has a complicated case as they have applied for asylum.

https://www.immigrationboards.com/gener ... l#p1908340

Violetsareblue wrote: ↑

Wed Jul 08, 2020 11:22 pm

Hello there, has anyone been able to get through to this UKVCAS number - 0844 8920232 - as I haven’t, the call keep failing for the past two weeks now.
I see that some people on this forum are able to get through so could you kindly post the number you call pls.
I have a decision letter already and a brp enrolment letter asking to book an appointment to get a new brp to prove my new status. Any help will be appreciated.
Thanks

Can you please continue your questions in the asylum topic where you have been posting. This biomterics thread is in the indefinite leave to remain sub forum and you will only create confusion.

I received a very unsatisfactory response to the email I sent to ECAA team regarding my Turkish Businessperson ILR application and it appears that the departments are not really cooperating. Although I am already identified for biometrics re-use, I am still told to watch out for appointments.

"Thank you for your enquiry.

If you had not made an appointment before UKVCAS services were suspended on 27 March, you cannot currently book an appointment at a UKVCAS service point as appointments are only being released initially to those whose earlier appointments were cancelled. However, you must still create a UKVCAS account once you complete your online application; this will allow us to contact you when new appointments become available."

Furthermore regarding biometric reuse:

"With regards to the reuse of previous biometrics data, this has not come into effect. If this come into effect, applicants will be informed of the process and what to do. In the meantime, please continue to watch out for an appointment.

Sorry for the delay and thank you for your patience."

tbp wrote: ↑

Thu Jul 09, 2020 8:49 am

I received a very unsatisfactory response to the email I sent to ECAA team regarding my Turkish Businessperson ILR application and it appears that the departments are not really cooperating. Although I am already identified for biometrics re-use, I am still told to watch out for appointments.

"Thank you for your enquiry.

If you had not made an appointment before UKVCAS services were suspended on 27 March, you cannot currently book an appointment at a UKVCAS service point as appointments are only being released initially to those whose earlier appointments were cancelled. However, you must still create a UKVCAS account once you complete your online application; this will allow us to contact you when new appointments become available."

Furthermore regarding biometric reuse:

"With regards to the reuse of previous biometrics data, this has not come into effect. If this come into effect, applicants will be informed of the process and what to do. In the meantime, please continue to watch out for an appointment.

Sorry for the delay and thank you for your patience."

Does that mean even if someone gets an email for reuse of biometrics they will have to either wait for the new system to be in place to send/upload a photo or wait for an appointment booking email, whichever is earliest?