JeffWebb wrote: ↑Fri Feb 19, 2021 6:41 pm
srd1982 wrote: ↑Fri Feb 19, 2021 6:10 pm
Has anyone here that applied for ILR Set (M) in early September used the IDV app for uploading documents and biometrics had a successful outcome?
I ask because I applied on 5/09/2020 and received email on 17/09/2020 to use the IDV app, which I immediately did. I'm now 14 days off the 6 month mark and still have not heard anything.
I escalated to my MP prior to Christmas, and today he has forwarded me an email only received today (2 months later) from Home Office saying that I've never submitted my biometrics and need to attend an appointment. I'm furious if this is the case, as there has been no contact.
The UKVCAS website still says that you cannot book appointments if you've already submitted via the apps - so I'm now completely unclear about what is going on. Has everyone that received their ILR in September only completed in-person biometrics?.... Or is there any successful applicants here that have only used the IDV App?
Thanks all in advance
I've just posted an update on the ILR timeline thread, I finally got my decision approval letter late yesterday, 6 months and 3 weeks later. I want to share what happened in case anyone else finds it helpful.
You'll see my post above I submitted via IDV App and never had an appointment.
I've been at my wit's end getting no information from the UKV&I call centre, everyone refused to even take my application number and even look at my file, even after the 6 month SLA passed.
When my MP escalated before Christmas a case worker told my MP that my biometrics hadn't been submitted and I should make an appointment. I made repeated phone calls to UKV&I and VCAS and all told me I can not have an appointment because I used the app. The case worker would only liaise with my MP, and wouldn't respond to any of my direct emails.
On Saturday 20th March I had had enough, and found an email address for Abi Tierney (Director General of Home Office) and copied in the MP email addresses for Boris Johnson and Priti Patel. I wrote a very long complaint about the process and said there had been no compassion. They continue to over-use blame on Covid for the delays, and yet they now have the capacity to open same-day service and turn around business visas in 5 or 6 days - so why can't they sort out their 6 month old backlogs. I said no private sector company would get away with charging £2,400 and then provide no level of customer service.
Because of this escalation, on Tuesday 23rd March I had an email from the UKVI Secretariat's office apologising that they found a technical error in the biometrics and have fixed the problem, and then I had my approval email sent to me 5 hours later.
It's been such a terrible process, and now I'm about to embark on the Citizenship process (married to British Citizen, so can immediately start Citizenship process).... here we go again... wish me luck!!
