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**** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Only for queries regarding Indefinite Leave to Remain (ILR). Please use the EU Settlement Scheme forum for queries about settled status under Appendix EU

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zeeshi1122
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Posts: 133
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by zeeshi1122 » Mon Mar 29, 2021 7:13 pm

rmz27 wrote:
Mon Mar 29, 2021 3:10 am
Ive sent my wifes ILR Set M application online yesterday 28/03/2021 and when im trying to search for UKVCAS appointments there are no slots available close to my area!

The UKVI application states that biometric must be done by 28/05/2021 if we still cant get an appointment by this date would will happen?

Try at midnight as all appointments releases 12 in the night.

zeeshi1122
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Posts: 133
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by zeeshi1122 » Mon Mar 29, 2021 7:16 pm

CULLINAN wrote:
Sat Mar 27, 2021 12:58 am
Note: Clocks change on Sunday 28 March. UK will follow BST. However UKVCAS/UKVI follows GMT (at least in my experience).

For example if someone will apply on 00:01 BST 30th March, the payment reference will show 23:01 GMT 29th March.

Date of application is important so be careful with that.

Apply 00:01 GMT if you want to apply on that particular date not BST.

Also, booking slots will be released 12AM GMT or 1AM BST. Manage accordingly.

Clock goes forward at 1am, so at 1am clock goes forward to 2am so that it won't effect the date.

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CULLINAN
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Mon Mar 29, 2021 8:12 pm

zeeshi1122 wrote:
Mon Mar 29, 2021 7:16 pm
CULLINAN wrote:
Sat Mar 27, 2021 12:58 am
Note: Clocks change on Sunday 28 March. UK will follow BST. However UKVCAS/UKVI follows GMT (at least in my experience).

For example if someone will apply on 00:01 BST 30th March, the payment reference will show 23:01 GMT 29th March.

Date of application is important so be careful with that.

Apply 00:01 GMT if you want to apply on that particular date not BST.

Also, booking slots will be released 12AM GMT or 1AM BST. Manage accordingly.

Clock goes forward at 1am, so at 1am clock goes forward to 2am so that it won't effect the date.
Probably you did not read properly what I meant.
Personal opinion only, not to be mistaken for legal advice. Please DO NOT PM me for immigration advice. Love for All, Hatred for None.

zeeshi1122
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Posts: 133
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by zeeshi1122 » Mon Mar 29, 2021 8:15 pm

CULLINAN wrote:
Mon Mar 29, 2021 8:12 pm
zeeshi1122 wrote:
Mon Mar 29, 2021 7:16 pm
CULLINAN wrote:
Sat Mar 27, 2021 12:58 am
Note: Clocks change on Sunday 28 March. UK will follow BST. However UKVCAS/UKVI follows GMT (at least in my experience).

For example if someone will apply on 00:01 BST 30th March, the payment reference will show 23:01 GMT 29th March.

Date of application is important so be careful with that.

Apply 00:01 GMT if you want to apply on that particular date not BST.

Also, booking slots will be released 12AM GMT or 1AM BST. Manage accordingly.

Clock goes forward at 1am, so at 1am clock goes forward to 2am so that it won't effect the date.
Probably you did not read properly what I meant.

Yes my bad.. I tried to delete my post but unable to do that.
Apologies..!!

aka007
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by aka007 » Mon Mar 29, 2021 10:05 pm

srd1982 wrote:
Wed Mar 24, 2021 8:40 am
srd1982 wrote:
Fri Feb 19, 2021 6:55 pm
JeffWebb wrote:
Fri Feb 19, 2021 6:41 pm
srd1982 wrote:
Fri Feb 19, 2021 6:10 pm
Has anyone here that applied for ILR Set (M) in early September used the IDV app for uploading documents and biometrics had a successful outcome?
I ask because I applied on 5/09/2020 and received email on 17/09/2020 to use the IDV app, which I immediately did. I'm now 14 days off the 6 month mark and still have not heard anything.
I escalated to my MP prior to Christmas, and today he has forwarded me an email only received today (2 months later) from Home Office saying that I've never submitted my biometrics and need to attend an appointment. I'm furious if this is the case, as there has been no contact.
The UKVCAS website still says that you cannot book appointments if you've already submitted via the apps - so I'm now completely unclear about what is going on. Has everyone that received their ILR in September only completed in-person biometrics?.... Or is there any successful applicants here that have only used the IDV App?
Thanks all in advance
I've just posted an update on the ILR timeline thread, I finally got my decision approval letter late yesterday, 6 months and 3 weeks later. I want to share what happened in case anyone else finds it helpful.

You'll see my post above I submitted via IDV App and never had an appointment.
I've been at my wit's end getting no information from the UKV&I call centre, everyone refused to even take my application number and even look at my file, even after the 6 month SLA passed.

When my MP escalated before Christmas a case worker told my MP that my biometrics hadn't been submitted and I should make an appointment. I made repeated phone calls to UKV&I and VCAS and all told me I can not have an appointment because I used the app. The case worker would only liaise with my MP, and wouldn't respond to any of my direct emails.

On Saturday 20th March I had had enough, and found an email address for Abi Tierney (Director General of Home Office) and copied in the MP email addresses for Boris Johnson and Priti Patel. I wrote a very long complaint about the process and said there had been no compassion. They continue to over-use blame on Covid for the delays, and yet they now have the capacity to open same-day service and turn around business visas in 5 or 6 days - so why can't they sort out their 6 month old backlogs. I said no private sector company would get away with charging £2,400 and then provide no level of customer service.

Because of this escalation, on Tuesday 23rd March I had an email from the UKVI Secretariat's office apologising that they found a technical error in the biometrics and have fixed the problem, and then I had my approval email sent to me 5 hours later.

It's been such a terrible process, and now I'm about to embark on the Citizenship process (married to British Citizen, so can immediately start Citizenship process).... here we go again... wish me luck!!
I feel for you mate! This is a pathetic experience specially for spouses of British citizens. People with such straightforward cases where both spouses are working and meet the eligibility criteria are being denied a fair service. What is the justification for prioritising other settlement applications? They should process cases in order. ILR SET(M) used to be processed in a day with the previous Super priority service and now it's being mismanaged. Clearly this is due to additional case load being taken up in prioritising SET(O) and other visa categories. This affects honest and hardworking folks. After the 5 year visa validity expires, sometimes companies are not ready to accept proof of application for continuation of employment. SET(M) applicants are still paying a fortune but getting an appalling service in return compared to other settlement applicants. I have submitted my application on 9th March and got a biometric appointment after a month. For SET(O) I can see on this forum that people a getting earlier appointment slots as well.

Can folks here please raise FOI requests? (Freedom of Information) The Home Office ought to be answerable for these blunders and crappy service. Only then they will come under pressure and respond.

Ameline
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Ameline » Tue Mar 30, 2021 8:28 am

I agree mate. We have to keep complaining and making our voice heard. I have got my approval on 18/02/21, almost after 6 months since I applied for SET(M) on 04/09/20. I have been through very difficult time.

Although now the stress is over for me and I have already made naturalisation application on 23/02/21 but I am up to complain for the process to be changed and still waiting for responses for the complaints I have made and ready to be part of any other complaints.
aka007 wrote:
Mon Mar 29, 2021 10:05 pm
srd1982 wrote:
Wed Mar 24, 2021 8:40 am
srd1982 wrote:
Fri Feb 19, 2021 6:55 pm
JeffWebb wrote:
Fri Feb 19, 2021 6:41 pm


I've just posted an update on the ILR timeline thread, I finally got my decision approval letter late yesterday, 6 months and 3 weeks later. I want to share what happened in case anyone else finds it helpful.

You'll see my post above I submitted via IDV App and never had an appointment.
I've been at my wit's end getting no information from the UKV&I call centre, everyone refused to even take my application number and even look at my file, even after the 6 month SLA passed.

When my MP escalated before Christmas a case worker told my MP that my biometrics hadn't been submitted and I should make an appointment. I made repeated phone calls to UKV&I and VCAS and all told me I can not have an appointment because I used the app. The case worker would only liaise with my MP, and wouldn't respond to any of my direct emails.

On Saturday 20th March I had had enough, and found an email address for Abi Tierney (Director General of Home Office) and copied in the MP email addresses for Boris Johnson and Priti Patel. I wrote a very long complaint about the process and said there had been no compassion. They continue to over-use blame on Covid for the delays, and yet they now have the capacity to open same-day service and turn around business visas in 5 or 6 days - so why can't they sort out their 6 month old backlogs. I said no private sector company would get away with charging £2,400 and then provide no level of customer service.

Because of this escalation, on Tuesday 23rd March I had an email from the UKVI Secretariat's office apologising that they found a technical error in the biometrics and have fixed the problem, and then I had my approval email sent to me 5 hours later.

It's been such a terrible process, and now I'm about to embark on the Citizenship process (married to British Citizen, so can immediately start Citizenship process).... here we go again... wish me luck!!
I feel for you mate! This is a pathetic experience specially for spouses of British citizens. People with such straightforward cases where both spouses are working and meet the eligibility criteria are being denied a fair service. What is the justification for prioritising other settlement applications? They should process cases in order. ILR SET(M) used to be processed in a day with the previous Super priority service and now it's being mismanaged. Clearly this is due to additional case load being taken up in prioritising SET(O) and other visa categories. This affects honest and hardworking folks. After the 5 year visa validity expires, sometimes companies are not ready to accept proof of application for continuation of employment. SET(M) applicants are still paying a fortune but getting an appalling service in return compared to other settlement applicants. I have submitted my application on 9th March and got a biometric appointment after a month. For SET(O) I can see on this forum that people a getting earlier appointment slots as well.

Can folks here please raise FOI requests? (Freedom of Information) The Home Office ought to be answerable for these blunders and crappy service. Only then they will come under pressure and respond.

venkatRK
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by venkatRK » Tue Mar 30, 2021 10:29 pm

Good News !!!!

Opened Priority / Super Priority Services for most of the VISA Categories including ILR Long Residence

https://www.gov.uk/faster-decision-visa ... ide-the-uk

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CULLINAN
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Tue Mar 30, 2021 10:32 pm

venkatRK wrote:
Tue Mar 30, 2021 10:29 pm
Good News !!!!

Opened Priority / Super Priority Services for most of the VISA Categories including ILR Long Residence

https://www.gov.uk/faster-decision-visa ... ide-the-uk
Great news for SET(M) too!!
Personal opinion only, not to be mistaken for legal advice. Please DO NOT PM me for immigration advice. Love for All, Hatred for None.

zeeshi1122
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Posts: 133
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by zeeshi1122 » Wed Mar 31, 2021 10:03 am

CULLINAN wrote:
Tue Mar 30, 2021 10:32 pm
venkatRK wrote:
Tue Mar 30, 2021 10:29 pm
Good News !!!!

Opened Priority / Super Priority Services for most of the VISA Categories including ILR Long Residence

https://www.gov.uk/faster-decision-visa ... ide-the-uk
Great news for SET(M) too!!

There are still a backlog of Set M and set LR applications so why did they open the priority service? Just curious..

ahmedash
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by ahmedash » Wed Mar 31, 2021 11:47 am

Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.

User avatar
CR001
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CR001 » Wed Mar 31, 2021 11:49 am

ahmedash wrote:
Wed Mar 31, 2021 11:47 am
Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.
No, you cannot change to super priority after you have applied.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

ahmedash
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by ahmedash » Wed Mar 31, 2021 12:01 pm

CR001 wrote:
Wed Mar 31, 2021 11:49 am
ahmedash wrote:
Wed Mar 31, 2021 11:47 am
Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.
No, you cannot change to super priority after you have applied.
Thank you for your reply.
I know normally you cannot, but is it is possible in current Covid circumstances because I did not got an option when applied for visa and now the service is available.

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CR001
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CR001 » Wed Mar 31, 2021 12:06 pm

ahmedash wrote:
Wed Mar 31, 2021 12:01 pm
CR001 wrote:
Wed Mar 31, 2021 11:49 am
ahmedash wrote:
Wed Mar 31, 2021 11:47 am
Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.
No, you cannot change to super priority after you have applied.
Thank you for your reply.
I know normally you cannot, but is it is possible in current Covid circumstances because I did not got an option when applied for visa and now the service is available.
No, it is still not possible to upgrade to super priority.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

Aksrava
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Aksrava » Wed Mar 31, 2021 12:19 pm

I just had a look on my LR form and there’s still not an option to add super priority service it’s only letting me select standard service?

babane101
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by babane101 » Wed Mar 31, 2021 12:28 pm

CR001 wrote:
Wed Mar 31, 2021 12:06 pm
ahmedash wrote:
Wed Mar 31, 2021 12:01 pm
CR001 wrote:
Wed Mar 31, 2021 11:49 am
ahmedash wrote:
Wed Mar 31, 2021 11:47 am
Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.
No, you cannot change to super priority after you have applied.
Thank you for your reply.
I know normally you cannot, but is it is possible in current Covid circumstances because I did not got an option when applied for visa and now the service is available.
No, it is still not possible to upgrade to super priority.
Hi CRO001, can you cancel the standard application and reapply for the Super priority, but then it seems the super-priority is only available intermittently.

Barmaleich
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Barmaleich » Wed Mar 31, 2021 12:35 pm

CR001 wrote:
Wed Mar 31, 2021 12:06 pm
ahmedash wrote:
Wed Mar 31, 2021 12:01 pm
CR001 wrote:
Wed Mar 31, 2021 11:49 am
ahmedash wrote:
Wed Mar 31, 2021 11:47 am
Hi,
If we applied using standard service when Super Priority Service was not available, can we now change the standard service to super priority service as it is available now for Set (M) ILR?

Applied for SET (M)
I have applied on 4th Feb
Biometric on 3rd April
Want to pay extra for super priority service and get decision within a day

Please let me know if possible and how.

Many thanks.
No, you cannot change to super priority after you have applied.
Thank you for your reply.
I know normally you cannot, but is it is possible in current Covid circumstances because I did not got an option when applied for visa and now the service is available.
No, it is still not possible to upgrade to super priority.
Hey CR001, are you sure about this? AFAIU you cannot upgrade to priority, however, the gov.uk website says "you can cancel your application online and your fee will be refunded if you have not yet given your fingerprints and photo". Also, I called them before submitting my application and they confirmed that I could cancel it, get refunded & apply again using the priority service. Trying to reach them now, will post an update once I have more info. (desperate to get the priority service, I haven't seen my family since 2019)

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CR001
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CR001 » Wed Mar 31, 2021 12:47 pm

Barmaleich wrote:
Wed Mar 31, 2021 12:35 pm
Hey CR001, are you sure about this? AFAIU you cannot upgrade to priority, however, the gov.uk website says "you can cancel your application online and your fee will be refunded if you have not yet given your fingerprints and photo". Also, I called them before submitting my application and they confirmed that I could cancel it, get refunded & apply again using the priority service. Trying to reach them now, will post an update once I have more info. (desperate to get the priority service, I haven't seen my family since 2019)
The user I was responding to has already attended biomterics!!
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

Aksrava
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Aksrava » Wed Mar 31, 2021 12:54 pm

Aksrava wrote:
Wed Mar 31, 2021 12:19 pm
I just had a look on my LR form and there’s still not an option to add super priority service it’s only letting me select standard service?
Has anyone managed to apply with super priority today?

User avatar
CULLINAN
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Wed Mar 31, 2021 1:06 pm

Aksrava wrote:
Wed Mar 31, 2021 12:54 pm
Aksrava wrote:
Wed Mar 31, 2021 12:19 pm
I just had a look on my LR form and there’s still not an option to add super priority service it’s only letting me select standard service?
Has anyone managed to apply with super priority today?
Maybe its not updated yet as its a recent development. Start a dummy application and check if that shows the option.
Personal opinion only, not to be mistaken for legal advice. Please DO NOT PM me for immigration advice. Love for All, Hatred for None.

Aksrava
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Aksrava » Wed Mar 31, 2021 1:07 pm

CULLINAN wrote:
Wed Mar 31, 2021 1:06 pm
Aksrava wrote:
Wed Mar 31, 2021 12:54 pm
Aksrava wrote:
Wed Mar 31, 2021 12:19 pm
I just had a look on my LR form and there’s still not an option to add super priority service it’s only letting me select standard service?
Has anyone managed to apply with super priority today?
Maybe its not updated yet. Start a dummy application and check if that shows the option.
Sorry just to clarify do you mean start a new separate dummy application?

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CULLINAN
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Wed Mar 31, 2021 1:09 pm

Aksrava wrote:
Wed Mar 31, 2021 1:07 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:06 pm
Aksrava wrote:
Wed Mar 31, 2021 12:54 pm
Aksrava wrote:
Wed Mar 31, 2021 12:19 pm
I just had a look on my LR form and there’s still not an option to add super priority service it’s only letting me select standard service?
Has anyone managed to apply with super priority today?
Maybe its not updated yet. Start a dummy application and check if that shows the option.
Sorry just to clarify do you mean start a new separate dummy application?
Start a new application, use another email ad, input imaginary details and go till the payment page. See if it shows the SP option? Takes 5-7 minutes.
Personal opinion only, not to be mistaken for legal advice. Please DO NOT PM me for immigration advice. Love for All, Hatred for None.

User avatar
CULLINAN
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Posts: 11124
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Wed Mar 31, 2021 1:30 pm

CULLINAN wrote:
Wed Mar 31, 2021 1:09 pm
Aksrava wrote:
Wed Mar 31, 2021 1:07 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:06 pm
Aksrava wrote:
Wed Mar 31, 2021 12:54 pm


Has anyone managed to apply with super priority today?
Maybe its not updated yet. Start a dummy application and check if that shows the option.
Sorry just to clarify do you mean start a new separate dummy application?
Start a new application, use another email ad, input imaginary details and go till the payment page. See if it shows the SP option? Takes 5-7 minutes.
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babane101
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by babane101 » Wed Mar 31, 2021 2:00 pm

Just had a look at withdrawing an application and it states the following:

Your declaration
I confirm the information supplied is complete, true and correct to the best of my knowledge and belief.
I understand that:
if I withdraw an application, the fee will not be refunded;( For those that haven't done biometrics will the fee be refunded)

Aksrava
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Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by Aksrava » Wed Mar 31, 2021 2:05 pm

CULLINAN wrote:
Wed Mar 31, 2021 1:30 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:09 pm
Aksrava wrote:
Wed Mar 31, 2021 1:07 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:06 pm


Maybe its not updated yet. Start a dummy application and check if that shows the option.
Sorry just to clarify do you mean start a new separate dummy application?
Start a new application, use another email ad, input imaginary details and go till the payment page. See if it shows the SP option? Takes 5-7 minutes.

So it doesn’t show up on new apps either so is it not actually available?

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CULLINAN
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Pakistan

Re: **** COVID19 and UKVCAS Appointments **** (ONLY discuss here)

Post by CULLINAN » Wed Mar 31, 2021 2:07 pm

Aksrava wrote:
Wed Mar 31, 2021 2:05 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:30 pm
CULLINAN wrote:
Wed Mar 31, 2021 1:09 pm
Aksrava wrote:
Wed Mar 31, 2021 1:07 pm


Sorry just to clarify do you mean start a new separate dummy application?
Start a new application, use another email ad, input imaginary details and go till the payment page. See if it shows the SP option? Takes 5-7 minutes.

So it doesn’t show up on new apps either so is it not actually available?
Might not be updated yet. Wait a few more days, obviously if you have current visa validity left.
Personal opinion only, not to be mistaken for legal advice. Please DO NOT PM me for immigration advice. Love for All, Hatred for None.

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