Ive got loads of questions, so hope you guys dont mind....
First you need a pay rise, there is so much stuff to go through that you dont know where you are half the time...

My boyfriend and I are south africans and we are on a working holiday visa which exp in about 5months. His company has agreed to apply for work permit but he has to do all the paperwork and get everything together. since its about £1100 for the workpermit we sort of want to do it right the 1st time. he is in the process of getting all the stuff together. I think he needs to apply for a TIER 2. Is there any info you can give me to help him? I went through the link you supply on the website but it doesnt really help much. What forms does he need and references?
I also want to apply for one. In one of the criterias they said that you have to have a HND level relavent to the post, with 3yrs experience. I have a diploma for webdesigning and microsoft office. I do use Microsoft Office all the time in my job rol now as IT Service Desk. Will that deploma count or not. (I got the diploma in Australia when i was studying there) Also is it possible to get a work permit on a customer service basis? Because im dealing with customer day in and out. i also have a UK NVQ level 2 in cus care.
Any info would be helpfull!!!

Thank you so much for all your time.