So our situation is this. We are sending for the last one month to email@example.com
to get renewal letter so we my wife can go pick up her kids which are currently in Kenya (we left them 1 year so we can settle up and they don't loose school year). Her IRP card expired in December but all visas are extended until 20th of April. We already bought tickets and everything, and everytime when we send an email to the firstname.lastname@example.org
we got copy paste answer that all visas are extended. The worst thing is that if she goes out of the Country she can't come back. There is nobody to call and she is traveling on 9th of April. So far we send over 15 emails. Some of them completly ignored. And they are still ignoring. What to do?