msry5cw2 wrote: ↑
Fri May 14, 2021 9:00 am
Hi @anthonydoh I am exactly the same but 2 months behind you started the process in jul 2019 and got and email dec 2020 asking for updated photos for my little one. absolutely nothing since hoping im just near the top of the pile when they reopen. the lack of communication and access to documents i find really stressful
Yes, their communication is severely lacking. I contacted them on the webchat back around July / August when they were open for a brief time. I was told that "the application is being processed in the order it was received". Which is clearly false because even at that point in time there were numerous applications that had gone in after my kids and been processed.
When they went back into lockdown, after I had sent them updated photos, I put my query into the passport service webchat (not the FBR webchat as that was closed). The person on the chat told me that the Cork office (where I had been told to send the photos) does not even process FBR applications. I assume that's wrong but that's the last communication I have had from them. Utterly ridiculous.
I hope you get a positive update very soon.