Foreign Birth Registration

usczkat · Post by **usczkat** » Sun Jul 21, 2019 11:38 pm

Valiant24 wrote: ↑
Sun Jul 21, 2019 11:21 pm
In the meantime, however, Oction popped up with an August 1st 2018 application date - which means that we are no longer in the position of all the people from the start of August having been moved through.

I applied on 16th August 2018 and, apart from the automatic email confirmation, have heard absolutely zilch.

Hi Valiant,

That's sure confusing, no email stating that you're application was received? Maybe something to do with how you applied? I'm in the US and after applying online and paying my fees, sent mine directly to the FBR in Ireland with all my documents. Some from other countries have different ways of applying it appears.
Not much makes sense, as in any straight line of what ti expect with this process for sure.
I might be calling up, or emailing them to confirm thay they have recieved the application at all.
All the best.

usczkat · Post by **usczkat** » Sun Jul 21, 2019 11:42 pm

usczkat wrote: ↑
Sun Jul 21, 2019 11:38 pm

Valiant24 wrote: ↑
Sun Jul 21, 2019 11:21 pm
In the meantime, however, Oction popped up with an August 1st 2018 application date - which means that we are no longer in the position of all the people from the start of August having been moved through.

I applied on 16th August 2018 and, apart from the automatic email confirmation, have heard absolutely zilch.
Hi Valiant,

That's sure confusing, no email stating that you're application was received? Maybe something to do with how you applied? I'm in the US and after applying online and paying my fees, sent mine directly to the FBR in Ireland with all my documents. Some from other countries have different ways of applying it appears.
Not much makes sense, as in any straight line of what ti expect with this process for sure.
I might be calling up, or emailing them to confirm thay they have recieved the application at all.
All the best.

Just to add for the sake of it, I mailed mine around the 9th of August 2018, received email confirmation on August 23, 2018 thay all was recieved. Have emailed 2 times this year and told it is in the cue, no way to track further, but they are taking longer than originally told and could be up to a year.
They also in one response, changed the date received ti August 22. FWIW

Pumps100 · Post by **Pumps100** » Mon Jul 22, 2019 8:23 am

As of today I am 10 months 23 days. No queries.

Ian

Court2 · Post by **Court2** » Mon Jul 22, 2019 9:57 am

Pumps100 wrote: ↑
Mon Jul 22, 2019 8:23 am
As of today I am 10 months 23 days. No queries.

Ian

Ian, you seem one of the closest applicants on here to me, I sent off in September via London. Are you via London too?

I have a good feeling it is imminent, hoping it is the case! I'd be shocked if this spills into a full 12 months. Here's hoping, anyway

spike18 · Post by **spike18** » Mon Jul 22, 2019 11:09 am

Court2 wrote: ↑
Mon Jul 22, 2019 9:57 am

Pumps100 wrote: ↑
Mon Jul 22, 2019 8:23 am
As of today I am 10 months 23 days. No queries.

Ian
Ian, you seem one of the closest applicants on here to me, I sent off in September via London. Are you via London too?

I have a good feeling it is imminent, hoping it is the case! I'd be shocked if this spills into a full 12 months. Here's hoping, anyway

.... and I am at 10 months and 5 days from the email confirmation of receipt, so pretty close to you both. Also, no queries.

Pumps100 · Post by **Pumps100** » Mon Jul 22, 2019 1:27 pm

Court2 wrote: ↑
Mon Jul 22, 2019 9:57 am

Pumps100 wrote: ↑
Mon Jul 22, 2019 8:23 am
As of today I am 10 months 23 days. No queries.

Ian
Ian, you seem one of the closest applicants on here to me, I sent off in September via London. Are you via London too?

I have a good feeling it is imminent, hoping it is the case! I'd be shocked if this spills into a full 12 months. Here's hoping, anyway

Yes, via the London Embassy. My formal "received" date 29th August 2018. I think there is a trickle coming through now but the slowdown could have been the Irish school holidays start early.

I know it's been oft repeated by many but why oh why do they hang on to original documents. A simple check sheet protocol on receipt of originals; then return to applicant, retaining the copies, would seem a common sense way. But we are where we are now.

Ian

ImStillWaiting · Post by **ImStillWaiting** » Mon Jul 22, 2019 7:30 pm

Sulla wrote: ↑
Thu Apr 04, 2019 12:18 am
I have said before and will say again here, that in the case of my application the submission date was acknowledged as the date of application. This formed part of an answer to a formal complaint I made and came from the head of the FBR department in writing. Legally, it is not tenable to claim anything other than the date of delivery as the date of application. This is a clear legal principle in both UK and Irish law. In other cases, a more extreme postal rule applies, which denotes the date something was posted (not delivered) as the start date. It is obvious why customer service staff would seek to assert that application dates run from a later time, as it would potentially make applicants less annoyed or likely to complain. However, as with contracts that include liquidated damages clauses, or those preventing claims on the basis of negligence, just because something is stated does not make it valid.

I have had a nightmare with them. I applied in early May 2018 for two FBRs and I am still waiting! They have had my money all 306 Euros of it since then, and nothing. They don't reply to emails any more and then removed the option of emailing completely. You can't speak to them in online chat about FBRs only passports and when I tried to get through on the phone it was engaged. There is no fax number either, only a PO box number to post to! I was misadvised by one of their staff as well. I am interested in making a complaint myself at this point, it's ridiculous, it's been 14 months and no certificates. There was a query, but I responded on it and there was nothing whatsoever missing, I was told it was with an approving manager and then zilch. I've had enough with them, there is no excuse. How do I find out how to make a formal complaint please? Thanks.

Valiant24 · Post by **Valiant24** » Mon Jul 22, 2019 9:59 pm

usczkat wrote: ↑
Sun Jul 21, 2019 11:38 pm

Valiant24 wrote: ↑
Sun Jul 21, 2019 11:21 pm
In the meantime, however, Oction popped up with an August 1st 2018 application date - which means that we are no longer in the position of all the people from the start of August having been moved through.

I applied on 16th August 2018 and, apart from the automatic email confirmation, have heard absolutely zilch.
Hi Valiant,

That's sure confusing, no email stating that you're application was received?

Hi usczcat. as per my post I applied on 16/08/18 and DID receive an automated acknowledgement but, so far, that's it.

Valiant24 · Post by **Valiant24** » Mon Jul 22, 2019 10:03 pm

ImStillWaiting wrote: ↑
Mon Jul 22, 2019 7:30 pm

Sulla wrote: ↑
Thu Apr 04, 2019 12:18 am
I have said before and will say again here, that in the case of my application the submission date was acknowledged as the date of application. This formed part of an answer to a formal complaint I made and came from the head of the FBR department in writing. Legally, it is not tenable to claim anything other than the date of delivery as the date of application. This is a clear legal principle in both UK and Irish law. In other cases, a more extreme postal rule applies, which denotes the date something was posted (not delivered) as the start date. It is obvious why customer service staff would seek to assert that application dates run from a later time, as it would potentially make applicants less annoyed or likely to complain. However, as with contracts that include liquidated damages clauses, or those preventing claims on the basis of negligence, just because something is stated does not make it valid.
I have had a nightmare with them. I applied in early May 2018 for two FBRs and I am still waiting! They have had my money all 306 Euros of it since then, and nothing. They don't reply to emails any more and then removed the option of emailing completely. You can't speak to them in online chat about FBRs only passports and when I tried to get through on the phone it was engaged. There is no fax number either, only a PO box number to post to! I was misadvised by one of their staff as well. I am interested in making a complaint myself at this point, it's ridiculous, it's been 14 months and no certificates. There was a query, but I responded on it and there was nothing whatsoever missing, I was told it was with an approving manager and then zilch. I've had enough with them, there is no excuse. How do I find out how to make a formal complaint please? Thanks.

I've considered complaining to VISA who, I believe, under UK consumer law are jointly and severally liable for non-delivery (the outer limit for waiting when I applied was 6 month) so - IANAL - I believe that tort law applies.

Valiant24 · Post by **Valiant24** » Mon Jul 22, 2019 10:06 pm

Pumps100 wrote: ↑
Mon Jul 22, 2019 1:27 pm

Court2 wrote: ↑
Mon Jul 22, 2019 9:57 am

Pumps100 wrote: ↑
Mon Jul 22, 2019 8:23 am
As of today I am 10 months 23 days. No queries.

Ian
Ian, you seem one of the closest applicants on here to me, I sent off in September via London. Are you via London too?

I have a good feeling it is imminent, hoping it is the case! I'd be shocked if this spills into a full 12 months. Here's hoping, anyway
Yes, via the London Embassy. My formal "received" date 29th August 2018. I think there is a trickle coming through now but the slowdown could have been the Irish school holidays start early.

I know it's been oft repeated by many but why oh why do they hang on to original documents. A simple check sheet protocol on receipt of originals; then return to applicant, retaining the copies, would seem a common sense way. But we are where we are now.

Ian

Agreed. I applied in Aug 2018 with doucmeents ref my grandmother borrowed from my cousin, who would quite like them back; and documents about my mother, who sadly died last week, which would be really useful in sorting out her probate

(

Valiant24 · Post by **Valiant24** » Mon Jul 22, 2019 10:06 pm

Pumps100 wrote: ↑
Mon Jul 22, 2019 1:27 pm

Court2 wrote: ↑
Mon Jul 22, 2019 9:57 am

Pumps100 wrote: ↑
Mon Jul 22, 2019 8:23 am
As of today I am 10 months 23 days. No queries.

Ian
Ian, you seem one of the closest applicants on here to me, I sent off in September via London. Are you via London too?

I have a good feeling it is imminent, hoping it is the case! I'd be shocked if this spills into a full 12 months. Here's hoping, anyway
Yes, via the London Embassy. My formal "received" date 29th August 2018. I think there is a trickle coming through now but the slowdown could have been the Irish school holidays start early.

I know it's been oft repeated by many but why oh why do they hang on to original documents. A simple check sheet protocol on receipt of originals; then return to applicant, retaining the copies, would seem a common sense way. But we are where we are now.

Ian

Agreed. I applied in Aug 2018 with doucments ref my grandmother borrowed from my cousin, who would quite like them back; and documents about my mother, who sadly died last week, which would be really useful in sorting out her probate

(

Sulla · Post by **Sulla** » Mon Jul 22, 2019 10:52 pm

Valiant24 wrote: ↑
Mon Jul 22, 2019 10:06 pm

Agreed. I applied in Aug 2018 with documents ref my grandmother borrowed from my cousin, who would quite like them back; and documents about my mother, who sadly died last week, which would be really useful in sorting out her probate (

My sympathies on the passing of your mother.

For your cousin's documents, the originals probably have sentimental value and he will have to await their return from Dublin. As for the probate, new, certified copies of BDM certificates are obtainable from the relevant public record office in your jurisdiction. For the UK GRO, you can order online and they will be with you within a week in most cases. The cost is only GBP 10 as I recall.

Sulla · Post by **Sulla** » Mon Jul 22, 2019 11:15 pm

Valiant24 wrote: ↑
Mon Jul 22, 2019 10:03 pm

ImStillWaiting wrote: ↑
Mon Jul 22, 2019 7:30 pm

Sulla wrote: ↑
Thu Apr 04, 2019 12:18 am
I have said before and will say again here, that in the case of my application the submission date was acknowledged as the date of application. This formed part of an answer to a formal complaint I made and came from the head of the FBR department in writing. Legally, it is not tenable to claim anything other than the date of delivery as the date of application. This is a clear legal principle in both UK and Irish law. In other cases, a more extreme postal rule applies, which denotes the date something was posted (not delivered) as the start date. It is obvious why customer service staff would seek to assert that application dates run from a later time, as it would potentially make applicants less annoyed or likely to complain. However, as with contracts that include liquidated damages clauses, or those preventing claims on the basis of negligence, just because something is stated does not make it valid.
I have had a nightmare with them. I applied in early May 2018 for two FBRs and I am still waiting! They have had my money all 306 Euros of it since then, and nothing. They don't reply to emails any more and then removed the option of emailing completely. You can't speak to them in online chat about FBRs only passports and when I tried to get through on the phone it was engaged. There is no fax number either, only a PO box number to post to! I was misadvised by one of their staff as well. I am interested in making a complaint myself at this point, it's ridiculous, it's been 14 months and no certificates. There was a query, but I responded on it and there was nothing whatsoever missing, I was told it was with an approving manager and then zilch. I've had enough with them, there is no excuse. How do I find out how to make a formal complaint please? Thanks.
I've considered complaining to VISA who, I believe, under UK consumer law are jointly and severally liable for non-delivery (the outer limit for waiting when I applied was 6 month) so - IANAL - I believe that tort law applies.

Valient / ImStillWaiting

If you wish to complain (which I think anyone who is unhappy with the service they receive anywhere ought to do) then there are a few avenues.

One way is to complain to the office of the Tanaiste who oversees the department. Do not expect a rapid response.

HQ-TANAISTE@dfa.ie

Another is to send a short (character limited) notice indicating that you want to complain about the FBR dept using the form on this page. You should receive a response asking you to outline your complaint in full via return email. I used this method.

https://www.dfa.ie/about-us/our-commitments/contact-us/

As for tort law, it is not sufficient for the DFA to be slow in processing applications for them to be liable. If the slowness is caused by application volume then they are not liable - as with any passport office. Estimated times do not constitute part of a contract. You need to demonstrate that they have been negligent in their processes in order to win a settlement. In other words, that they have breached one of their own procedures, the Irish civil service code of conduct or Irish Law. In my opinion, their generous handling of incomplete applications (which retards the progress of complete applications) is enough to satisfy this. Obviously, if your own application was incomplete and required additional documents then this would not work.

I do not know enough about UK consumer law now ( I spent the last 17 years in Asia) to be able to comment on that element of your argument. It may have merit. My feeling though is that it would still be impacted by the fact that the times given are estimated and that is not a service guarantee.

Jacqui309 · Post by **Jacqui309** » Tue Jul 23, 2019 6:03 am

ImStillWaiting wrote: ↑
Mon Jul 22, 2019 7:30 pm

Sulla wrote: ↑
Thu Apr 04, 2019 12:18 am
I have said before and will say again here, that in the case of my application the submission date was acknowledged as the date of application. This formed part of an answer to a formal complaint I made and came from the head of the FBR department in writing. Legally, it is not tenable to claim anything other than the date of delivery as the date of application. This is a clear legal principle in both UK and Irish law. In other cases, a more extreme postal rule applies, which denotes the date something was posted (not delivered) as the start date. It is obvious why customer service staff would seek to assert that application dates run from a later time, as it would potentially make applicants less annoyed or likely to complain. However, as with contracts that include liquidated damages clauses, or those preventing claims on the basis of negligence, just because something is stated does not make it valid.
I have had a nightmare with them. I applied in early May 2018 for two FBRs and I am still waiting! They have had my money all 306 Euros of it since then, and nothing. They don't reply to emails any more and then removed the option of emailing completely. You can't speak to them in online chat about FBRs only passports and when I tried to get through on the phone it was engaged. There is no fax number either, only a PO box number to post to! I was misadvised by one of their staff as well. I am interested in making a complaint myself at this point, it's ridiculous, it's been 14 months and no certificates. There was a query, but I responded on it and there was nothing whatsoever missing, I was told it was with an approving manager and then zilch. I've had enough with them, there is no excuse. How do I find out how to make a formal complaint please? Thanks.

Your’s sounds similar to my experience. What date was your receipt and when did they ask for information. Mine was 15/5 and 3/10. I too am still waiting and I did manage to speak to them on 15/7/19 and was told it was active and to call again in a while!! I will call on 15/8 as it will be 15 months then!!

Pumps100 · Post by **Pumps100** » Tue Jul 23, 2019 5:35 pm

Quote

"Another is to send a short (character limited) notice indicating that you want to complain about the FBR dept using the form on this page. You should receive a response asking you to outline your complaint in full via return email. I used this method.

https://www.dfa.ie/about-us/our-commitments/contact-us/

Unquote

What a joke this was! First it would not accept my email address. Tried a different one. Then it was the 250 character limit. Got this well below 250. Back to the email issue.

Designed to fail. Probably learnt their "skills" in Customer "Service" from Ryanair.

Ian

Sulla · Post by **Sulla** » Tue Jul 23, 2019 11:11 pm

Pumps100 wrote: ↑
Tue Jul 23, 2019 5:35 pm
Quote

"Another is to send a short (character limited) notice indicating that you want to complain about the FBR dept using the form on this page. You should receive a response asking you to outline your complaint in full via return email. I used this method.

https://www.dfa.ie/about-us/our-commitments/contact-us/

Unquote

What a joke this was! First it would not accept my email address. Tried a different one. Then it was the 250 character limit. Got this well below 250. Back to the email issue.

Designed to fail. Probably learnt their "skills" in Customer "Service" from Ryanair.

Ian

Hi Ian,

Sorry you had a bit of a bad experience with the link. It worked great as a method for me in early March. I received a reply within a day asking for elaboration.

In organisations that are under-performing, it is not unheard of for them to deal with complaints by making it extremely difficult and time consuming to complain. In that way they can bring down the raw number of complaints and create the aura of improving service standards. It is not a strategy of which anyone should really approve.

In this instance, the removal of email as a contact option (followed by the nixing of the webchat method) is certainly not indicative of an organisation that wants to increase customer interaction and feedback levels.

As I have said before,the FBR section has much to learn about customer service from their DFA colleagues in the passport office.

Mikekally · Post by **Mikekally** » Wed Jul 24, 2019 1:07 am

Hi all
Just found the forum, can you tell me what month applications are being processed for people who applied from within Ireland (i.e., not through another embassy)?

My application was submitted Jan 2019 and acknowledged a few weeks later, with further docs forwarded first week of Feb which they have not yet acknowledged. No reply to my emails to check if they were received.

Im guessing I've a while longer to go, but just wanted to get an idea as my brother is waiting for return of the documents so he can apply - he may have to go out and buy all new copies of them all at this rate!

Pumps100 · Post by **Pumps100** » Wed Jul 24, 2019 6:20 am

Mikekally wrote: ↑
Wed Jul 24, 2019 1:07 am
Hi all
Just found the forum, can you tell me what month applications are being processed for people who applied from within Ireland (i.e., not through another embassy)?

My application was submitted Jan 2019 and acknowledged a few weeks later, with further docs forwarded first week of Feb which they have not yet acknowledged. No reply to my emails to check if they were received.

Im guessing I've a while longer to go, but just wanted to get an idea as my brother is waiting for return of the documents so he can apply - he may have to go out and buy all new copies of them all at this rate!

Time wise I always advise people not to wait for documents being returned from any source. I have heard too many times "I'm waiting for such & such document from my sister/brother/aunty/uncle so I can get round to making my application". The whole process takes so long - the earlier you start the earlier you'll end the process. Don't delay. Find out what documents you are short of and buy them yourself. You should get what you need within a week or so to enable you to get the ball rolling.

Regards

Ian

Jaxx22 · Post by **Jaxx22** » Wed Jul 24, 2019 8:51 am

Valliant - I am so sorry, I can sympathise with you, I lost my mum last year. It is tough but it does get easier with time.

Oction - congratulations!!

Jacqui - Have you had any update? You have been waiting for so long.

As for documents, I agree that I don't understand why they need to be held onto for the duration of the application process, I too have borrowed certificates and often asked about them so I think they are also wanted back.

Pumps100 · Post by **Pumps100** » Wed Jul 24, 2019 10:00 am

Thank you Sulla for your thoughtful reply.

But surprise surprise I got an email today:

Quote

Dear John

Your application is queued for processing. As a consequence of a huge increase in applications received, and the complex nature of the Foreign Births Registration, applications are currently taking between 6 and 12 months to process. If we require further documentation we will contact you.

Yours sincerely

Unquote

Regards

Ian

Quondam · Post by **Quondam** » Wed Jul 24, 2019 10:16 am

So emailed my local Irish consulate today, (New Zealand), to enquire about how my application was progressing.
They replied promptly, which was great, but stated the usual 6 to 12 month processing time,....... but they also added that my application was in the final stages, and they were awaiting on the FBR certificate to be printed and sent from Dublin

.
As a disclaimer they said this could take several weeks but I am extremely happy that there seems to be some movement.
I understand that even at this point a long wait could still be in front of me, (Jaxx has been told something similar?) but having only applied mid December last year I'm excited that I could possibly have it in my hot little hand by the end of the year.
Would it be fair to say from the forums experience, that some of the smaller consulates provide a faster processing time?

Pasoma · Post by **Pasoma** » Wed Jul 24, 2019 9:36 pm

Hi all,

Just Update you about My Case, got a post/email from Irish Embassy In Nigeria. Please read below.
=================================
Dear Messieurs:
Thank you for your mail. The documents are still being checked. Please refer to the attached guidelines on FBR.

The children being applied for Foreign Birth Registration need to have legal identifications.
No medical records on pre-natal (mother and child), delivery (mother and child) and post-natal were submitted.
Submitted documents should be verified by an accredited lawyer of the embassy or through the High Commission of Cameroon (which is not guaranteed that they will submit on time)
The fees are payable when the approving officer is fully satisfied that the FBR applications can be approved and applicant can be registered and granted Irish citizenship through FBR
It takes at the least 6 months to more than a year for the FBR application to be approved and child registered as Irish citizen

For the meantime, please submit legal identifications of the children and medical records of mother and child. Please refer to the attached embassy guidelines on Foreign Birth Registration.

Kind regards.

Unquote
============= === ==
How can my kids (3 and 5 years) old will have a legal Identifications if they are not Cameroonian?????
Will have to call the lawyer tomorrow for advice

Thanks

Sulla · Post by **Sulla** » Wed Jul 24, 2019 10:59 pm

Pasoma wrote: ↑
Wed Jul 24, 2019 9:36 pm
Hi all,

Just Update you about My Case, got a post/email from Irish Embassy In Nigeria. Please read below.
=================================
Dear Messieurs:
Thank you for your mail. The documents are still being checked. Please refer to the attached guidelines on FBR.

The children being applied for Foreign Birth Registration need to have legal identifications.
No medical records on pre-natal (mother and child), delivery (mother and child) and post-natal were submitted.
Submitted documents should be verified by an accredited lawyer of the embassy or through the High Commission of Cameroon (which is not guaranteed that they will submit on time)
The fees are payable when the approving officer is fully satisfied that the FBR applications can be approved and applicant can be registered and granted Irish citizenship through FBR
It takes at the least 6 months to more than a year for the FBR application to be approved and child registered as Irish citizen

For the meantime, please submit legal identifications of the children and medical records of mother and child. Please refer to the attached embassy guidelines on Foreign Birth Registration.

Kind regards.

Unquote
============= === ==
How can my kids (3 and 5 years) old will have a legal Identifications if they are not Cameroonian?????
Will have to call the lawyer tomorrow for advice

Thanks

I'm sure by legal identification here they simply mean a passport or government issued ID for the children in question. Although it is not compulsory in many nations to have these for children (or in some nations for anyone) it is still possible to get one issued if desired. It seems your kids have Cameroonian nationality, so the ID document will have to come from there. Such legal Identification is requested of every applicant for FBR as well as for living individuals in the chain of descent. It is not an abnormal request.

Sulla · Post by **Sulla** » Wed Jul 24, 2019 11:06 pm

Quondam wrote: ↑
Wed Jul 24, 2019 10:16 am
Would it be fair to say from the forums experience, that some of the smaller consulates provide a faster processing time?

There is some evidence to support the thesis that consulates or embassies that are less busy provide faster turnaround times for FBR. This is mainly due to them being able to speedily perform the initial document check on behalf of the FBR section. For Instance, I applied from China and was approved (on the register) in 3.5 months. Richard applied from Scotland in July 2018 and got his certificate well before other applicants that applied through the London embassy. There is also a recent example from Malaysia of quick delivery.

I'm not sure if this applies to New Zealand or not. It could, but on the other hand there are probably more people there who are eligible for citizenship through descent. It's hard to judge.

Jaxx22 · Post by **Jaxx22** » Thu Jul 25, 2019 6:09 am

Quondam wrote: ↑
Wed Jul 24, 2019 10:16 am
So emailed my local Irish consulate today, (New Zealand), to enquire about how my application was progressing.
They replied promptly, which was great, but stated the usual 6 to 12 month processing time,....... but they also added that my application was in the final stages, and they were awaiting on the FBR certificate to be printed and sent from Dublin .
As a disclaimer they said this could take several weeks but I am extremely happy that there seems to be some movement.
I understand that even at this point a long wait could still be in front of me, (Jaxx has been told something similar?) but having only applied mid December last year I'm excited that I could possibly have it in my hot little hand by the end of the year.
Would it be fair to say from the forums experience, that some of the smaller consulates provide a faster processing time?

Yes when I last called them they said that my application is in final stages and I only applied in February so it could be that it is quicker sometimes dependant on where you apply from.

I think I will try to call them again in the next week or two to make sure my address has been updated and see if I get told the same thing (or better still it is completed) they guy I spoke to said about 6 weeks so that will then be about the time frame. I didn't get asked to send any new proof of address though (although I was moving a few days after I called) which makes me wonder if it will have been updated.

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