Legal immigrants face humiliation by Naturalisation process

http://www.independent.ie/opinion/lette ... 06630.html

"However, most of the anger and disappointment, as expressed to reporters at the scene and in calls and texts to radio shows, was down to feelings of humiliation and hurt."

This is what legal immigrants feel when they apply for Irish citizenship.

We have to deal with response times that are not honoured, no information on the status of applications, and arrogant comments from officials.

For them, it always comes down to the fact that Irish citizenship is not a right and we should not dare to demand anything. For us, it is a humiliating experience.

I think it's pointless to try instilling proper customer service standards in those organisations. Their culture is not suitable for it.

The process should be outsourced to private companies, inherently performance-based and driven by cost-effectiveness and customer focus.

The process should be outsourced to private companies, inherently performance-based and driven by cost-effectiveness and customer focus.

That will go down very well with the public service workers.

IrishTom wrote:The process should be outsourced to private companies, inherently performance-based and driven by cost-effectiveness and customer focus.

That will go down very well with the public service workers.

Aye, how ironic. Ya really do have to sympathise with the immigrants on this particular one. Demanding pay rises and stopping cuts. No disrepect to those people but what qualifications are actually needed to carry out their jobs in the passport office. Are they indespensible? Are they decision makers? NO.

The l'oreal public service.



Because they are worth it!

Source: http://breakingnews.iol.ie/news/ireland ... 51226.html

This carry on with the lazy civil servants across all the department is getting more nauseating by the day. I say Outsource their jobs and damn the consequence. We've seen examples of what outsourcing can achieve with the driving test situation. Nuff of this shenanigans. Next INIS

[quote]Outsourcing hint amid passport office crisis
24/03/2010 - 16:56:01

Passport services could be shifted to another department or even outsourced to private operators as the applications backlog smashed the 50,000 barrier, top Government officials warned today.

The tacit threat will further heighten tensions with staff at Dublin’s Passport Office who issued protective notice of intention to strike within a week in a dispute over public sector pay and conditions.

Ugly scenes erupted for a fourth day at the Molesworth Street premises as hundreds of people with imminent travel plans queued from as early as yesterday evening to get their travel documents.

One 34-year-old man, Colin Gillick from Co Wicklow, chained himself to a door handle inside the office at one stage, only leaving after an assurance he could collect his passport on Friday.

Other disgruntled holidaymakers complained that despite trade union assurances that staff would deal with applications for immediate travel plans, management had refused to do so inside.

In an emergency Oireachtas committee meeting, Foreign Affairs secretary general David Cooney – the top civil servant in charge of passport services – said his department would review the possibility of privatising the Passport Office or moving it to another Government department.

“Clearly the outsourcing option is there – it is something there would be some concerns about – but it is there, it exists,â€