Archive » United Kingdom » HSMP Application: Officially Lost
| Author | Post |
|---|---|
| JayGee Member Member # 7446 | Posted February 23, 2004 03:58 PM Congratulations to Doncaster for losing my application - after spending considerable time and money on it - they LOST my application - Well Done Doncaster Doncaster's rating: 10 out of 10 for XTREMELY BAD SERVICE. |
| Dip Member Member # 4428 | Posted February 23, 2004 04:06 PM Sorry to hear that Jay. Have they officially confirmed this to you? What next steps? Any originals lost? Have you contacted your Courier company for any insurance claims? Anyways, I sincerely hope they find it and surprise you. Good luck and regards |
| JayGee Member Member # 7446 | Posted February 23, 2004 04:17 PM Yes Dip - I called the HSMP team in UK from 6 February everyday, twice a day - I called my credit card company twice a day - I paid for the courier service (and they did their job by delivering the application to Doncaster). Next step as advised from HSMP - apply again!! Originals lost - yeah - payslips, membership cards, certificates etc.. Let the pain start AGAIN!! |
| Dip Member Member # 4428 | Posted February 23, 2004 04:22 PM If your documents were insured you could claim all of the expenses. Good luck. Rgds |
| Teejay Member Member # 7276 | Posted February 23, 2004 04:55 PM JG, I am sorry to hear about the loss of your documents. But, what options are open to you to seek redress for the 'injustice' don u. Take heart. TJ |
| JayGee Member Member # 7446 | Posted February 23, 2004 05:03 PM Hey Mr TJ - the truth & simply put, theres nothing else I can do - except to resubmit, which I am now in the process of doing... |
| hsmphopeful Member Member # 7477 | Posted February 23, 2004 05:15 PM If they have taken the fee they are obliged to refund it - because the fee is for consideration - if they have lost the app therefore they have not considered it - therefore they haven't performed what the fee was for - and therefore must return it. I know it's no consolation but at least you would spend £150 less when applying again. |
| Kayalami Member Member # 5984 | Posted February 23, 2004 06:47 PM Like other posters I am very sorry to hear of what has happened. The major challenge here is that we don't know where the apllication went missing i.e. was it from payment processing, postal room to caseworker or by caseworker. My advise is that: 1. You obtain the name of a senior caseworker at the HSMP Team. They are often refered to as the team leader for a business group. Get them to conform in writing that they have lost your application and that they have advised you to submit a fresh application if you still wish to attain HSMP status. 2. Write to this person (prefrably after receiving their letter) detailing the loss of your documents and the obvious adverse impact this will have on your HSMP application. Include details of when you sent them, how you sent them, when they were delivered and the follow up actions you have taken i.e. the calls you have made - did you keep a log and did you record the names of the people you spoke to? 3. Send the letter by fax and follow it up with a couriered letter requiring their signature. Include with the fax and the letter copise of all documents substantiating you followed the correct procedure. 4. Include in the fax that you will be sending a fresh HSMP application which will require you to spend a considerable amount of time and money in obtaining various documents especially originals and their certification. Consequently you expect the HSMP Team to address this in considering your application expeditiously in view of the fact that the problem was at their end. 5. Include in the letter a request for a refund of your fee to your credit card based on their confirmation that the HSMP application has been lost (they might turn round and say you withdrew it) or failing that a written confirmation that your new application will be credited with the previous fee. Prob with later option is the mess from cross referencing orignal application fee reference number with new application. Be corteous in your correspondence but stress your dissappointment at the loss and your expectation that a fresh application will not face the same problem. You may be eligible for compensation but this takes time and will have to go through Croydon - do this whilst your new HSMP is in the pipeline. -------------------- ---audi alteram partem--- |
| kevin harding Junior Member Member # 7510 | Posted February 24, 2004 06:56 AM Get an immigration solicitor and explain what happened , they will take matters further and I do feel convinced that you should get compensation, damages and claim damages having effect upon you ,your family and kids(if any). I know how hard it is to get a degree, any qualifications and how hard it is to get a duplicate. Also if HSMP team cant control the situation of huge influx of applications well they just have to put a quota each month. |
| SmokeyD Junior Member Member # 7311 | Posted February 24, 2004 07:10 AM Sorry to hear about the lost application. I feel for you. This is precisely the reason why I'm so skeptical about sending all original documents. SmokeyD |
| JayGee Member Member # 7446 | Posted February 24, 2004 07:29 AM Many thanks for all the kind suggestions, I am unable to claim against courier, since they have proof of delivery, a certain Ms Telford that works at Doncaster, signed for the delivery, hence the courier company fulfilled its obliglation to deliver the package. The package appears to have vanished after her signature and before it could be assigned to case-worker. Indeed I have a log of all calls made, the content of the discussion and the person whom I spoke to, albeit I see no reason this will add significant value, I requested (via the HSMP team in Sheffield) for a Manager (at Doncaster) to contact me, this request was shrugged off with the notion that the Manager wouldn't be able to tell me differently to what I am already told by the person spoke to at Sheffield. I believe (according to HSMP team member) that they have raised the issue with Doncaster's Management, with no success of locating the package. Further, it serves no point in raising the issue with them, I get the feeling it is not their problem, it's mine and in their "opinion" I must just "deal" with it, get over it and re-submit my application. Also, by me insisting on knowing what happened, does not necessarily help - since firstly, either my new application will vanish "mysteriously" (again!) or I may just be lucky to get the case worker assisgned who firmly believes that I have given them grief, hence may find "wonderful and creative" reasons not to approve my application. God granted me the serenity to accept the things I cannot change, courage to change the things I can and wisdom to know the difference. |
| Cane Junior Member Member # 7458 | Posted February 24, 2004 07:47 AM Very sorry to hear this JayGee. I feel for you. The application never made it to the credit card charging step, did it? As I recall, you were waiting a considerable time on your card being charged? Cane |
| afzalasm Member Member # 3354 | Posted February 24, 2004 08:12 AM Ooooooops, JagGee Ma man, Really sorry dear. God Damn it. I am now afraid to send them originals. This is dangerous, in pakistan to obtain a duplicate degree is like you better study 2 years and then get a degree is easy. -------------------- Regards, |
| kishorebhosale Member Member # 7445 | Posted February 24, 2004 10:03 AM I would have sued them Hire a lawyer and do it buddy. They have no rights to lose the originals and then show the 'deal yourself' attitute. I think they should accept the photocopies if you have them cause its them who lost that. And rightly said by afzalsm getting the original is like going back to university. |
| JayGee Member Member # 7446 | Posted February 24, 2004 10:41 AM To all (and I mean all) you wonderful people, THANKS!!! As previously said, I will just have to re-submit as far as possible, then explain in letter what happened and include correspondence between myself and HSMP. I still believe in luck.... |
| Joseph01 Member Member # 7141 | Posted February 24, 2004 11:16 AM I wouldn't be surprised if your application still turns up somewhere. For HSMP, you don't need to send your university degree, just confirmation from your univerity that you received the degree. Can't you get a letter from your university confirming when you attended and the degree you earned? This is typically what is sent to prospective employers when they are verifying whether you received a degree. Or, can you ask them for an official transcript, which you would need if you were applying to graduate school? Either of those documents should be enough for HSMP. Joseph |
| JayGee Member Member # 7446 | Posted February 24, 2004 01:06 PM Hi Joseph01 A degree certificate was never part of my application, I only claimed for work experience and salary income. But thanks for the thought. JayGee |
| Teejay Member Member # 7276 | Posted February 24, 2004 03:14 PM Joseph01, do you know that in my case after my University had written stating the year I graduated and the grading I had, the Caseworker still asked me to send my transcript. Sometimes you cant really predict these HSMP fellows. TJ |
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