British Passport application processing timelines (only)

Jordiie · Post by **Jordiie** » Mon Jun 30, 2014 5:34 pm

Had another call back at 5 saying my passports in a que to be printed, and then the woman said you probably won't have it Tomorrow, she was so rude, don't know how they get away with it but looks like my holiday has now been ruined, I gave them 8 weeks to process it aswell. Anyone traveling soon would advise you give them 10 weeks as half of them don't know there head from there bottom!

tod · Post by **tod** » Mon Jun 30, 2014 6:25 pm

Jordiie wrote:Had another call back at 5 saying my passports in a que to be printed, and then the woman said you probably won't have it Tomorrow, she was so rude, don't know how they get away with it but looks like my holiday has now been ruined, I gave them 8 weeks to process it aswell. Anyone traveling soon would advise you give them 10 weeks as half of them don't know there head from there bottom!

I have not heard from them till since 23 now but was happy for you but still hope you can make it !!!!

powerfox · Post by **powerfox** » Mon Jun 30, 2014 7:23 pm

rojo86 wrote:Dear members, i am new on this forum and reason came here is is to get some advice(based on opinion and experience). I was convicted in april 2008 for fare evasion, paid fine which was issued by the court. later checked my crb eveything came clear propably due to the fact that it non recordable offence now my question is would they take this into account when assesing good character requirement?.
My second issue is related 1st course of conduct warning which i recieved in this may, this is not one those warning which becomes part of PNC AS THEre is no admission of guilt. Please let me know if i can apply for BC next month.

No, you should be fine.

beebritish · Post by **beebritish** » Mon Jun 30, 2014 7:25 pm

Update: FINALLY!!

Application Type: Naturalisation first adult British passport
Method of application: Post Office: Check and Send
Date of application: 16/5/14
Date application received by IPS: 21/5/14
Date of return of documents: 24/06/14
Date of receipt of interview letter: 18/06/14 (dated 16/06)
Date of Passport Appointment: 28/06/14 (I wanted a Saturday appointment at Crawley's office, they told me I can be as picky as I want!)
Date of Passport Receipt: 30/06/14

Date of SMS received that passport it being printed: 30/06/14

AndyAndy · Post by **AndyAndy** » Tue Jul 01, 2014 9:10 am

It is all done! We got our passports!

Passport for: Adult
Application Type: New, Naturalized
Method of application: Post Office Check & Send Service, Canary Wharf, London.
Date of application: 23/05/2014
Date of SMS received: 28/05/2014
Date application received by IPS: 28/05/2014 by Peterborough Passport Office, I had to do online equerry
Date of return of documents: 24/06/2014
Date of receipt of interview letter: 21/06/2014 (dated 19/06/2014)
Date of Passport Appointment: 23/06/2014 (London Victoria)
Date of Passport Printing SMS received: 30/06/2014
Date of Passport Receipt: 30/06/2014

Passport for: Adult
Application Type: New, Naturalized
Method of application: Post Office Check & Send Service, Canary Wharf, London.
Date of application: 23/05/2014
Date of SMS received: never
Date application received by IPS: 27/05/2014 by Peterborough Passport Office, I had to do online equerry
Date of return of documents: 24/06/2014
Date of receipt of interview letter: 21/06/2014 (dated 19/06/2014)
Date of Passport Appointment: 23/06/2014 (London Victoria)
Date of Passport Printing SMS received: 30/06/2014
Date of Passport Receipt: 30/06/2014

jetliu2000 · Post by **jetliu2000** » Tue Jul 01, 2014 9:36 am

I applied my first adult passport on 20 May 2014 by check and send, to Durham office. not heard anything yet.

Who have the telephone number for Durham office ONLY ? So that I can call them today. Thanks Or if you have any suggestions for me?

Somudro · Post by **Somudro** » Tue Jul 01, 2014 10:47 am

Passport for: 2 Adult (naturalised) and 1 Children (Born in UK)
Application Type: New / First time
Method of application: Special delivery
Date of application: 01/07/2014
Date of application Received:
Date of SMS that application was received:
Date of return of documents:
Date of receipt of interview letter:
Date of passport interview:
Date of SMS confirming passport is being printed:
Date of Passport Receipt:

akash08 · Post by **akash08** » Tue Jul 01, 2014 12:51 pm

Type of Passport: 1st Adult passport * 2
Date Applied: 10/05/2014 via posstoffice check and send

15/05/2014: received at Durham office (the blackhole) - came to know about it after posting online progress enquiry

.................
Waiting
..................
23/06/2014: Called Durham office, not examined yet, asked to call them on 27/06 when it will be 6 weeks + 1 day from the time they have received it and then may be they can write a note!!

26/06/2014: Called passport enquiry line, a nice guy took all the details, kept me on wait and spoke to Durham office, told me Durham advised nothing can be done but to wait

27/06/2014: Wrote to my MP. Prompt reply from my MP saying I am being a bit unfair to escalate this immediately after 6 weeks as we all know there is a unusual demand (no reward for guessing which political party he is from). He ended the letter saying his office will enquire and see that there is not a problem with our applications.

01/07/2014: Called Durham office, interview leters have been sent today. Got reference numbers on phone and booked passport interview on 07/07/2014.

reddy009 · Post by **reddy009** » Tue Jul 01, 2014 12:58 pm

Could you please send me the template to write to MP?

Thanks

Jordiie · Post by **Jordiie** » Tue Jul 01, 2014 12:59 pm

So today was the day I needed my passport, did it come? Did it heck, looked online last night it said dispatched then got a text today saying it's being printed, there so full of lies it's unbelievable, & then I ring them this morning and the courrier hasn't even picked it up yet. Now I've had to pay £150 to change my flight and wasted 4 days holiday from work.
But it Should be here this week so I guess that's the end of this disgusting service.
Good luck everyone

reddy009 · Post by **reddy009** » Tue Jul 01, 2014 1:02 pm

http://www.moneysavingexpert.com/news/t ... our-rights

techie_09 · Post by **techie_09** » Tue Jul 01, 2014 1:26 pm

akash08 wrote:Type of Passport: 1st Adult passport * 2
Date Applied: 10/05/2014 via posstoffice check and send

15/05/2014: received at Durham office (the blackhole) - came to know about it after posting online progress enquiry

.................
Waiting
..................
23/06/2014: Called Durham office, not examined yet, asked to call them on 27/06 when it will be 6 weeks + 1 day from the time they have received it and then may be they can write a note!!

26/06/2014: Called passport enquiry line, a nice guy took all the details, kept me on wait and spoke to Durham office, told me Durham advised nothing can be done but to wait

27/06/2014: Wrote to my MP. Prompt reply from my MP saying I am being a bit unfair to escalate this immediately after 6 weeks as we all know there is a unusual demand (no reward for guessing which political party he is from). He ended the letter saying his office will enquire and see that there is not a problem with our applications.

01/07/2014: Called Durham office, interview leters have been sent today. Got reference numbers on phone and booked passport interview on 07/07/2014.

Hi Akash,

Can you please tell me the email id from which you received response for Online progress enquiry? I received email reply from ukpa@reply.co.uk.

Regards

humanvoid · Post by **humanvoid** » Tue Jul 01, 2014 1:29 pm

Same here, no response from Durham since we applied on 15/05/2014, called 0300 222 0000, they even could not find the details, disgrace

powerfox · Post by **powerfox** » Tue Jul 01, 2014 1:42 pm

Double post.

powerfox · Post by **powerfox** » Tue Jul 01, 2014 1:42 pm

humanvoid wrote:Same here, no response from Durham since we applied on 15/05/2014, called 0300 222 0000, they even could not find the details, disgrace

When you call, tell them connect you to AB progress team. My dad in same situation as you. Durham office is disaster. Today, we've managed to get on hold of them. If they didn't sent you interview, you probably might need to wait for the letter, where they write something missing (usually original passport).

Update on my case
Passport for: Adult
Application Type: First time (naturalised citizen)
Method of application: PO Check & Send
Date of application: 21/05/2014
Date application received by IPS (post tracking): 23/05/2014
SMS received: 26/05/2014
Date of receipt of interview letter: 20/06/2014
Date of return of documents: 20/06/2014
Date of Passport Appointment: 30/06/2014
Date of Passport Printing SMS received: 1/07/2014
Date of Passport Receipt: Waiting

sharjeelpk · Post by **sharjeelpk** » Tue Jul 01, 2014 1:47 pm

Hi All,
I send my application with my wife and daughter on 12/05/2014, Durham OFFICE TOOK MONEY FROM MY ACCOUNT ON 25/5/2014 AND I received message as well.
I have not heard anything after that and worst thing is I didn't make the note of my application reference number. My question is, Is there anyway to trace the application without reference number I mean they should be able to find the progress by surname or postcode (Its a big shame if they cant).
Any contact numbers to ring ?
Any email address to mail ?
or any mailing address to write ?

Thanks in advance

powerfox · Post by **powerfox** » Tue Jul 01, 2014 1:55 pm

sharjeelpk wrote:Hi All,
I send my application with my wife and daughter on 12/05/2014, Durham OFFICE TOOK MONEY FROM MY ACCOUNT ON 25/5/2014 AND I received message as well.
I have not heard anything after that and worst thing is I didn't make the note of my application reference number. My question is, Is there anyway to trace the application without reference number I mean they should be able to find the progress by surname or postcode (Its a big shame if they cant).
Any contact numbers to ring ?
Any email address to mail ?
or any mailing address to write ?

Thanks in advance

Don't u have barcode?

sharjeelpk · Post by **sharjeelpk** » Tue Jul 01, 2014 2:02 pm

powerfox wrote:
sharjeelpk wrote:Hi All,
I send my application with my wife and daughter on 12/05/2014, Durham OFFICE TOOK MONEY FROM MY ACCOUNT ON 25/5/2014 AND I received message as well.
I have not heard anything after that and worst thing is I didn't make the note of my application reference number. My question is, Is there anyway to trace the application without reference number I mean they should be able to find the progress by surname or postcode (Its a big shame if they cant).
Any contact numbers to ring ?
Any email address to mail ?
or any mailing address to write ?

Thanks in advance
Don't u have barcode?

No I don't. Only thing I got is post office receipt of special delivery.

sian.b · Post by **sian.b** » Tue Jul 01, 2014 2:11 pm

Hi Powerfox

What does 'AB' processing team mean and what do they do exactly which is different to anyone answering the phone?
If it works to ask to speak to them we will need to do it. Applied 3rd June, at Durham, travelling the end of this month and no communication from them!

Thanks

shiva29 · Post by **shiva29** » Tue Jul 01, 2014 2:38 pm

Hello friends,

I have recently filled the passport application thru online ( after I became naturalized as British from 5 yrs work VISA) and submitted the form to the Peterborough office by post.

I have learnt that, the parents details didn’t ask during fill the application in online as there in the paper based application form ( if you get the form from Post office) , so wonder if anyone faced the same problem and how do you manage to get the passport. Did they send any additional form and ask to fill it and send it back...

Please advise your experience on the online based application and how it went on ?

looking forward for any advice on that please.

Thanks

akash08 · Post by **akash08** » Tue Jul 01, 2014 2:49 pm

reddy009 wrote:Could you please send me the template to write to MP?

Thanks

Hi,

I did not use any template. Here is what I wrote (and note that I do not know if it is a coincidence that my applicaiton was examined very soon after this)

My wife (<Insert Name>) and I applied for our first adult passport through
Passport check and send service on 10/05/2014. Our reference numbers
are <ref number> and <ref number>. We have made several enquiries about the
progress of our application and came to know that they were received in
the Durham office on 15/05/2014. Even after 6 weeks from the office
receiving the documents, we have not yet received the interview letters
whereas the expected standard time to get the printed passport is
maximum 6 weeks.

Every time I call the passport enquiry line they have one standard
reply which I have read number of times in the newspaper and I know has
been heard in the house of commons that I am simply unlucky to apply
during an unprecedented peak time. I would have understood this and
patiently wait if I was told an expected time. I know at least 7
persons who have applied weeks after me and have received their
passports and all of them were first time applicants like me. So, the
whole process appears complete random to me and that is what scares me
as there is no defined expectation, no queue and none can tell me when
my files will be examined, all they advise me is to wait indefinitely.

We have planned travel to India in the 1st week of August and that is
the only time we can travel and after getting our British passport, we
have to apply for Indian visa and time is running out.

In this circumstance, I can only think of your intervention as the last
resort. May I request you to please escalate my case?

akash08 · Post by **akash08** » Tue Jul 01, 2014 2:50 pm

[quote="techie_09Hi Akash,

Can you please tell me the email id from which you received response for Online progress enquiry? I received email reply from ukpa@reply.co.uk.

Regards[/quote]

I also got reply from the same address.

reddy009 · Post by **reddy009** » Tue Jul 01, 2014 2:53 pm

Thanks dude. i will do the same

RE_G · Post by **RE_G** » Tue Jul 01, 2014 3:22 pm

Passport for: Adults (Wife and Self)
Application Type: First Adult (naturalised citizen)
Method of application: PO Check & Send (Glasgow)
Date of application: 30/05/2014
Date application received by IPS: 04/06/2014 (wife - Belfast); 06/06/2014 (self - Peterborough)
SMS received: 06/06/2014
Date of receipt of interview letter: waiting
Date of return of documents: waiting
Date of Passport Appointment: waiting
Date of Passport Printing SMS received: waiting
Date of Passport Receipt: Waiting

Has this (two applications sent together but reaching two different offices) happened to anyone before? Have called the 0300 (and the Peterborough) numbers, no real help

anandv76 · Post by **anandv76** » Tue Jul 01, 2014 3:26 pm

anandv76 wrote:3 passport applications

Passport for: 1 Minor, 1 Adult
Application Type: New
Method of application: Secure next day delivery in non-bend envelope, enclosing a cover letter requesting to not bend the certificate and to use the enclosed non-bend self-addressed secure next day delivery stamped envelope
Date of application: 13-May-2014
Date application received by IPS: 16-May-2014 by Peterborough Passport Office
Online enquiry raised: 10-Jun-2014
Reply to enquiry received: 11-Jun-2014
Date of receipt of interview letter: 14-Jun-2014
Date of return of documents: 17-Jun-2014
Date of Passport Appointment: 21-Jun-2014 (Chelmsford as London fully booked for 4 weeks)
Date of Passport Receipt: 24-Jun-2014

Passport for: 1 Adult
Application Type: New
Method of application: Secure next day delivery in non-bend envelope, enclosing a cover letter requesting to not bend the certificate and to use the enclosed non-bend self-addressed secure next day delivery stamped envelope
Date of application: 23-May-2014
Date application received by IPS: 27-May-2014 by Peterborough Passport Office
Online enquiry raised: 16-Jun-2014
Reply to enquiry received: 19-Jun-2014
Date of receipt of interview letter: 24-Jun-2014
Date of return of documents:25-Jun-2014
Date of Passport Appointment: 29-Jun-2014 Yes, Sunday at London even though i was told only a week or so ago that London was fully booked for 4 weeks)
Date of Passport Receipt: 1-Jul-2014 (expected)

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