ilr approved on primium service but BPR not received

Hi

any comment will help really
ILR Applied and granted on 21st oct. premium service in solihull

didn't get in 14 days and i complained them online,got reply after 3 days that they will pass my information to case worker but still haven't heard anything else
I have posted my informaion to the office that was provided on my letter 5 days before, still haven't got any clue.

anyone in similar situation ? or gone through the same.

thanks

Send them an email

they will respond on it and send you a letter.

if you dont mind can you share what docs you submitted and how was your experince.

Please suggest something

even after few emails and letters to home office, still haven't got my bpr, even it was granted more then a month ago in premium service. thanks