Stuck at the "Pay For IHS" step

polluz · Post by **polluz** » Fri May 18, 2018 1:32 pm

My friend is currently submitting his T1E initial application and the dependent visa applications for his wife and two kids.

After he made the appointment, he got stuck at the "Pay for IHS" step. When he clicked on the button to continue, he was redirected to the immigration healthcare surcharge service website to confirm the details for payment. Then, in the summary page, he noticed that the system showed that "You don't have any dependents", but there's no button nor option to say no. In that page, there's only a button stating "These details are correct" for him to click on. But, he does have his dependant applications. It seems that the IHS service system cannot detect the correlation between his and his dependents' applications.

What should he do? Should he click on the "These details are correct", although it's not, in order to complete the online process?

Look forward to further help. Thanks.

marcnath · Post by **marcnath** » Fri May 18, 2018 1:44 pm

polluz wrote: ↑
Fri May 18, 2018 1:32 pm
My friend is currently submitting his T1E initial application and the dependent visa applications for his wife and two kids.

After he made the appointment, he got stuck at the "Pay for IHS" step. When he clicked on the button to continue, he was redirected to the immigration healthcare surcharge service website to confirm the details for payment. Then, in the summary page, he noticed that the system showed that "You don't have any dependents", but there's no button nor option to say no. In that page, there's only a button stating "These details are correct" for him to click on. But, he does have his dependant applications. It seems that the IHS service system cannot detect the correlation between his and his dependents' applications.

What should he do? Should he click on the "These details are correct", although it's not, in order to complete the online process?

Look forward to further help. Thanks.

I am not familiar with the online application - but does the payable amount include the dependants ?

polluz · Post by **polluz** » Fri May 18, 2018 1:52 pm

marcnath wrote: ↑
Fri May 18, 2018 1:44 pm

polluz wrote: ↑
Fri May 18, 2018 1:32 pm
My friend is currently submitting his T1E initial application and the dependent visa applications for his wife and two kids.

After he made the appointment, he got stuck at the "Pay for IHS" step. When he clicked on the button to continue, he was redirected to the immigration healthcare surcharge service website to confirm the details for payment. Then, in the summary page, he noticed that the system showed that "You don't have any dependants", but there's no button nor option to say no. In that page, there's only a button stating "These details are correct" for him to click on. But, he does have his dependant applications. It seems that the IHS service system cannot detect the correlation between his and his dependents' applications.

What should he do? Should he click on the "These details are correct", although it's not, in order to complete the online process?

Look forward to further help. Thanks.
I am not familiar with the online application - but does the payable amount include the dependants ?

He's not yet in the page showing the payable amount. He got stuck in the summary page -- which, I guess, is the page before the page showing the payable amount.

I think, the key question is whether it does matter to allow and confirm the system stating that he doesn't have any dependants when paying for IHS. If anyone in the forum has relevant experience, please kindly advise. Thanks.

yuldo · Post by **yuldo** » Thu Jun 07, 2018 12:01 pm

Hi polluz, do you know if your friend managed to resolve this issue? I'm currently facing the same situation and can't figure out how to proceed...

Immigrationboards.com: Immigration, work visa and work permit discussion board

Stuck at the "Pay For IHS" step

Stuck at the "Pay For IHS" step

Re: Stuck at the "Pay For IHS" step

Re: Stuck at the "Pay For IHS" step

Re: Stuck at the "Pay For IHS" step