UKVCAS Super Priority Service

youzidejia wrote: ↑

Mon Feb 25, 2019 7:49 pm

Moeribi wrote: ↑

Mon Feb 25, 2019 6:48 pm

CR001 wrote: ↑

Fri Feb 22, 2019 5:21 pm

Moeribi wrote: ↑

Fri Feb 22, 2019 4:50 pm

Hi CR,

I've been on Tier 4 for 6 years and Tier 2 for 4 years. First entry into the UK on 6th Jan 2009. I now have a Tier 2 BRP valid till Nov with my current employer, however I've been looking to change jobs and got the offer letter which is valid for a week last Thursday. I did assume the super priority will take 1 week max, which unfortunately doesn't seem to be the case for many of us.

I escalated through the phone today and the guy did say they will get back to me within a day or two even though the normal time they advise is 5 working days.

Hopefully the above helped with details. Any recommended ways that may "expedite" the decision?

You could have applied in December already, 28 days before the 10th anniversary of your date of entry to the UK.

You also cannot change jobs until you have ilr and your brp card. While you wait, your existing visa conditions continue and you can only work for your tier 2 sponsor.

Hi CR001 (And everyone really)

Just a follow up. I've come back today to see a Royal Mail card saying there was a delivery for me that needed a signature, given I'm not expecting anything on the post I'm thinking it must be the decision letter.

The concerning part is I checked the right to work website online and it is still referring to the expiry date of my current BRP (I used my current BRP details to get the result). I know I will probably find out tomorrow but to help with the wait this evening can you advise whether it is not uncommon for an application to be approved without updating the online portal with my current BRP? Reading the posts in here it seems like everyone had their online page changed to "no limit" prior to receiving a decision letter which make me fear the decision letter has bad news. Your advise is appreciated.

Thank you.

please do keep us updated once you have the letter. I believed lots of members here using the right to work to check regularly before we had the decision. Wish you get a positive result tomorrow.

Moeribi wrote: ↑

Tue Feb 26, 2019 8:51 am

youzidejia wrote: ↑

Mon Feb 25, 2019 7:49 pm

Moeribi wrote: ↑

Mon Feb 25, 2019 6:48 pm

CR001 wrote: ↑

Fri Feb 22, 2019 5:21 pm

You could have applied in December already, 28 days before the 10th anniversary of your date of entry to the UK.

You also cannot change jobs until you have ilr and your brp card. While you wait, your existing visa conditions continue and you can only work for your tier 2 sponsor.

Hi CR001 (And everyone really)

Just a follow up. I've come back today to see a Royal Mail card saying there was a delivery for me that needed a signature, given I'm not expecting anything on the post I'm thinking it must be the decision letter.

The concerning part is I checked the right to work website online and it is still referring to the expiry date of my current BRP (I used my current BRP details to get the result). I know I will probably find out tomorrow but to help with the wait this evening can you advise whether it is not uncommon for an application to be approved without updating the online portal with my current BRP? Reading the posts in here it seems like everyone had their online page changed to "no limit" prior to receiving a decision letter which make me fear the decision letter has bad news. Your advise is appreciated.

Thank you.

please do keep us updated once you have the letter. I believed lots of members here using the right to work to check regularly before we had the decision. Wish you get a positive result tomorrow.

Update: Just collected the letter. It mentions that although they normally make a decision within 24 hours of the appointment date, this has not been possible in my case. Then it goes on saying I will be contacted to get a refund for the faster service fees in due course. They then mentioned they expect to make a decision on my application by the 21st May.

The letter was issued on the 21st February so they'v given themselves 3 months to look at the application. A part of me thinks due to the large number of calls they receive as a result of the super priority service delay they're now telling people it's gonna take longer so we stop calling them, dunno.

Anyway, has anyone had a similar letter? if so can you share your experience please? Thanks and regards.

Gangat123 wrote: ↑

Mon Feb 25, 2019 4:30 pm

I got message to complax issue so 5 working days finish so how long i have to wait

CR001 wrote: ↑

Tue Feb 26, 2019 7:21 am

Lily55 wrote: ↑

Tue Feb 26, 2019 2:20 am

Hi, everyone

I’ve submitted my SET(M) today and I just noticed that I filled in a mistake in the form. I put one of the date I left U.K. wrong~ should be 27/07/2014 instead of 14/07/2014 (went to Iceland for a trip, did have a border stamp on one of pages of my passport). If it doesn’t affect my leaving days (still less than 90 days a year), will this mistake be a issue???!!! I have been checking my form many many times, really don’t know how this happened. Hope this mistake won’t affect my application!!!

Should not be an issue. You could add a cover letter if you want.

There is no "90" days absence limit per year so not sure why you reference that. There is in fact no absence limit for spouse settlement visa holders and set m.

r33z wrote: ↑

Tue Feb 26, 2019 9:33 am

Gangat123 wrote: ↑

Mon Feb 25, 2019 4:30 pm

I got message to complax issue so 5 working days finish so how long i have to wait

Hi, what did they exactly tell you in email or letter? What were their wording?

YTL25 wrote: ↑

Fri Feb 22, 2019 12:47 pm

Just want to update that my physical decision letter has arrived this morning via Royal Mail Special Delivery - so a signature is required to receive it.

Due to the new service process, we were no longer asked to submit our current BRP when we enrolled Biometrics. In this decision letter, it states that you need to cut the old BRP in half and post it back to Home Office, otherwise there might be £1000 penalty.
Has anybody done this? I wonder what service to use? Would a normal first class post be sufficient? The return address is a PO Box, so I'm guessing a special delivery might be overkill as nobody will be there to sign for a PO Box address?

YTL25 wrote: ↑

Wed Feb 20, 2019 3:23 pm

Hello,
I have been following the forum for the past 2 weeks while I prepare for my application. Now my application has completed, and I just want to say thank you for all those who shared their experience and tips. It's been very helpful!
Here is my timeline and experience of applying -

Applied for ILR Route : Set(O) under Tier 2 (General) route
Date application sent : Monday, 18 Feb 2019. I uploaded all my supporting documents on the same day.
Date Biometrics Enrolled : Wednesday, 20 Feb 2019. I went to London Premium Lounge (had to pay £200 extra, mainly because I wanted to get it done today, and this was the only available location for me. Croydon is a bit too far for me to travel and I would have to pay £100 too for "out of hours" appointment slot if I want to do it today.)

Approval Received : Email came through on the same day - Wednesday, 20 Feb 2019
Decision Letter Received: Friday, 22 Feb 2019
BRP Card Received : Waiting - will update in due course

I'm so very happy right now, as it turns out to be a very quick and smooth process for me! My appointment was at 10:00, and I was done by 10:30 (biometrics was quick, it just took a while for the staff to verify all my uploaded documents).
Less than 3 hrs later, I received the email from Home Office confirming that my ILR has been granted, and decision letter and BRP will be posted to be in due course.
I immediately went on to gov.uk (https://www.gov.uk/prove-right-to-work) to check my right to work - and it has already been changed to "there is no limit".
After following this forum for the past 2 weeks, I know there has been mixed experience on the 24hr service timeline. So I was prepared that I might have to wait longer, and was hoping for the best (that I would receive a decision tomorrow)... To my surprise, my decision came just 3 hrs later! So I'm over the moon!

I wish all of you who are about to submit or are still waiting the best of luck!!

Here is a list of documents I submitted in case anybody might find helpful -
Required:
- Current passport (including scans of all pages)
- Previous passport (including scans of all pages - this has been my main passport and has a lot of visas, entry/exit stamps on it!)
- BRP
- Police registration form (required for certain nationalities only. I have always been good at it - every time I had any change I need to report, I do it straightaway. I think that is somewhat important, as it shows that you're following the immigration rules/conditions to your current visa.)
- Signed consent form (for Home Office to do verification checks)
- Life in the UK Tess pass notification
- UK Degree certificate (for language requirement)
- Employer Letter confirming my employment status (key words "still needed for the foreseeable future"), my current salary, the SOC (the same was on my Tier 2 CoS), and my salary is above the required rate (I also asked my employer to state "my rate of pay will stay the same for the foreseeable future").
- Payslip (only most recent one is required, but I have provided all months of this tax year)
- Bank statement (only most recent one is required, to show the payslip amount has been paid into your account - but I have provided for all months of this tax year)
- Employer Letter confirming my absences from the UK (in the letter, they also confirm how many days of annual leave I'm entitled to)

Additional:
- P60s for the past 5 years
- HMRC issued Employment history for the past 5 years
- Excel summary I created myself to count my days of absences from the UK - I also include detailed reasons for travel, as well as where to find the related "entry/exit stamps" on my passports. I think it will help the caseworker if they need to verify / check your travel history
- Home Office letters that I received in the past when I applied for my Tier 2 Leave to Remain in the UK

r33z wrote: ↑

Tue Feb 26, 2019 9:32 am

Moeribi wrote: ↑

Tue Feb 26, 2019 8:51 am

youzidejia wrote: ↑

Mon Feb 25, 2019 7:49 pm

Moeribi wrote: ↑

Mon Feb 25, 2019 6:48 pm

Hi CR001 (And everyone really)

Just a follow up. I've come back today to see a Royal Mail card saying there was a delivery for me that needed a signature, given I'm not expecting anything on the post I'm thinking it must be the decision letter.

The concerning part is I checked the right to work website online and it is still referring to the expiry date of my current BRP (I used my current BRP details to get the result). I know I will probably find out tomorrow but to help with the wait this evening can you advise whether it is not uncommon for an application to be approved without updating the online portal with my current BRP? Reading the posts in here it seems like everyone had their online page changed to "no limit" prior to receiving a decision letter which make me fear the decision letter has bad news. Your advise is appreciated.

Thank you.

please do keep us updated once you have the letter. I believed lots of members here using the right to work to check regularly before we had the decision. Wish you get a positive result tomorrow.

Update: Just collected the letter. It mentions that although they normally make a decision within 24 hours of the appointment date, this has not been possible in my case. Then it goes on saying I will be contacted to get a refund for the faster service fees in due course. They then mentioned they expect to make a decision on my application by the 21st May.

The letter was issued on the 21st February so they'v given themselves 3 months to look at the application. A part of me thinks due to the large number of calls they receive as a result of the super priority service delay they're now telling people it's gonna take longer so we stop calling them, dunno.

Anyway, has anyone had a similar letter? if so can you share your experience please? Thanks and regards.

Did they mention about exceptionally complex issues and they normally take 6 month but in your case, this might take longer than 6month. if they can't make the decision by this date, they will let you know?

Saad02 wrote: ↑

Wed Feb 27, 2019 8:37 am

I have opted for the UKVCAS Super Priority Service and was expecting to get a decision within 24 hours after my Biometric enrollment on 15th February. However, I have had no correspondence whatsoever. I called them on 19th February to get an update and was advised by the agent that generally a decision is made within 24 hours for "Super Priority" cases, but the correspondence could take up to 5 working days. I was advised to call back if I didn't hear anything within the time frame.

5 working days elapsed and I still did not have any correspondence. As per the agent's advice, I called them again on 25th February to track the progress. The agent took my details and mentioned that they would be escalating the case to the Home Office. If I don't hear anything again within "5 working days", I was advised to call back again.

I got a call from the Home Office via a private number on 26th February. I didn't pick up the call initially, but the person left me a voicemail and called me back after 20 minutes. The lady I spoke to mentioned that due to the delay I would get a refund (which I have to claim online). The case will still be treated as a priority and they would aim to look into it as soon as possible.

Did anyone get a call from the Home Office regarding getting a refund due to the delay?

Saad02 wrote: ↑

Wed Feb 27, 2019 8:37 am

I have opted for the UKVCAS Super Priority Service and was expecting to get a decision within 24 hours after my Biometric enrollment on 15th February. However, I have had no correspondence whatsoever. I called them on 19th February to get an update and was advised by the agent that generally a decision is made within 24 hours for "Super Priority" cases, but the correspondence could take up to 5 working days. I was advised to call back if I didn't hear anything within the time frame.

5 working days elapsed and I still did not have any correspondence. As per the agent's advice, I called them again on 25th February to track the progress. The agent took my details and mentioned that they would be escalating the case to the Home Office. If I don't hear anything again within "5 working days", I was advised to call back again.

I got a call from the Home Office via a private number on 26th February. I didn't pick up the call initially, but the person left me a voicemail and called me back after 20 minutes. The lady I spoke to mentioned that due to the delay I would get a refund (which I have to claim online). The case will still be treated as a priority and they would aim to look into it as soon as possible.

Did anyone get a call from the Home Office regarding getting a refund due to the delay?

waitingresponse wrote: ↑

Wed Feb 27, 2019 9:05 am

Saad02 wrote: ↑

Wed Feb 27, 2019 8:37 am

I have opted for the UKVCAS Super Priority Service and was expecting to get a decision within 24 hours after my Biometric enrollment on 15th February. However, I have had no correspondence whatsoever. I called them on 19th February to get an update and was advised by the agent that generally a decision is made within 24 hours for "Super Priority" cases, but the correspondence could take up to 5 working days. I was advised to call back if I didn't hear anything within the time frame.

5 working days elapsed and I still did not have any correspondence. As per the agent's advice, I called them again on 25th February to track the progress. The agent took my details and mentioned that they would be escalating the case to the Home Office. If I don't hear anything again within "5 working days", I was advised to call back again.

I got a call from the Home Office via a private number on 26th February. I didn't pick up the call initially, but the person left me a voicemail and called me back after 20 minutes. The lady I spoke to mentioned that due to the delay I would get a refund (which I have to claim online). The case will still be treated as a priority and they would aim to look into it as soon as possible.

Did anyone get a call from the Home Office regarding getting a refund due to the delay?

No usually they sends an email I got an email saying you can apply for refund but no phone call.

Apexhoundd wrote: ↑

Wed Feb 27, 2019 10:10 am

Saad02 wrote: ↑

Wed Feb 27, 2019 8:37 am

I have opted for the UKVCAS Super Priority Service and was expecting to get a decision within 24 hours after my Biometric enrollment on 15th February. However, I have had no correspondence whatsoever. I called them on 19th February to get an update and was advised by the agent that generally a decision is made within 24 hours for "Super Priority" cases, but the correspondence could take up to 5 working days. I was advised to call back if I didn't hear anything within the time frame.

5 working days elapsed and I still did not have any correspondence. As per the agent's advice, I called them again on 25th February to track the progress. The agent took my details and mentioned that they would be escalating the case to the Home Office. If I don't hear anything again within "5 working days", I was advised to call back again.

I got a call from the Home Office via a private number on 26th February. I didn't pick up the call initially, but the person left me a voicemail and called me back after 20 minutes. The lady I spoke to mentioned that due to the delay I would get a refund (which I have to claim online). The case will still be treated as a priority and they would aim to look into it as soon as possible.

Did anyone get a call from the Home Office regarding getting a refund due to the delay?

I called the HO helpline again today, on behalf of my wife and they said I escalated on 22nd Feb and now I can only escalate again after 30 working days if I’ve had a response. I told them that I escalated on 15th Feb (also had a response - generic email) and after 5 working days escalated on 22nd Feb and the woman said that is an error and never should have happened!

Lost all hope now.

Good luck to everyone.

Ken

Saad02 wrote: ↑

Wed Feb 27, 2019 2:31 pm

Apexhoundd wrote: ↑

Wed Feb 27, 2019 10:10 am

Saad02 wrote: ↑

Wed Feb 27, 2019 8:37 am

I have opted for the UKVCAS Super Priority Service and was expecting to get a decision within 24 hours after my Biometric enrollment on 15th February. However, I have had no correspondence whatsoever. I called them on 19th February to get an update and was advised by the agent that generally a decision is made within 24 hours for "Super Priority" cases, but the correspondence could take up to 5 working days. I was advised to call back if I didn't hear anything within the time frame.

5 working days elapsed and I still did not have any correspondence. As per the agent's advice, I called them again on 25th February to track the progress. The agent took my details and mentioned that they would be escalating the case to the Home Office. If I don't hear anything again within "5 working days", I was advised to call back again.

I got a call from the Home Office via a private number on 26th February. I didn't pick up the call initially, but the person left me a voicemail and called me back after 20 minutes. The lady I spoke to mentioned that due to the delay I would get a refund (which I have to claim online). The case will still be treated as a priority and they would aim to look into it as soon as possible.

Did anyone get a call from the Home Office regarding getting a refund due to the delay?

I called the HO helpline again today, on behalf of my wife and they said I escalated on 22nd Feb and now I can only escalate again after 30 working days if I’ve had a response. I told them that I escalated on 15th Feb (also had a response - generic email) and after 5 working days escalated on 22nd Feb and the woman said that is an error and never should have happened!

Lost all hope now.

Good luck to everyone.

Ken

Hope for the best mate. I am sure it is quite frustrating - especially when you pay for a premium service.

The lady from the home office who I spoke to did mention that there are quite a few super priority service applications that have not been looked at yet and assured me that I was not the only one. However, the applications are labelled as a priority so they will try to wrap it as soon as possible. I tried asking for a time frame but she replied she couldn't give one and the only thing I can do is wait - not very helpful there!