UKVCAS Super Priority Service

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

CR001 wrote: ↑

Mon May 13, 2019 3:12 pm

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

if you don't submit a test that is on the current list and at the approved level, they will use an old test and likely not grant ILR but a 2.5 year further leave to remain.

Is your test from 2012 an IELTS or ESOL or ...... test??

You can only use an expired test if it was used in a previous application AND it is on the CURRENT HO approved test and test provider list.

adammrhart wrote: ↑

Mon May 13, 2019 3:47 pm

CR001 wrote: ↑

Mon May 13, 2019 3:12 pm

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

if you don't submit a test that is on the current list and at the approved level, they will use an old test and likely not grant ILR but a 2.5 year further leave to remain.

Is your test from 2012 an IELTS or ESOL or ...... test??

You can only use an expired test if it was used in a previous application AND it is on the CURRENT HO approved test and test provider list.

Thanks CR001.

The test taken was an IELTS SELT Consortium test. I achieved level B2, so above the required B1.

The FAQs on the govt website state that "Any tests taken from 6 April 2015 must be on the approved SELT list", and the guy I spoke to earlier on the helpline number backed this up. Your suggestion that this ILR application must use a test from the current approved list goes against that - are you certain?

And regarding the comment in the case worker's letter stating that "your application will then be considered on the basis of the valid English Language pass we hold on file", does that not suggest that they are satisfied with the certificate for ILR anyway?

Appreciate the help.

Thanks

CR001 wrote: ↑

Mon May 13, 2019 4:04 pm

adammrhart wrote: ↑

Mon May 13, 2019 3:47 pm

CR001 wrote: ↑

Mon May 13, 2019 3:12 pm

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

if you don't submit a test that is on the current list and at the approved level, they will use an old test and likely not grant ILR but a 2.5 year further leave to remain.

Is your test from 2012 an IELTS or ESOL or ...... test??

You can only use an expired test if it was used in a previous application AND it is on the CURRENT HO approved test and test provider list.

Thanks CR001.

The test taken was an IELTS SELT Consortium test. I achieved level B2, so above the required B1.

The FAQs on the govt website state that "Any tests taken from 6 April 2015 must be on the approved SELT list", and the guy I spoke to earlier on the helpline number backed this up. Your suggestion that this ILR application must use a test from the current approved list goes against that - are you certain?

And regarding the comment in the case worker's letter stating that "your application will then be considered on the basis of the valid English Language pass we hold on file", does that not suggest that they are satisfied with the certificate for ILR anyway?

Appreciate the help.

Thanks

IELTS SELT Consortium wasn't in place in 2012. It only came into effect on 6th April 2015.

HO guidance states clearly 'current' list if the test you are using is expired.

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

adammrhart wrote: ↑

Mon May 13, 2019 6:57 pm

adammrhart wrote: ↑

Mon May 13, 2019 2:55 pm

Hi guys, first time poster here.

I applied for ILR via SET(M) using the Super Priority Service on Friday 10th May, submitting my supporting docs and biometrics in Croydon. I then received an email a few hours later stating "...We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within this time. A letter has been issued to you via recorded delivery (PDF copy attached). Please follow the instructions provided."

The attached letter read as follows:

"The English Language qualification you have submitted with your application for ILR cannot be accepted as it was not taken at “An Approved Centre”. A list of approved centres can be found here:

https://www.gov.uk/government/publicati ... uage-tests

We are now allowing you 28 calendar days from receipt of this letter to obtain a pass of B1 or higher at an approved centre. You must send us your new certificate within that timescale. If you fail to submit a new valid English Language certificate showing a pass of B1 grade or above within the timescale above, your application will then be considered on the basis of the valid English Language pass we hold on file.
Furthermore, if you request the return of your Passport for the purposes of taking that test, your Passport must also be returned to us within 28 calendar days. Failure to do so will result in your application for ILR being refused."

Now, I'm confused with this for a couple of reasons:

a) the certificate submitted with this application is the same one used in both the previous two applications made on this same 5-year route (Cambridge Assessment English taken in 2012, level B2), therefore must be the same one as 'the valid English Language pass' that the case worker's letter stated they have on file;

b) even if it wasn't the same, the test was taken in 2012 and therefore before the rule change in 2015 re 'approved centres';

c) even if it wasn't the same AND the submitted certificate wasn't valid, why can't they just use the valid one they have on file?!

I've responded to the email and chased twice, but haven't yet heard anything back. Does anyone know if the email address UKVISETM@homeoffice.gov.uk is monitored? I've called the helpline, who have confirmed that, as the certificate was accepted for previous applications on the same route, it is valid and it sounds like the case worker has made a mistake.

I'm due to be travelling outside the UK in two weeks, so if anyone has any tips on how to nudge them to either confirm either way, it would be a huge help!!

Thanks

To add some clarity...

The English certificate I have is the Cambridge ESOL Level 1, with level B2 achieved, taken in 2012. I used this to apply for my initial leave to remain, and again for my FLR.

I understood that, as this certificate doesn't expire (can anyone corroborate this?) and it was approved for both my previous visas on this route, it can be used as proof of my knowledge of English for my ILR application. Is this correct?

Also, can anyone confirm that the email address UKVISETM@homeoffice.gov.uk is monitored? This is where the case worker emailed me from, and where I've sent a few unanswered responses to.

Thanks for your help!

azianowar wrote: ↑

Mon May 06, 2019 9:18 am

Hi Guys,

My wife had applied for her ILR (SET-M) on 25th April 2019 using the 24hrs Super Priority. we are still awaiting for HO to make the decision.
On 26th April 2019 we received the below email:

"Thank you for your recent application for Indefinite Leave to Remain, using the Super Priority Visa service.
We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within the 24 hour target. This is because your application raises exceptionally complex issues and we require further time to consider the case thoroughly and reach a decision."

All our document checking was fine and no further action was required. I have given HO more than sufficient supporting document in order to avoid any delays. My wife has never been refused for her Visa and my accommodation and finance is more that sufficient so i am puzzled on why this would be the case. After Chasing for an update on 2nd May 2019 i have now received the below email on 3rd May 2019:

"Thank you for contacting UKVI Contact Centre.
We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible."

Considering the fact that we had paid an extra £800 for the Super Priority this is not the service we were expecting. There is no details on what complex issues are causing the delay. Also no one from HO has contacted my wife and today is 6th May 2019. Has anyone else experienced this? Anyone know what steps i should do now as after escalation all i have received was a generic email.

ObiEff01 wrote: ↑

Wed May 15, 2019 8:05 pm

My wife received the below email today, she found 2 missed calls after coming out of a lecture, they were probably the calls mentioned in the email.

"Dear Mrs XXXX,

We have attempted to contact you today, as UKVI have informed us you are required to attend an appointment at our site. Unfortunately we have not been able to contact you to arrange a new appointment.

In order for UKVI to process your application you must book a new appointment. This can be done by logging into your account on https://www.UKVCAS.co.uk or by calling our customer helpline on 0330 123 1199, calls to this number are charged at local rates.

If you do not book a further appointment your application may be rejected by UKVI."

We applied online for a first spouse visa extension flr(m) on the 27th of April. My wife attended her biometrics appointment on the 10th of May, until todays email we have received no confirmation or communication from UKVi or Sopra Steria. We are baffled by why they would need a second appointment, could the staff member who took the biometrics have forgotten to submit the application? When I look at the online account, I still have the option to upload documents, should this be disabled once the application has been submitted.

I checked on the website and there is no way to book an appointment there, it still shows the details of the previous appointment and there is an option to cancel it, but no way to book another appointment. We will call tomorrow morning to see about booking a second appointment.

If anyone has any ideas as to what this could be about then please let us know.

Thanks

Thank you for your recent application for Indefinite Leave to Remain.

A letter has been issued to you via recorded delivery. Please await the receipt of this letter and follow the instructions provided.

waitingresponse wrote: ↑

Fri May 17, 2019 2:07 pm

Hello,

I have applied for ILR in 9th of Feb (SET M) through super priority service, I just received an email from UKVI

Thank you for your recent application for Indefinite Leave to Remain.

A letter has been issued to you via recorded delivery. Please await the receipt of this letter and follow the instructions provided.

Anyone received this kind of email ?

Thanks

waitingresponse wrote: ↑

Fri May 17, 2019 2:25 pm

Thank you!

I don't understand how home office works , I am earning in 6 figures and I own house which is more than half million, I don't understand how they are finding difficulties to grant me ILR visa which requires 18,600 per annum I am also a father and a husband of a british citizens by born.

Thanks

waitingresponse wrote: ↑

Fri May 17, 2019 2:58 pm

Sure, I was on spouse visa 5 year route, granted to leave to remain in december 2013 for 33 months. Then I have applied for my first visa extension through premium service and I got the decision on same day within 2 hours of the application may be because at that time I was working as permanent employee so for them easy to verify all documents. This time I have applied for ILR through premium service with all my supporting documents like (VAT, TAX returns, bank statements, relationship proof, last two years of address history, accommodation details mortgage and land registry papers.), english language certificate which I passed before application to make sure they don't reject because my last certificate was expired.

This week I approached to my MP again (I was in touch since March) and she asked minister of immigration to process my application quickly because I have paid premium service fees and they took more than 3 months of time to make decision.

Thanks

CR001 wrote: ↑

Thu May 09, 2019 3:07 pm

raselsob wrote: ↑

Thu May 09, 2019 2:36 pm

Hi


I made on online application through 5 years british spouse route , I had required only 3 documents , my passport copy my partner passport copy & her declaration form . This is 3 mandatory documents , I submitted my application through sopra UKVCAS. They checked all the documents & take my biometric then submitted my application on 25th of March 2019 . I had paid for super priority service, next day 26th March I got email from HO -
(Thank you for your Super Priority Application.

We have attempted to process your application within the 24 hour service standard, unfortunately it appears it will not be processed within the 24 hour target. This is because your application raises exceptionally complex issues and we require further time to consider the case thoroughly and reach a decision.


In order for us to make a decision as soon as possible, could you please post your current Bangladesh passport to us directly at:)


I have sent my passport same day & Royal Mail special next day service , they got my passport on 27th , then I called few times help centre, contact my MP , I had an email from UKVI I will get refund for premium service, but after 1 month I got another email , I will get get refund . Yeasterdya I got another email from home office .

(Thank you for contacting UKVI Contact Centre.

We aim to complete all applications within the 24-hour service standard. As our records indicate that further information was required to complete your application we could not complete your application within the 24-hour service standard. We will complete your application as quickly as possible once this information is received.)

I really don’t know , how come after 1 month HO saying they are waiting for the documents, they had asked just my passport. I already provided it . Could anyone help me whom shall I contact , UK help centre said I have to wait another month to escalate this .

Did you not submit ANY financial evidence of meeting the requirement, English B1, LIUK, proof of cohabitation for last 2 years etc etc???

CR001 wrote: ↑

Fri May 17, 2019 6:39 pm

waitingresponse wrote: ↑

Fri May 17, 2019 2:58 pm

Sure, I was on spouse visa 5 year route, granted to leave to remain in december 2013 for 33 months. Then I have applied for my first visa extension through premium service and I got the decision on same day within 2 hours of the application may be because at that time I was working as permanent employee so for them easy to verify all documents. This time I have applied for ILR through premium service with all my supporting documents like (VAT, TAX returns, bank statements, relationship proof, last two years of address history, accommodation details mortgage and land registry papers.), english language certificate which I passed before application to make sure they don't reject because my last certificate was expired.

This week I approached to my MP again (I was in touch since March) and she asked minister of immigration to process my application quickly because I have paid premium service fees and they took more than 3 months of time to make decision.

Thanks

If you applied as Self Employed, did you submit all the required documents per Appendix 1.7??

https://assets.publishing.service.gov.u ... ext_1_.pdf

shzeeshanyounas1 wrote: ↑

Sat May 18, 2019 8:20 am

Hi,
I am a new member,
I applied for long residency ILR, my previous visa was Tier-1 with extension.
I got my first visa as a student on 01/06/2009.
but entered in the UK on 16/06/2009
my tier-1 extension expired on 10/05/2019.
submitted my application on 09/05/2019 for ILR online (super priority Service)
bio did on 15/05/2019.
15/05/2019 got a letter from UKBA

"Although we would normally decide the application within 24 hours from the time that your client completed his appointment, unfortunately, this is not going to be possible in this case.

This is because your application raises exceptionally complex issues and we require further time to consider your case thoroughly and reach a decision.

We expect to make a decision on your application by 16 August 2019, but we will write to you again if this is not going to be possible."


anyone has seen this letter with an exact date?

and

can I contact MP as I have seen some people have done that?
Please, Advice.???