10 year Standard visitor visa

Hi, My parents applied for 10 year standard visit visa, they had 80% of their finances in the form of fixed deposits, today when they went to pune VFS, they refused to scan fixed deposits and put it as supporting documents

Now the problem is that in application form it is mentioned that they have xxx balance which includes the fixed deposits but as vfs refused to send those documents to UK immigration, there is a discord in the application statement and supporting documents sent.

Is there any email address where I can contact UK immigration and explain the situation ?
Is there any way ?

I have paid huge amount for both of theirs 10 year visa and I am not very worried

Please help !!!!!

Fixed deposits might boost the evidences where the applicant has to show his social ties with his own country but they may not be considered as financial documents because of not being immediately casheable or withdrawalable.

Have your parents had visitors visas for the UK in the past? If yes, how many times and how long have they stayed each time?

As Seagul says, FDs are not usually accepted as they are not liquid funds.

yes, they have been here 3 times before, for 4, 5,5 months and we always used fixed deposits as our financial balance and it has been accepted.

I also got my in laws 10 years visa sorted with fixed deposit but this time it has been wierd.

IMO, they are liquid funds, fixed deposits are breakable and in within few hours its possible to get the cash. While doing so only thing one can loose it the interest and not the base amount

For someone's references

My parents got the visa today

Here are a things I did

- Contacted UKVI using this link https://www.gov.uk/contact-ukvi-inside-outside-uk
- I first wrote an email explain about our situation
- Then I called the number and gave the ref number from email contact
- The call center agent agreed to escalate the issue ( All this costed me addtional £45 ish)
- After 2 week I got email from UKVI to allow us to submit more supporting documents
- Went to vfs showing the email and they scanned the fixed deposits
- After 2 days they got the visa