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UKVCAS Login Issue

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

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Adoygos
Newly Registered
Posts: 3
Joined: Mon Feb 10, 2020 10:10 am

UKVCAS Login Issue

Post by Adoygos » Mon Feb 10, 2020 10:20 am

Hello everyone!

I hope someone can help me with my issue.
Last week, I paid for the BC fee for my family. Then upon accessing the UKVCAS(Sopra Steria) site to make a biometrics appointment, it asks for my user and password. I used my email address and the same password from the gov.uk site and I get the message saying either my username or password is wrong. I also received an email saying that someone tried to access my account (which is me); which then eliminates that my username is actually correct. I was able to successfully reset my password and use it to login in the gov.uk site. Redo all the steps to set a biometric appointment but I still receive the error message.

I would appreciate any help, thanks!

EEA_question
Newly Registered
Posts: 19
Joined: Mon Mar 19, 2018 10:56 am

Re: UKVCAS Login Issue

Post by EEA_question » Mon Feb 10, 2020 10:32 am

I was having trouble with UKVCAS website when I was trying to register using chrome browser.

I found using different browser (safari) solved the issue.

In your case it might not work but worth trying.

Adoygos
Newly Registered
Posts: 3
Joined: Mon Feb 10, 2020 10:10 am

Re: UKVCAS Login Issue

Post by Adoygos » Mon Feb 10, 2020 10:39 am

What issue did you encounter with Chrome? I tried Edge but same user/password issue. Thanks

EEA_question
Newly Registered
Posts: 19
Joined: Mon Mar 19, 2018 10:56 am

Re: UKVCAS Login Issue

Post by EEA_question » Mon Feb 10, 2020 11:54 am

Nothing used to happen when I clicked on few buttons and page crashed after I refreshed (with message contact administrator).

Sand6
Member
Posts: 106
Joined: Wed Feb 21, 2018 6:20 pm

Re: UKVCAS Login Issue

Post by Sand6 » Mon Feb 10, 2020 4:14 pm

You need to register on the ukvcas website first then you can access your account.

Adoygos
Newly Registered
Posts: 3
Joined: Mon Feb 10, 2020 10:10 am

Re: UKVCAS Login Issue

Post by Adoygos » Mon Feb 10, 2020 7:54 pm

Sand6 wrote:
Mon Feb 10, 2020 4:14 pm
You need to register on the ukvcas website first then you can access your account.
That was I was expecting to do. But when I click Book an Appointment and eventually get diverted to the Sopra Steria site, it asks for user/password straight away.
Last year when we did ILR, it asked for a code to be sent to do the registration. But this did not happen this time. I do not know the work around on how to get registered properly.
I hope someone could help.

morgan314
Newly Registered
Posts: 21
Joined: Thu Feb 07, 2019 12:44 pm

Re: UKVCAS Login Issue

Post by morgan314 » Tue Feb 11, 2020 10:32 am

I guess you use the same email for ILR application before so no need to register again.

Just log in with ur previous password and it should work.

voiceofthepurple
Newbie
Posts: 33
Joined: Wed Jan 01, 2014 4:56 pm

Re: UKVCAS Login Issue

Post by voiceofthepurple » Tue Feb 11, 2020 12:24 pm

Did you make sure you ticked the box at the top labelled "Continue" to allow the use of cookies?

Hitachi
Newly Registered
Posts: 9
Joined: Tue Mar 19, 2019 2:39 am

Re: UKVCAS Login Issue

Post by Hitachi » Mon Feb 24, 2020 1:35 am

Hi Adoygos
I have read your post and having the same issue can't login . can't reset the password... account locked. And invalid error contact your administrator, can't understand why my password isn't correct.?
Did you manage to solve the issue ?
Please reply .....I have my appointment on 25 /02/20 coming Tuesday.
Thanks in advance

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