I called on Saturday for an update and to complain about not receiving an initial response to my first complaint on the 31st of January 2020. I spent an hour talking to a manager insisting that there is no timeline for an answer for paper applications and just to be patient despite being homeless with my minor son.
I got a reply today. Nothing to say they do not or do uphold my complaint. No idea what to do next. It was such a hastily put together response from different for letters in different fonts and different font sizes. I hope every person with a hand in destroying people's lives like this has it come back to them.
Dear Ms Mummy21,
Thank you for your contact dated 7 March 2020 regarding your EU Settlement Scheme application attributed to unique application number 0000-0000-xxxx-xxxx.
We apologise for any inconvenience caused whilst awaiting the outcome of said application, and thank you for your understanding at this time.
The expected processing times for EU Settlement Scheme applications are based upon current performance and further information in regards to this can be found at the following link:
https://www.gov.uk/government/publicati ... plications
It usually takes around 5 working days for complete applications to be processed if no further information is required, but it can take up to a month. An application is likely to take longer than a month to process if:
We need to request more information from an applicant
The applicant is a minor, but this application has not been linked to their responsible adult
The application is submitted via the paper application route - for example were an application is based on a derivative right to reside in the UK
An applicant has a relevant criminal record
An applicant is non-EEA or non-Swiss citizen, who is applying based on a relationship which they have haven’t previously relied upon in an application to the Home Office
You have raised an application based on a derivative right to reside in the UK, and therefore as per the above guidance, applications that are raised in such a manner will take longer to consider.
Whilst we endeavour to progress all applications in a timely manner, processing times will vary on a case-by-case basis. The Home Office have to make a number of enquiries before we can reach a decision on whether or not to grant settled status to an individual under the terms of the EU Settlement Scheme. The extent and length of time taken to complete these enquiries varies according to the circumstances of each particular application.
So far our enquiries have not been completed in regards to your application and we are most sorry for the delay. Please rest assured that as soon as we are in a position to conclude this application, you will be notified of our decision via email.
We would kindly ask that you continue to remain patient whilst our deliberations are ongoing.
Yours sincerely,
EU Settlement Scheme
