t2momodu wrote: ↑Wed May 27, 2020 7:15 pm
As an update I have just received a generic email advising that theyd be in contact soon.
Dear xxxxxxxxx,
You are receiving this email because you have registered a new application with the UK Visa and Citizenship Application Services (UKVCAS) since the 1 January 2020.
If you have received this message on behalf of the lead applicant, please ensure that they are informed immediately.
Following government guidelines and Public Health England advice on COVID-19, UKVCAS, in conjunction with UKVI, will begin a controlled, phased re-opening of Service Points from 1 June 2020.
Our priority remains the safety of customers and staff to ensure we deliver an effective service that meets public health guidelines. This means that initially we can only offer our service at a reduced number of locations, and at a lower capacity than usual. Service Points are being re-opened when it is safe and measures are in place to protect customers and staff. Where public health and travel restrictions remain in place, or other requirements are not met, UKVCAS will not resume services at this time.
We understand that this may affect your booking and that it may not be possible for you to attend an appointment at one of open sites. We appreciate your continued patience during these unprecedented times.
We appreciate that some customers may be disappointed that their regional or local service points are not re-opening at this time. Please be assured, however, that every customer is important to UKVCAS and we will be reviewing the new approach regularly to assess when we are able to open more appointments, additional sites and bookings for all customers.
Whilst we will work as efficiently as possible, there may be slight delays to normal service standards as we work within new COVID-19 safety guidelines. We appreciate your continued patience during these unprecedented times.
How does this affect me?
The government's response to COVID-19 has meant that many customers who had an existing appointment, prior to the suspension of the service, have had their appointments postponed. With the agreement of UKVI, we will be sending all those customers an email explaining the next steps they need to take to rebook their appointment. If you are in this group and have not already received an email, you may receive one soon. We ask that you continue to check this registered email address for updates.
Unfortunately, if you did not have an existing appointment, prior to the suspension of the service, you will not be able to book an appointment at this time. Please be assured that we will be reviewing the new approach regularly to assess when we are able to open bookings for all customers.
If you have any further questions, please go to the UKVCAS website for the latest messages.
For the latest information on implications for your Visa application, please check UKVI’s Immigration Guidance at GOV.UK.
Next Steps
Please check your registered email regularly for the latest updates and information on when bookings will be re-opened for all customers.
Please be aware that until then, whilst the re-open sites will appear on the website, you will not be able to find or book an appointment.
For your health and wellbeing
The UKVCAS website will include the key measures we are putting in place at our sites for the health and wellbeing of our customers and staff. We recommend you read the latest information on the website before you attend for an appointment. You may notice these and other measures at the service point you attend.
For these measures to be effective we rely on all of our customers to follow any instructions given by our staff – these are for the safety and wellbeing of yourself and others.
We ask that you do not attend an appointment if you are displaying any symptoms of COVID-19. Please refer to the NHS website for any health related questions.
Once again, we ask that you please keep checking the UKVCAS website and this UKVCAS registered email account for the latest information and updates.
We appreciate your patience as we work with UKVI to resume our service safely
We look forward to welcoming you soon.
Please note that we will never send an email to ask you to provide payment details.
UKVCAS
This email address is not monitored. If your question is not answered above, please check our website.
