nnn15 wrote: ↑Sat Nov 07, 2020 4:24 pm
Dreams101 wrote: ↑Sat Nov 07, 2020 12:16 pm
Looks like we're in the same boat (applied 3 March, approved 26 May). Sounds like lockdown email approval was a curse rather than the blessing I thought it was at the same time. I have now basically spammed the same email to a half dozen of home office email addresses as well as checking with the council - never got a response (first couple of emails sent in July). Literally don't know what else to do.
@HamiltonNZ -- I know. totally agree with you. Don't know what else to do either.
Wonder how many people here are May approvals too. Seems like HO has forgotten about us.
I'm in the same boat (pre-lockdown application, approved during the spring lockdown, no progress since) and here are the options I've tried so far:
0) Phone helpline - fairly useless I'd say as they are an outsourced company, don't have access to the system and can't provide any case-specific information. Also you won't get any paper trail.
1) Email. Didn't get any reply from FurtherNationalityEnquiries. I did get an initial response from citizenship.support in the end of October (it took them more than 3 months to reply and by that time I didn't even expect to get a reply anymore). They said a "relevant department" will look at my query. So I'm hoping that someone at the HO is at least looking into the issue with our applications now.
2) Complaints at the HO website (
https://www.ukvi-complaints.homeoffice.gov.uk/reason). I'm not sure if my application got lost, in any case all the timelines the HO previously communicated have passed and I got no clear answer about the lack of progress with my application, so I think it's a valid reason to file a complaint. They have a 20 working days service standard and do respond. However, the response to the first complaint seems to be a generic copy-paste - all the members of this forum were told to wait 8-12 weeks regardless of their application and approval timelines. However, when that expires, it is possible to file a complaint about an existing complaint (as the response to the first complaint didn't provide an explanation and didn't resolve the issue). I filed the first complaint after 4 months wait. The response was to wait for 12 weeks which expires in a couple of weeks. If I don't get a letter by then, I'll have to file a complaint on a complaint. According to the website then a senior member of staff will look into the issue, and I hope if there is a problem with the spring lockdown approvals, at least they could acknowledge the issue and start working on resolving it.
3) Reaching out to a MP. I contacted my MP after 5 months wait. The MP submitted an enquiry but didn't get any response either. They said they would follow up on the issue though.
If you have any other ideas on what we could do, please share. It seems to be purely an admin issue from the HO side, so hopefully shouldn't be too difficult to resolve.
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hi, was just wondering if you have updates on your application?thanks
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