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nnn15 wrote: ↑Mon Jan 04, 2021 5:24 pmIf someone who's paperwork issuance was affected by the "system error" receives a ceremony invitation letter or naturalisation certificate, could you please post here?
My application was approved in March 2020, naturalisation certificate still hasn't been printed. After the HO confirmed that the paperwork for all applications approved through August has been printed and despatched, I submitted a complaint at the HO website as my paperwork hasn't arrived. Their service standard is 20 working days, it's been over a month and the HO hasn't responded to my complaint.
I did get a response to one of the emails I sent to citizenship.support in early December, they quoted a "technical problem" that they were investigating as an urgent matter, but I received no updates after.
SamcoSamco wrote: ↑Mon Jan 04, 2021 8:08 pmGood to hear that you received a valid response.successorxx wrote: ↑Mon Jan 04, 2021 1:38 pmSamco Have you heard anything or received your Inivitation? After my 10th attempt contacting the Home office through different emails I finally got this reply I hope is true and not generic again btw I was approved early August.
“Dear Mr xxx,
Apologies for the delay in response.
We have been looking in to your case and it appears there was a system error when your application was granted and the invitation was not sent to print, we have now resolved the issue and our citizenship and ceremonies team will despatch the invitation as soon as possible.
Please accept our sincere apologies for the inconvenience.
Kind Regards
I have not received my ceremony paperwork yet. The latest response I received was that my paperwork is not printed and it will be processed as soon as COVID restrictions ease down. It’s a joke, I have seen people apply after me and got their approval and ceremony done before me. I do appreciate there are others who have been waiting longer and that we live through difficult times, but, I work as well and we made sure to put measures in place to reduce COVID impact on our customers and production. May be my certificate is taking so long because it is being engraved in hieroglyphs.
Can you share the email address you received a response through please?
Good luck and hopefully you will get this done and dusted before Easter.
Hello thereDesmond123 wrote: ↑Fri Jan 01, 2021 5:02 pmYea it is fromBikerboy86 wrote: ↑Fri Jan 01, 2021 2:18 pmDear DesmondDesmond123 wrote: ↑Thu Dec 31, 2020 4:01 pmI just received my ceremony invitation via email, I was approved in October 20th and been waiting for so long. This morning about 2am I had to send an email adress. nationalityfrontendtechnicalspecialists@homeoffice.gov.uk. And I got a reply that they would get back to me with 20 working days.And about 11:30 this morning I received the invitation via email .Is there anyone know how Manchester council do about the ceremony,please kindly get back.I wish everyone best of luck.
Did you receive invitation email from nationalityfrontendtechnicalspecialists@homeoffice.gov.uk??
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
They attached the invitation to the email.
Service disruption
While England is under a National Lockdown, the Register Office will remain open for pre-approved appointments only. To book an appointment to register a death over the telephone, register a birth, give notice of intention to marry or enter into a civil partnership or to book a public or private citizenship ceremony, please follow the guidelines below.
Wedding and civil partnership ceremonies are not permitted to take place unless under extuniating circumstances as outlined by Government. We will be contacting couples with ceremonies who might be affected.
Yes, I received that first and then the ceremony invitation came after, about 6hours later with the same email address.Sanfarquad wrote: ↑Tue Jan 05, 2021 2:13 pmHello thereDesmond123 wrote: ↑Fri Jan 01, 2021 5:02 pmYea it is fromBikerboy86 wrote: ↑Fri Jan 01, 2021 2:18 pmDear DesmondDesmond123 wrote: ↑Thu Dec 31, 2020 4:01 pmI just received my ceremony invitation via email, I was approved in October 20th and been waiting for so long. This morning about 2am I had to send an email adress. nationalityfrontendtechnicalspecialists@homeoffice.gov.uk. And I got a reply that they would get back to me with 20 working days.And about 11:30 this morning I received the invitation via email .Is there anyone know how Manchester council do about the ceremony,please kindly get back.I wish everyone best of luck.
Did you receive invitation email from nationalityfrontendtechnicalspecialists@homeoffice.gov.uk??
NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk
They attached the invitation to the email.
I have send an email To NationalityFrontEndTechnicalSpecialists@homeoffice.gov.uk to enquire about my case and right after I sent my email, I have got an automated reply email like this:
“this is not a general correspondence inbox.
unless we have contacted you directly your email will be deleted.
Should you require nay further information regarding British citizenship you should visit :
https://www.gov.uk/contact-ukvi-inside-outside-uk “
Is this something you have received right after you send them an email?
Just want to check ?
Thanks
I genuinely hope you will get it soon.successorxx wrote: ↑Tue Jan 05, 2021 12:44 pmSamcoSamco wrote: ↑Mon Jan 04, 2021 8:08 pmGood to hear that you received a valid response.successorxx wrote: ↑Mon Jan 04, 2021 1:38 pmSamco Have you heard anything or received your Inivitation? After my 10th attempt contacting the Home office through different emails I finally got this reply I hope is true and not generic again btw I was approved early August.
“Dear Mr xxx,
Apologies for the delay in response.
We have been looking in to your case and it appears there was a system error when your application was granted and the invitation was not sent to print, we have now resolved the issue and our citizenship and ceremonies team will despatch the invitation as soon as possible.
Please accept our sincere apologies for the inconvenience.
Kind Regards
I have not received my ceremony paperwork yet. The latest response I received was that my paperwork is not printed and it will be processed as soon as COVID restrictions ease down. It’s a joke, I have seen people apply after me and got their approval and ceremony done before me. I do appreciate there are others who have been waiting longer and that we live through difficult times, but, I work as well and we made sure to put measures in place to reduce COVID impact on our customers and production. May be my certificate is taking so long because it is being engraved in hieroglyphs.
Can you share the email address you received a response through please?
Good luck and hopefully you will get this done and dusted before Easter.
I’m so sorry to hear this so frustrating...We just have to keep waiting also I got this reply through my caseworker the same email that was used in sending my approval letter....Just reply the email with your complaint hopefully your caseworker replies but I have also contacted my MP and he’s waiting for a reply aswell
It is posted.
Even private ceremonies?
