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I reported this online and here is the mail I received. Looked like one is able to escalate 20 working days later.mesn wrote: ↑Wed Jan 06, 2021 8:27 pmGot ILR decision on 14Dec(Set O with wife and daughter). Solicitor has received daughter's BRP on 28Dec but nothing for us. Not even the tracking mail. She has already reached out to HO but no update yet and she would try to speak to someone in HO. She has few friends there. Will keep you guys posted.
This is only for BRP card delay after you got your decision. If you haven't received your decision, there is nothing you can do other than waiting for the standard SLA.Adnan20161993 wrote: ↑Fri Jan 08, 2021 1:24 amI paid for my health charge and sent form on 30th of September, I uploaded documents and fingerprints on 27th of October. Since appointment I have not heard or received a single thing so I don’t even know if this is successful. So the link you send says I have to have a decision letter. How long did it take for you? Did you hear anything after your appointments? I received an email to in September to say it would take longer than 8 weeks because of the delay. But since I’ve uploaded documents I have received any letters or emails
Hi Guys, just to complete my case. I wrote to BRP delivery eMail and got a reply in 5mins that this was already delivered. Solicitor searched everywhere in the office and finally found our cards behind the fire extinguisher. So, all good on this.mesn wrote: ↑Wed Jan 06, 2021 9:58 pmI reported this online and here is the mail I received. Looked like one is able to escalate 20 working days later.mesn wrote: ↑Wed Jan 06, 2021 8:27 pmGot ILR decision on 14Dec(Set O with wife and daughter). Solicitor has received daughter's BRP on 28Dec but nothing for us. Not even the tracking mail. She has already reached out to HO but no update yet and she would try to speak to someone in HO. She has few friends there. Will keep you guys posted.
------------------------------------------------------------------
You have reported that your BRP hasn't arrived
We are currently experiencing very high volumes of requests
It is taking significantly longer than usual to resolve requests and it may take up to 20 working days to respond. We are working hard to reduce these waiting times.
If your BRP has been successfully delivered to the address you provided in your application we will not respond to your enquiry. If you have your TNT consignment reference you can track your package here: https://delivery.tnt.com/tracking, alternatively you can call TNT on 0345 608 0630. If you have changed address since making your application and did not inform us you will need to make contact with your previous address to obtain your BRP, or you will need to report it lost and apply for a replacement BRP here: https://www.gov.uk/biometric-residence- ... ot-arrived.
If you have an issue with multiple BRPs, for example your spouse's BRP or your child's BRP, then you must report the issues with each BRP separately at www.gov.uk/brp
How long must I wait for a reply?
If you have not received a response from us after 20 working days and still have not received your BRP please complete the form again, following the instructions below:
At step 2 enter “Yes” and type “20 day chaser” into the free text box that pops up
At step 5 enter both your email address and a telephone number
This will ensure that we prioritise your case but only after we confirm that you have already waited at least 20 working days.
This is an automated email, so please do not respond to it.
Thanks,
The BRP management unit
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May be you have to report it lost and re-apply.Iktara wrote: ↑Mon Jan 18, 2021 4:43 pmProbably an unusual case: UKVCAS sent my daughter's BRP via TNT. TNT delivered to the wrong address, took picture of wrong door and said it was delivered. Now TNT won't reply/stuck in their answer machine queue forever, and neither is the UKVCAS doing anything to help. What further recourse do I have in this regard?
Hello,mesn wrote: ↑Sun Jan 17, 2021 10:10 pmHi Guys, just to complete my case. I wrote to BRP delivery eMail and got a reply in 5mins that this was already delivered. Solicitor searched everywhere in the office and finally found our cards behind the fire extinguisher. So, all good on this.mesn wrote: ↑Wed Jan 06, 2021 9:58 pmI reported this online and here is the mail I received. Looked like one is able to escalate 20 working days later.mesn wrote: ↑Wed Jan 06, 2021 8:27 pmGot ILR decision on 14Dec(Set O with wife and daughter). Solicitor has received daughter's BRP on 28Dec but nothing for us. Not even the tracking mail. She has already reached out to HO but no update yet and she would try to speak to someone in HO. She has few friends there. Will keep you guys posted.
------------------------------------------------------------------
You have reported that your BRP hasn't arrived
We are currently experiencing very high volumes of requests
It is taking significantly longer than usual to resolve requests and it may take up to 20 working days to respond. We are working hard to reduce these waiting times.
If your BRP has been successfully delivered to the address you provided in your application we will not respond to your enquiry. If you have your TNT consignment reference you can track your package here: https://delivery.tnt.com/tracking, alternatively you can call TNT on 0345 608 0630. If you have changed address since making your application and did not inform us you will need to make contact with your previous address to obtain your BRP, or you will need to report it lost and apply for a replacement BRP here: https://www.gov.uk/biometric-residence- ... ot-arrived.
If you have an issue with multiple BRPs, for example your spouse's BRP or your child's BRP, then you must report the issues with each BRP separately at www.gov.uk/brp
How long must I wait for a reply?
If you have not received a response from us after 20 working days and still have not received your BRP please complete the form again, following the instructions below:
At step 2 enter “Yes” and type “20 day chaser” into the free text box that pops up
At step 5 enter both your email address and a telephone number
This will ensure that we prioritise your case but only after we confirm that you have already waited at least 20 working days.
This is an automated email, so please do not respond to it.
Thanks,
The BRP management unit
------------------------------------------------------------------
brpdelivery@homeoffice.gov.ukLongjourney80 wrote: ↑Sat Jan 23, 2021 11:51 amHello,
Which email did u use to email them? Can you please share as I am in the same boat?
Thank you
Can you please share the email??mesn wrote: ↑Sun Jan 17, 2021 10:10 pmHi Guys, just to complete my case. I wrote to BRP delivery eMail and got a reply in 5mins that this was already delivered. Solicitor searched everywhere in the office and finally found our cards behind the fire extinguisher. So, all good on this.mesn wrote: ↑Wed Jan 06, 2021 9:58 pmI reported this online and here is the mail I received. Looked like one is able to escalate 20 working days later.mesn wrote: ↑Wed Jan 06, 2021 8:27 pmGot ILR decision on 14Dec(Set O with wife and daughter). Solicitor has received daughter's BRP on 28Dec but nothing for us. Not even the tracking mail. She has already reached out to HO but no update yet and she would try to speak to someone in HO. She has few friends there. Will keep you guys posted.
------------------------------------------------------------------
You have reported that your BRP hasn't arrived
We are currently experiencing very high volumes of requests
It is taking significantly longer than usual to resolve requests and it may take up to 20 working days to respond. We are working hard to reduce these waiting times.
If your BRP has been successfully delivered to the address you provided in your application we will not respond to your enquiry. If you have your TNT consignment reference you can track your package here: https://delivery.tnt.com/tracking, alternatively you can call TNT on 0345 608 0630. If you have changed address since making your application and did not inform us you will need to make contact with your previous address to obtain your BRP, or you will need to report it lost and apply for a replacement BRP here: https://www.gov.uk/biometric-residence- ... ot-arrived.
If you have an issue with multiple BRPs, for example your spouse's BRP or your child's BRP, then you must report the issues with each BRP separately at www.gov.uk/brp
How long must I wait for a reply?
If you have not received a response from us after 20 working days and still have not received your BRP please complete the form again, following the instructions below:
At step 2 enter “Yes” and type “20 day chaser” into the free text box that pops up
At step 5 enter both your email address and a telephone number
This will ensure that we prioritise your case but only after we confirm that you have already waited at least 20 working days.
This is an automated email, so please do not respond to it.
Thanks,
The BRP management unit
------------------------------------------------------------------
Can you please share the email??mesn wrote: ↑Sun Jan 17, 2021 10:10 pmHi Guys, just to complete my case. I wrote to BRP delivery eMail and got a reply in 5mins that this was already delivered. Solicitor searched everywhere in the office and finally found our cards behind the fire extinguisher. So, all good on this.mesn wrote: ↑Wed Jan 06, 2021 9:58 pmI reported this online and here is the mail I received. Looked like one is able to escalate 20 working days later.mesn wrote: ↑Wed Jan 06, 2021 8:27 pmGot ILR decision on 14Dec(Set O with wife and daughter). Solicitor has received daughter's BRP on 28Dec but nothing for us. Not even the tracking mail. She has already reached out to HO but no update yet and she would try to speak to someone in HO. She has few friends there. Will keep you guys posted.
------------------------------------------------------------------
You have reported that your BRP hasn't arrived
We are currently experiencing very high volumes of requests
It is taking significantly longer than usual to resolve requests and it may take up to 20 working days to respond. We are working hard to reduce these waiting times.
If your BRP has been successfully delivered to the address you provided in your application we will not respond to your enquiry. If you have your TNT consignment reference you can track your package here: https://delivery.tnt.com/tracking, alternatively you can call TNT on 0345 608 0630. If you have changed address since making your application and did not inform us you will need to make contact with your previous address to obtain your BRP, or you will need to report it lost and apply for a replacement BRP here: https://www.gov.uk/biometric-residence- ... ot-arrived.
If you have an issue with multiple BRPs, for example your spouse's BRP or your child's BRP, then you must report the issues with each BRP separately at www.gov.uk/brp
How long must I wait for a reply?
If you have not received a response from us after 20 working days and still have not received your BRP please complete the form again, following the instructions below:
At step 2 enter “Yes” and type “20 day chaser” into the free text box that pops up
At step 5 enter both your email address and a telephone number
This will ensure that we prioritise your case but only after we confirm that you have already waited at least 20 working days.
This is an automated email, so please do not respond to it.
Thanks,
The BRP management unit
------------------------------------------------------------------
This topic is NOT for BTC questions. It is for BRPs issued under the UK immigration/visa rules.DMEGGI wrote: ↑Mon Mar 08, 2021 6:51 pmThe reason for the complaint Biometric residence card (BRC)
What is the problem with : STILL BRC CARD NOT Arrived
Home Office reference number xxxxxx
Complaint details GOOD EVENING SR myself XXXXXXXX's sir i applied RESIDENCE CARD for my family my wife and my three daughters SIR i applid BIOMETRIC RESIDENCE CARD on MAY 2020 i received biometric cards of my wife and two daughters FOUR months ago but i still didnt receive BRC card of my one daughter her name is xxxxxxxxx MY DAUGHTERS DATE OF BIRTH xxxxxxx my daughters REFERENCE NUMBER IS xxxxxx my daughter finished biometric fingerprints on 08/06/2020 on xxxxxxxxxx i have done BIOMETRIC ENROLMENT AND FINGERPRINTS 8 MONTHS AGO but i still did not receive my daughters biometric card so please help me sir i contaced home office plenty times but nobody can give proper answer and i also mailed so many times but no answer i need some information from your side sir i recievd BRP card my wife and my two daughter and it was valid for only one year and it is about to finish so i am going to apply more 5 years of BRC card in EU settlement scheme but i still did not recieve one dughters BRP card so i am waiting for the BRC card sir is it possible can i apply my third daughters BRC card again under EU setlement scheme so i just want information if it is possible let me know thank you very much
