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RM does not deliver to HMPO directly. RM delivers to the local depot where HMPO has arrangements with. HMPO picks up applications from there in bulk. Your item will be delivered at the local depot that is the last destination which is normal. You will get a notification for documents received by HMPO in 1-4 working days after RM delivered. Nothing to worry.jasmine89 wrote: ↑Thu Feb 11, 2021 10:47 amHi all,
I sent my documents to Peterborough passport office cia special delivery.
I was just checking the tracking it says delivered at 5am?
Does that sound right? I have never heard royal mail deliver this early and who would have collected at that time. Panicking a little. I hope they delivered to the right place. Signature says signed for by:passports
Read the previous messages from user @skasyap. Member was in a similar situation and made an official complaint. It was sorted the next day then.najam1 wrote: ↑Thu Feb 11, 2021 10:17 amHi All,
I'm really worried now that why my application is taking so long. I submitted it online on 9th January 2021 and received acknowledgement from HMPO on 15th Jan 2021 that they've received my documents.
On 27th Jan 2021, its status updated to 'Application being processed' and not been changed since. The address I gave in the application I'm no longer moving there hence rang HMPO yesterday (10/01/2021) who advised to send them in writing with these changes. I posted them that letter yesterday.
My worry starts when i compare my timeline with others on the following thread: british-citizenship/british-passport-ap ... -7620.html
most of the applicants are getting approval in 1-3 days once their application is picked up for processing. in my case however, it hasn't been changed in last 15 days. I had an urgent travel plan which i have to put on hold because of this which is in addition to stress and anxiety it cause.
Is there anyway i can expediate my application and can get better understanding of whats is going on?
Phew. That is such a relief to know. Thank you soo soo much for your guidance.CULLINAN wrote: ↑Thu Feb 11, 2021 1:05 pmRM does not deliver to HMPO directly. RM delivers to the local depot where HMPO has arrangements with. HMPO picks up applications from there in bulk. Your item will be delivered at the local depot that is the last destination which is normal. You will get a notification for documents received by HMPO in 1-4 working days after RM delivered. Nothing to worry.jasmine89 wrote: ↑Thu Feb 11, 2021 10:47 amHi all,
I sent my documents to Peterborough passport office cia special delivery.
I was just checking the tracking it says delivered at 5am?
Does that sound right? I have never heard royal mail deliver this early and who would have collected at that time. Panicking a little. I hope they delivered to the right place. Signature says signed for by:passports
In my personal experience, Peterborough is one of the most efficient HMPO. You should get your passport sooner hopefully.
Noaskmeplz82 wrote: ↑Thu Feb 11, 2021 2:12 pmCan you select which HMPO should process your application ? If you are living in LONDON for example
How was it collected from your home? You used a self print label?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:12 pmI've sent the supporting documentation by Royal Mail Special Delivery. It was collected from my home in London 2 days ago.
Unfortunately the Royal Mail tracking shows nothing more than "Item collected". No other sign of it being scanned as it goes through the network. I am massively concerned it may have got lost already.
Any experiences as far as Royal Mail tracking is concerned? I called Royal Mail twice and I got two different answers already.
Yes. I paid for Special Delivery and for collection. The postman collected it on the 9th, which the tracking correctly shows (twice in the space of 5 minutes). But beyond that, not other scans.CULLINAN wrote: ↑Thu Feb 11, 2021 2:13 pmHow was it collected from your home? You used a self print label?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:12 pmI've sent the supporting documentation by Royal Mail Special Delivery. It was collected from my home in London 2 days ago.
Unfortunately the Royal Mail tracking shows nothing more than "Item collected". No other sign of it being scanned as it goes through the network. I am massively concerned it may have got lost already.
Any experiences as far as Royal Mail tracking is concerned? I called Royal Mail twice and I got two different answers already.
What is the HMPO location?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:17 pmYes. I paid for Special Delivery and for collection. The postman collected it on the 9th, which the tracking correctly shows (twice in the space of 5 minutes). But beyond that, not other scans.CULLINAN wrote: ↑Thu Feb 11, 2021 2:13 pmHow was it collected from your home? You used a self print label?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:12 pmI've sent the supporting documentation by Royal Mail Special Delivery. It was collected from my home in London 2 days ago.
Unfortunately the Royal Mail tracking shows nothing more than "Item collected". No other sign of it being scanned as it goes through the network. I am massively concerned it may have got lost already.
Any experiences as far as Royal Mail tracking is concerned? I called Royal Mail twice and I got two different answers already.
NewportCULLINAN wrote: ↑Thu Feb 11, 2021 2:18 pmWhat is the HMPO location?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:17 pmYes. I paid for Special Delivery and for collection. The postman collected it on the 9th, which the tracking correctly shows (twice in the space of 5 minutes). But beyond that, not other scans.CULLINAN wrote: ↑Thu Feb 11, 2021 2:13 pmHow was it collected from your home? You used a self print label?wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:12 pmI've sent the supporting documentation by Royal Mail Special Delivery. It was collected from my home in London 2 days ago.
Unfortunately the Royal Mail tracking shows nothing more than "Item collected". No other sign of it being scanned as it goes through the network. I am massively concerned it may have got lost already.
Any experiences as far as Royal Mail tracking is concerned? I called Royal Mail twice and I got two different answers already.
Oh well, let's hope. I am sure RM is badly affected by staffing issues in their MCs. It's already 48 hours since collection though, which is what is worrying me.CULLINAN wrote: ↑Thu Feb 11, 2021 2:29 pmWith Special Delivery you only get a second scan when your item reaches the RM Mail Centre where it is dispatched from further on for example Jubilee MC.
If it was collected on 9th, most likely it went out on 10th and would have delivered today but RM delayed your item.
My documents were delayed by RM for 1 day also. I called RM customer care and they sent me the SD money back in cheque.
I understand your worry about documents being lost. But worry not, SD is pretty secure. I hope and think there will be some movement on your scans by today and will be delivered tomorrow. It is clearly delayed by RM.
You can call RM and make a complaint to get your money back.
You will just have to be positive for now. Nothing more you can do.
Very worried now. It’s over 48 hours and still not updates except for the collection.wegetthejobdone wrote: ↑Thu Feb 11, 2021 2:42 pmOh well, let's hope. I am sure RM is badly affected by staffing issues in their MCs. It's already 48 hours since collection though, which is what is worrying me.CULLINAN wrote: ↑Thu Feb 11, 2021 2:29 pmWith Special Delivery you only get a second scan when your item reaches the RM Mail Centre where it is dispatched from further on for example Jubilee MC.
If it was collected on 9th, most likely it went out on 10th and would have delivered today but RM delayed your item.
My documents were delayed by RM for 1 day also. I called RM customer care and they sent me the SD money back in cheque.
I understand your worry about documents being lost. But worry not, SD is pretty secure. I hope and think there will be some movement on your scans by today and will be delivered tomorrow. It is clearly delayed by RM.
You can call RM and make a complaint to get your money back.
You will just have to be positive for now. Nothing more you can do.
As you said, nothing I can do at this stage. I will definitely claim the money back, but I'd rather wait until it's (hopefully) delivered. That way you can request it online... I'd rather avoid a check
If you will see my timeline, my application status was changed directly from documents received to application approved. I understand your worries as I was in the same situation, but I made an official complain after 3 weeks as they did not bother assigning my case to examiner.Amyx67 wrote: ↑Fri Feb 12, 2021 8:21 amHello everyone, I hope you can help me today, so my application got received on 4th February By HMPO Liverpool and my documents got received on 9th February, it’s been 3 days now and the status of my application is still saying documents received not application is being processed, is this normal and also roughly when do you reckon I will receive my passport by
CULLINAN is right, check my previous comment and should give you some assurance that you are not the only one, others had the same issue.CULLINAN wrote: ↑Thu Feb 11, 2021 1:07 pmRead the previous messages from user @skasyap. Member was in a similar situation and made an official complaint. It was sorted the next day then.najam1 wrote: ↑Thu Feb 11, 2021 10:17 amHi All,
I'm really worried now that why my application is taking so long. I submitted it online on 9th January 2021 and received acknowledgement from HMPO on 15th Jan 2021 that they've received my documents.
On 27th Jan 2021, its status updated to 'Application being processed' and not been changed since. The address I gave in the application I'm no longer moving there hence rang HMPO yesterday (10/01/2021) who advised to send them in writing with these changes. I posted them that letter yesterday.
My worry starts when i compare my timeline with others on the following thread: british-citizenship/british-passport-ap ... -7620.html
most of the applicants are getting approval in 1-3 days once their application is picked up for processing. in my case however, it hasn't been changed in last 15 days. I had an urgent travel plan which i have to put on hold because of this which is in addition to stress and anxiety it cause.
Is there anyway i can expediate my application and can get better understanding of whats is going on?
However note, anyone can be called for an interview also to confirm identity. This may delay things if that will be the case.
It is entirely up to you whether you want to contact them or not. If you did ask chances are they will simply ask you to wait as 6 weeks are not over yet or you will get a response like this :ocean7 wrote: ↑Fri Feb 12, 2021 2:03 pmHi Everyone,
I applied for British passport on 27th January, they have received my document on 2nd February and since then status of my application is same as we have received your documents. Do I need to contact them and ask them when will they process my application or should I wait?
Thanks
Regards,
Ocean
Are you sure you printed the correct label? Also, does your parcel has a return address? If not, best to contact RM customer care. Make a complaint plus give them your return address for the parcel (God forbid if needed). But the good news is that your package is still in the system if second scan was made. So it is not lost. It might be delivered onwards from Heathrow Depot I guess. Good luck.wegetthejobdone wrote: ↑Fri Feb 12, 2021 2:21 amThe plot thickens, as the tracking of my special delivery on the way to Newport says
“ Your item is due to leave London Central MC to go to Heathrow Worldwide DC. ”
This sounds wrong to me...
I printed the label that I bought online, so the address was certainly correct. I have a copy of the label.CULLINAN wrote: ↑Fri Feb 12, 2021 2:59 pmAre you sure you printed the correct label? Also, does your parcel has a return address? If not, best to contact RM customer care. Make a complaint plus give them your return address for the parcel (God forbid if needed). But the good news is that your package is still in the system if second scan was made. So it is not lost. It might be delivered onwards from Heathrow Depot I guess. Good luck.wegetthejobdone wrote: ↑Fri Feb 12, 2021 2:21 amThe plot thickens, as the tracking of my special delivery on the way to Newport says
“ Your item is due to leave London Central MC to go to Heathrow Worldwide DC. ”
This sounds wrong to me...
Hello, did you get your documents back yet ?westminster1213 wrote: ↑Sat Feb 06, 2021 12:02 pmHi everyone, I received my passport on Tuesday from HMPO Liverpool but no update on the documents. Does anybody know what the waiting time for that might be and who is best to contact?
Many thanks,