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UK PASSPORT Automated PHOTO check error

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

Moderators: Casa, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, John, ChetanOjha, archigabe

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askmeplz82
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Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

UK PASSPORT Automated PHOTO check error

Post by askmeplz82 » Sat Feb 13, 2021 11:35 pm

Guyz i am south asian. I went to SELF SERVICE Photo Booth to take digital picture ( with unique photo code ) but online application giving me this error. i heard this webpage have issue with people who are black or brown. should i ignore or i should take another picture
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Screenshot 2021-02-13 at 23.30.19.png
Screenshot 2021-02-13 at 23.30.19.png (57.35 KiB) Viewed 1195 times
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

skasyap
Member
Posts: 219
Joined: Wed Apr 10, 2019 9:57 am
India

Re: UK PASSPORT Automated PHOTO check error

Post by skasyap » Sun Feb 14, 2021 12:35 am

askmeplz82 wrote:
Sat Feb 13, 2021 11:35 pm
Guyz i am south asian. I went to SELF SERVICE Photo Booth to take digital picture ( with unique photo code ) but online application giving me this error. i heard this webpage have issue with people who are black or brown. should i ignore or i should take another picture
Question is do you want to take the risk or not. If I was you I wouldn’t submit my application only if HMPO advice to do so. Not sure if anyone will say here it is absolutely ok to go ahead with the application by knowing you had this error message on your photo acceptance criteria.

Worth trying again for the peace of mind, also due to bad quality of picture, HMPO might delay deciding on your application until you provide the suitable picture.

askmeplz82
Diamond Member
Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

Re: UK PASSPORT Automated PHOTO check error

Post by askmeplz82 » Sun Feb 14, 2021 7:43 am

Thank you !!!

by the way do i have to post every single passport since i came to the UK or most recent one ?
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

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CR001
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South Africa

Re: UK PASSPORT Automated PHOTO check error

Post by CR001 » Sun Feb 14, 2021 7:53 am

askmeplz82 wrote:
Sun Feb 14, 2021 7:43 am
Thank you !!!

by the way do i have to post every single passport since i came to the UK or most recent one ?
All uncancelled passports.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

skasyap
Member
Posts: 219
Joined: Wed Apr 10, 2019 9:57 am
India

Re: UK PASSPORT Automated PHOTO check error

Post by skasyap » Sun Feb 14, 2021 7:56 am

askmeplz82 wrote:
Sun Feb 14, 2021 7:43 am
Thank you !!!

by the way do i have to post every single passport since i came to the UK or most recent one ?
Yes. and the passport you used to come into the UK slog with any valid /cancelled.

askmeplz82
Diamond Member
Posts: 1743
Joined: Wed Jun 13, 2012 12:47 pm

Re: UK PASSPORT Automated PHOTO check error

Post by askmeplz82 » Tue Feb 16, 2021 5:59 am

Opps ! CROO1 told me to send only all uncancelled passport so i didn't send the passport i have used to come to the UK

i came to the UK 17 years ago. It was hand written passport. My photo is no longer visible anymore because consulate officer put a sticker on my picture when i applied for new passport 14 years ago

If they are not happy with something they will write to me right before refusing ?
UK Student Visa : 04/2004 - 09/2009
EEA Residence Card : 07/2010 - 7/2015
EU Settled Status: Confirmed on 16th July 2019
Naturalisation : Confirmed on 02nd Oct 2020
Passport Approval : 21st Feb 2021

skasyap
Member
Posts: 219
Joined: Wed Apr 10, 2019 9:57 am
India

Re: UK PASSPORT Automated PHOTO check error

Post by skasyap » Tue Feb 16, 2021 8:08 am

askmeplz82 wrote:
Tue Feb 16, 2021 5:59 am
Opps ! CROO1 told me to send only all uncancelled passport so i didn't send the passport i have used to come to the UK

i came to the UK 17 years ago. It was hand written passport. My photo is no longer visible anymore because consulate officer put a sticker on my picture when i applied for new passport 14 years ago

If they are not happy with something they will write to me right before refusing ?
You will be absolutely fine and yes they should simply ask for it, but only if they need it for reaching a successful decision.

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