Spouse Visa "Case closed" email reply via paid emial service

Hello good people,

I was wondering if anyone else had gotten a similar reply from UK Visas and Immigration paid email service and if the wording of the email is indicative of a positive or negative outcome.

The email reads as follows:

"Thank you for contacting UK Visas and Immigration International Contact Centre.

With regards to your enquiry about the status of your application, I can confirm that we have now completed all our actions and your case has been closed. We cannot discuss the outcome of your application online or by telephone.

We strongly recommend that you do not buy a non-refundable, non-flexible ticket to the UK, until your visa application has been approved and you have received your documents.

Regards,


UK Visas and Immigration"

Some background:
My wife had her biometrics done on 12th January in Bangaldesh Sylhet. So it has been about 35 working days since. The above email was received on the 23rd of February after I sent an email using the paid service.

If they "can confirm that we have now completed all our actions and your case has been closed" this feels to me that she should have been asked to pick up her passport by now?

Any help/advise would be greatly appreciated.

Thank you

Ok so strange one:

I assumed "Case closed" meant the decision has been finalised and no further action needs to be taken except an email being sent from them to ask my wife to pick up her passport.

However, today I had a call from immigration and they conducted a 16 minute interview with me about my employment.

They did ask me about my marriage date but I forgot it(I had just woken up from a late shift at work). I may have messed up on the date of my employment as well.

But everything else I answered with confidence. He even asked me to describe the surround area of my workplace, who I usually see at work my role description etc.

He also asked for my employers contact number.

Anyway, I got another email saying that my wife and myself will have a phone interview on the same day and same time.
Hopefully it goes well.

Hello,

I have a similar situation...

My wife in India did her biometrics on the 22/02/21. All supporting documents were self uploaded online via VFS Global on the same date.

We did not receive any confirmation email from VFS Global or UKVI about confirming receipt of the application or an email stating that the application has been passed for consideration to an ECO, as some applicants get.

So today, 08/03/21 we phoned the paid helpline to make sure the application has been received and upon checking out the application number the agent said the same line "I can confirm that we have now completed all our actions and your case has been closed".

We confirmed with the agent what this meant and he said that this meant all checks have been completed and a decision has been made however they cannot see this and we would need to wait until the applicant is told to collect our passport.

However, after reading this post we are worried what this actually means for us as if, in fact, a decision has been made then this has been made very quickly, under 2 weeks since biometrics, which seems extremely fast for a non-priority application.

Neither I or my wife have been contacted by phone or email regarding the application by UKVI, so wondering what all this could mean? The responses from the call center agents are really vague that do not give much information, they seem to obviously just read scripts of their computers.

Thanks

I’ve been given the same information but not sure what it actually means ?

Sgrant2387repton wrote: ↑

Wed Mar 17, 2021 5:59 pm

I’ve been given the same information but not sure what it actually means ?

Can you please let me know where was the application submitted and what date were biometrics completed?

Thanks

On the 5th of March 2021 my husband submitted his biometrics and documents in Kingston Jamaica. I just wanted to no if they received the application. To be honest I think the response we got means it’s been received. As we would have had an email saying a decision has been made. When I spoke with the man on the phone the ukvi that is. He was speaking from a script quite strange

Raj100 wrote: ↑

Thu Mar 18, 2021 3:31 pm

Sgrant2387repton wrote: ↑

Wed Mar 17, 2021 5:59 pm

I’ve been given the same information but not sure what it actually means ?

Can you please let me know where was the application submitted and what date were biometrics completed?

Thanks

Was wondering you have had anything since receiving that information from ukvi

Raj100 wrote: ↑

Mon Mar 08, 2021 9:51 pm

The responses from the call center agents are really vague that do not give much information, they seem to obviously just read scripts of their computers.

The UKV&I contact centre is outsourced to a third-party private contractor and it is unlikely that they would have access to anything other than the most basic case information.

Raj100 wrote: ↑

Thu Mar 18, 2021 3:31 pm

Sgrant2387repton wrote: ↑

Wed Mar 17, 2021 5:59 pm

I’ve been given the same information but not sure what it actually means ?

Can you please let me know where was the application submitted and what date were biometrics completed?

Thanks

Hi did you hear anything after that