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IHSrefunds@homeoffice.gov.ukBloodLemming wrote: ↑Fri Aug 27, 2021 8:52 amHi all,
I withdrew an application due to an error and resubmitted directly afterwards. My biometrics were never enrolled for the first application, so the application fee should not have been applied (although I am aware there would be a small amount deducted for processing fees). This was in early March. My ILR was approved in June, and the week after that I received an email to confirm that my first application had been withdrawn per my request. I still haven't received a refund, but I'm not sure who to call to escalate this. Calling the helpline isn't very useful, as the staff can't access any personal information and can only give the standard advice (basically, just wait for it), and my initial email querying the refund never received a response (I sent it in May, and the stated 20 working day response time has definitely elapsed).
Does anyone have any contact details that are likely to result in a more speedy response? Given that the application was withdrawn on 9 March and it's now almost 6 months later, there should have been some movement on this.
I am not sure how automatic it is, personal example of getting refunds only after contacting the IHS team months after.
TryBloodLemming wrote: ↑Fri Aug 27, 2021 10:27 amUgh. Emailed them and received an automatic response advising that this email address is only for healthcare workers. And calling the helpline doesn't get me through to anyone - it rings and then just says "Your call cannot be completed at this time" and cuts off. Is it so impossible to get through to an actual human?