This topic is for Irish passport application and not British passport applications
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This topic is for Irish passport application and not British passport applications
I hope you do receive your passport FlyingMum!! I applied before Christmas last year, I'm not sure when the clock started ticking but in December my tracking screen said I would get my passport on 21st January 2021. I have spoken on chat to passport office re application several times and have been assured my application will be processed. Today I received an email saying "We are unable to process your application at this time as the application has now expired"!!!!! I have to reapply!! Not amused. I managed to speak to someone on chat this morning and he said it was because they cannot hold payment details for more than a certain amount of time - yet they have already taken the payment?FlyingMum wrote: ↑Sun Jun 13, 2021 5:29 pmMany congratulations to those who are starting to receive their passports. Good to know that things are definitely starting to move. I wondered if the staff were working behind the scenes over weekends as well as the backlog must be massive?
Still patiently hanging in there myself. Applied 23/12, paperwork submitted 18/3. Beginning to wonder if there is something wrong, although I assume I might of heard something by now if there was.
Oh no! That’s so frustrating - and my online application will be 6 months old on 23/6 so I wouldn’t be surprised if I get the same! I’ve tried ringing, but a recorded message says that due to the high volume of calls, they’re not taking any calls and the webchat facility seems to be permanently unavailable. Mine should be so straightforward too. Mother born in Ireland and all supporting paperwork correct and in order.Faull_guy wrote: ↑Thu Jun 17, 2021 11:53 amI hope you do receive your passport FlyingMum!! I applied before Christmas last year, I'm not sure when the clock started ticking but in December my tracking screen said I would get my passport on 21st January 2021. I have spoken on chat to passport office re application several times and have been assured my application will be processed. Today I received an email saying "We are unable to process your application at this time as the application has now expired"!!!!! I have to reapply!! Not amused. I managed to speak to someone on chat this morning and he said it was because they cannot hold payment details for more than a certain amount of time - yet they have already taken the payment?FlyingMum wrote: ↑Sun Jun 13, 2021 5:29 pmMany congratulations to those who are starting to receive their passports. Good to know that things are definitely starting to move. I wondered if the staff were working behind the scenes over weekends as well as the backlog must be massive?
Still patiently hanging in there myself. Applied 23/12, paperwork submitted 18/3. Beginning to wonder if there is something wrong, although I assume I might of heard something by now if there was.
Thank you very much - you were absolutely right! I persevered and after a 10 minute wait got through on the webchat. Your advice was really appreciated.littlerr wrote: ↑Thu Jun 17, 2021 2:24 pmWebchat is available during work hours. If you see it greyed out, it means the queue is full. You just have to refresh the webpage. If you have a vacant computer, run a little macro to get it refreshed once every minute or so until the button turns back on.
The web chat was unavailable when I started typing this reply, but is back to available when I posted it. It’s not that difficult to get a slot (comparing to the citizenship application helpline…)
coolbongo5555 wrote: ↑Thu Jun 24, 2021 5:06 pmHi everyone. Here is my timeline for our family's first Irish passport applications.
For my two sons aged 18 and 16:
Online application received 23/1/2021
Documents received 11/5/2021
Passports printing 24/6/2021
I am just waiting for my adult one to be processed, hoping today or tomorrow.
Our estimated date of issue was exactly 2 weeks ago, so from receipt of supporting docs it took 6 weeks.
Hi there,
1. Proof of name and address cannot be the same. Different proofs need to be submitted. One proof is enough for each.