I've submitted my application form and the bio-metric appointment is in 10 days. One of the questions in the application form asked me whether I have a national insurance number. I selected 'no' because by the time I filled in the form I have not received any letters/communication although I've applied for the number in January. If I select 'yes' to the question, it then asks me for the actual number which I do not have.
Just three days ago, I rang the national insurance helpline to follow up and the agent said my number has already been allocated months ago but they did not send me any letters. So the agent will arrange a letter with my national insurance number to be sent but she was not allowed to tell me my number over the phone.
So given the current situation that the application was already made, should I write a cover letter explaining the situation before the appointment and upload it to the portal? Although that I now know my number has been allocated, I still don't know what the number is, so I would still have to select 'no' in the form. But in fact it is not true, as I do have my number allocated. What should I do?
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