BRP error

Good Morning everyone,

I don't know May be this is a right place for me to ask for a response concerning my BRP error.

. My vignette and BRP indicated No work, No Engaging in Business No public, and as dependent for my wife a masters student in uk, I think I should be able to work?

. Before 10 days I quickly take action and email Gov. Ukvi through the university immediately,
But since 18/02/2020, I have not heat anything,

The only message from them the second day was,
Thank you for your email to the above query ,
That it has redirected to error clearance,

Till now I did not hear anything again.
Please some should help me, what should I do?