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Thanks for the information. I will contact them again tomorrow.sushdmehta wrote:The address in Durham is of an external organisation that handles payment transactions on behalf of UKBA. Once the payment is cleared, the external partner sends the application pack to the designated UKBA office(s) and that is when the application is put in a queue to wait for a caseworker to be assigned.
In absence of contact details of the caseworker, contact UKBA on the number(s)/email given in the refusal letter or contact IEB.
regards