UKBA improving services

UKBA has created a survey on how to improve their services.

http://www.ukba.homeoffice.gov.uk/sitec ... 2improving

Please contribute

Looks like they are not going to improve their services. Simply introduce more expensive premium and VIP (Std fee + £6000 ) services. The Standard service is still 6 months wait.

Of course I would opt for VIP service.

dimension7 wrote:Looks like they are not going to improve their services. Simply introduce more expensive premium and VIP (Std fee + £6000 ) services. The Standard service is still 6 months wait.

Of course I would opt for VIP service.

This is still available as super premium! They are planning to open a few more PEOs.

i think third option is the best same day decision by post or second option for £100 less.

uksettlement wrote:

dimension7 wrote:Looks like they are not going to improve their services. Simply introduce more expensive premium and VIP (Std fee + £6000 ) services. The Standard service is still 6 months wait.

Of course I would opt for VIP service.

This is still available as super premium! They are planning to open a few more PEOs.

Excellent News. If they could 5/10 more PEOs, inside local council buildings.

thanks for sharing this news and hope they might operate much better.

Emrah wrote:i think third option is the best same day decision by post or second option for £100 less.

They will never do that. You have to use a SCS service and your decision is made with in 3 months for these applications. Less chances of rejection/refusal by UKBA.PEO and Premium services are the real Money making services for them.

I think this is new:

Priority service
Submission of application form, documents and payment by post or online
Approx 3-4 weeks for ILR applications; approx 7 days for Tier 1, 2, 4 or 5
Standard fee plus an additional fee of £275 per person

No?

TheGreenTea wrote:I think this is new:

Priority service
Submission of application form, documents and payment by post or online
Approx 3-4 weeks for ILR applications; approx 7 days for Tier 1, 2, 4 or 5
Standard fee plus an additional fee of £275 per person

No?

I like this service and it is valued if this service is implemented.

Kevin24 wrote:

Emrah wrote:i think third option is the best same day decision by post or second option for £100 less.

They will never do that. You have to use a SCS service and your decision is made with in 3 months for these applications. Less chances of rejection/refusal by UKBA.PEO and Premium services are the real Money making services for them.

If they say it they have to. They will make same money as peo service anyway. standard fee + £375 or £275 and they will decide within a month

I still don't get how this survey is about improving services.

I do not understand why it is that if they can decide an application in a day, or a week, or three weeks, should they make an applicant wait for 6 months (for ILR left hanging without returning their passport or travel document, confined in the UK) unless they pay more money? How is this an improvement in service?

How will it ever work? Take example if I have a very complicated case and I go for same day service and pay extra how will they decide my case same day if my case needs additional checks? So I will pay for service I don't actually receive. Same way if I have very simple case but I apply for postal service I must hang my hopes for 6 months to hear back? Ridiculous.

This survey is about how UKBA can better monetise the visa system and design a priority queuing system for those who are willing to pay more, without actually guaranteeing service standards.

Hopefully, the priority service will be applied for 10-YEAR LR applicants as well.

Same thought here when I saw the survey.

I thought that I can rate their services, something like 0 = very poor, 10 = very good, etc. To Provide comments, feedback, suggestions, etc.

But it's about new service where they can extort more money from people who are now becoming more reluctant to apply by post.

Take my case for example, I waited 7 months to get mine and that's after I requested to expedite on compassionate ground. My case is very straightforward, 5 year work with same UK company, no ccj/fine/conviction, no gaps/absences problems, etc. On the week of approval, I called on Wednesday afternoon = still pending/pls continue to wait, called on Friday = package sent out on Thursday. Got it on Friday.

If I could go back in time, I would never send my application by post, never. I'd just pay the extra money for the same day service.

Now I always suggest to my friends to go for PEO route for their sanity.

They can always try to bring in new services but PLEASE make sure to improve existing services too.

dimension7 wrote:I still don't get how this survey is about improving services.

I do not understand why it is that if they can decide an application in a day, or a week, or three weeks, should they make an applicant wait for 6 months (for ILR left hanging without returning their passport or travel document, confined in the UK) unless they pay more money? How is this an improvement in service?

How will it ever work? Take example if I have a very complicated case and I go for same day service and pay extra how will they decide my case same day if my case needs additional checks? So I will pay for service I don't actually receive. Same way if I have very simple case but I apply for postal service I must hang my hopes for 6 months to hear back? Ridiculous.

This survey is about how UKBA can better monetise the visa system and design a priority queuing system for those who are willing to pay more, without actually guaranteeing service standards.