postal orders refused(mods please delete this post)

I cant believe i am writing this but my friend applied on 28th of jan and got ack dated 7th feb and no news after that.

Its been 40 days todays so he called them and was told that they cant tell him the status of application form as its not 14 weeks yet since the date of application.

Not content with the reply, he gave a call to post office asking when was the postal order cashed in. He attached 2 x 250 pounds postal order with app. He was told that 1 postal order was cashed in on 10 feb but the other one was refused!!! Turns out that the person at the post office had made a blunder and cancelled 1 of the postal order. although it was noted that she tried to rectify the situation 20 min after the tranasaction took place on her own but to no avail.

So... its been 30 days since HO tried to take money via postal order and got only 250 pounds out of 500. his documents are not returned or anything so wondering what the hell is going on.

Should he send new form with payment details etc. or do what? If payment is not made then the application is rendered invalid and returned withing couple of days but thats notwhat has happened.

On the phone he was told that UKBA person would contact him to send remaining amount but we are not too sure if they will be THAT kind.

Can anyone please guide us here as to what should be our next step. Paying another 500 pounds for new app is not an option as maintenance funds issue would arise.

Please help.

PS. Although he submitted psw app, i am posting in here because this will get more exposure and the question is not relevant to the type of application made. Mods, please dont move it