I got my passport back after my MP intervened.
They sent out the passport on the 18/04
and I received it on the 21/04. It wasn't the postoffice, the HO sent out via second class signed for.

Anyway just glad to have my passport back.

Yep I've done that and sent an email already. Doubt will hear anything back. Seems to the the theme of the home office. You can call, email, send forms and you won't hear back from us - ever. Basically if anyone is applying for your RC, and need your passports back, do give min of at least 25 ...

Called again today. Ask to speak to manager. He is not around. Waited till they found someone who can talk to us. In the end is useless, they said we will have to talk to secretary of state?? Really? I would like they connect me to him. She said that an urgent request has been put in with the ...

Nope nothing.
Going to call them soon.
Even asked MP to help. He said he sent enquiries to MP liaison office, and waiting for reply.
Seriously, why can't we get our passport back

I got a similar time line to you. EEA(QP) and (FM) sent together: 08.03.2016. App sent 09.03.2016. App received and payment taken 27.03.2016. Request for passports back sent. 30.03.2016. Biometric issued 02.04.2016. Biometric received 04.04.2016. Biometric sent 08.04.2016. COA with right to work ...

Update: So we escalated the request by kept calling the call center. First lady we got said they have no access to the information, so she will put our request as an urgent one, gave us a ref no. Said that they will call my wife (non EEA) tomorrow, and it takes 3 working days for them to access our ...

I have already done that. And it's been 16 working days since. I have submitted this form https://eforms.homeoffice.gov.uk/outreach/Progress_enquiry.ofml which they asked us to fill if after 10 working days you don't hear anything back from them. So its 6 working days after this second form has been ...

I agree with you. I'm stuck in such a position, thinking that others managed to get their passports back when they requested theirs. But it's been 15 working days since I filled the form to request our passports back and nothing still. Complaint, 2nd form filled for requesting our passports back ...

Yes, it's infuriating that you can't talk to someone on your specific case. I'm into my 2nd part of 10 working days wait.

The email you should send your complaint to is: complaints@homeoffice.gsi.gov.uk
Even that you have to wait up to 20 working days for a response.

Wow.

You are lucky. I sent the form on the 27th March. 10 working days from tuesday (due to easter holiday)
and nothing. Sent the 2nd form which on the tuesday 5th of April, and I am still waiting for my passports.

Anybody has the experience of asking their passports back?
If it's urgent then how do you go about?
Is there a number other that you can call to talk to someone about your case specifically?

Please help.

Hi, Wondering if anyone has gone down this route. We have requested for our passports back. Straight forward application. QP is French national been exercising treaty rights for over 15 years, working in the same company. Wife (married for 14 years) applying for (FM). Got my COA etc, and we ...

Thank you so much.

Hi, I am French and my wife has the EEA Permanent Residence card since 2007, so in 2017 she will need to apply for the renewal. It is now so different from the time we applied for her where the form was only 3 pages long. Now it is asking for everything, and they need proof of residence from the ...

Hi, I am French and my wife has the EEA Permanent Residence card since 2007, so in 2017 she will need to apply for the renewal. It is now so different from the time we applied for her where the form was only 3 pages long. Now it is asking for everything, and they need proof of residence from the ...