I really hope you'll get your brp cards soon, you've been waiting for about a month now. And you are so right, what's the point in the premium service if you don't have the brps anyway.

I got my visa today and here's the story. Yesterday I decided to call DX (the delivery company the UKVI uses) to ask if they have something for me. Here is their number: 0844 371 0000. They asked me for a tracking number several times, I just had to wait until eventually the automated system said ...

I'm in exactly the same situation. I applied for my visa at the premium centre in Liverpool on the 5th of July 2016, got a letter saying my application was successful, waited for my visa (which never arrived) for 10 working days, reported it on the 15th of July and still haven't received any answer ...