My mother applied for a long-term 5 yers family visitor visa from Pakistan. She supplied her original documents. I supplied all original payslips and bank statements for myself and the wife as a sponsor. At the time of applying, the representative at the visa Center asked if she wants to send the p...

Try not to let the frustration overshadow your happiness. There's not really much more you can do. File the complaint and look forward to mum's visit, the documents will likely be back before you know it. Thank you so much. I am worried sick.I can't put my mind at ease since she received her docs a...

Hubby had to apply by post in NZ and the documents were sent to Manilla for processing. Once they sent the other paperwork back and we realised it was missing I sent the complaint email. It turned out that Manilla sent it to the office where he submitted his biometrics, they tried to deliver it to ...

My divorce certificate wasn't returned when we applied for hubby's spouse visa. I complained to UKVI : https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure And it was located and returned to me.5 months later yes, but at least it was returned. :? 5 months ...

I suggest she asks VFS to locate and return the documents. I have messaged the visa international enquiries and they said I have to wait 3 to 5 days, or even longer while they wait for the relevant department to reply. I'm not sure if they've just completly forgotten to put her original docs in as ...

Casa wrote:VFS should have returned the originals to your mother on the day of the appointment once they had made copies.

My mum said they kept it in one folder and took her originals. What can we do, will they give it back? She can't get those documents again as it was from who knows how many years ago.

Hello everyone! My mum has applied for a visit visa and they have made their decision. My mum recieved her passport and sponsors' docs back however they have not included all of her original documents (apart from passport). She has put her papers for her properties, which is very important. She phot...