It was NationalitySupportTeamFMT@homeoffice.gov.uk. I included my full name, case ID and date of birth. Hope that helps!

Just an update from me, hopefully someone finds it helpful/interesting. I sent them an email earlier today asking for an update. A few hours later I got a call from a private number which I couldn't pick up; they left a voicemail. The voicemail was from a friendly chap at the Home Office letting me ...

(long time lurker, first time poster - I thought I'll share my situation) I applied on 15/10 (online + NDRS + JCAP), NDRS appointment on 17/10. I sent them an email earlier today asking for an update on my case. The reply I got was: Thank you for your e-mail Your application has not been assigned Th...