I had the same situation this week. I sent a couple of emails 10 days ago and got no reply. In the end I sent a registered letter on Monday asking for my passport. It was returned the next day. I assume this has stopped my application, but it was totally unclear from the letter enclosed with the pas...

Application Based On: Spouse of an Irish Citizen, EU Citizen
Applied On: 26/02/2019
Application received On: 27/02/2019
Acknowledgement : Pending
Second Letter: Pending
Awaiting On Approval: Pending
Date of Ceremony: Pending