At about month 4 I did get through to a human who said they couldn't tell me the progress of my application because it has been outsourced and they don't even have access to any of the records!

I applied online in mid November 2018 and it did ask me for a passport pic.

Hi there - i didn't have to provide biometrics - think you meant to respond to the post above mine?

Hi everyone - thought I'd let you know my ROA has just arrived at home and it took five months and four days this time. Previous time, five years ago, it took six weeks. Criminal, really. Application went in 28 November 2018, arrived today 2 May 2019. Anyway, good luck to you all who are still waiti...