SET(M) 5-year family route Submitted: 29/10/2019 Appointment at 20 Mark Lane premium lounge: 04/11/2019 at 9:00AM Escalated via their telephone line: 07/11/2019 No emails, no letters, no communication whatsoever to this day, 08/11/2019 Is it normal for "Super Priority" service that costs £3200? I mu...