When you have received a Home Office letter informing you of your ceremony then you have your reference number on there. It’s a 9 digit number starting with 0. Also you got this number with your acknowledgment when applying for citizenship. You don’t need any other letter than your Home Office invit...
As you are awaiting documents, not sure if you have tracked your TNT items - you could call HMPO with your PEX number at hand - saying you want to leave a note your certificate not to be returned folded and to use a large envelope.
Some updates on the complaints procedure: Once they start to work on your case and have granted the replacement (by photo proof), they will sent you email including an address in Southport to return your certificate. We aren’t allowed to have two certificates at any time. They advice (spoke to them...
Some updates on the complaints procedure: Once they start to work on your case and have granted the replacement (by photo proof), they will sent you email including an address in Southport to return your certificate. We aren’t allowed to have two certificates at any time. They advice (spoke to them ...
Sure. By phone calling 0300 222 0000 You need your PEX number and ask to speak to the complaints department. They will ask you to email a picture of your certificate. After checking the picture I was immediately told I will receive a free replacement fast. They also apologise and said it shouldn’...
Ok, but very soon then. Happy you have it soon then and the journey comes to an end. :) Cant wait :lol: Sick of visas and applications!! Thank you. It will be fantastic. Even though the passport application follows, it felt for me complete to have attended the ceremony. Very happy day! On the same ...
Good advice. Thank you. But given the virtual ceremonies now and councils posting the certificate- might be crumbled even at that stage now :shock: Was your ceremony today and you are awaiting the certificate tomorrow? Big congratulations btw! I think the councils will send it in a strong cardboard...
Another advice, also take a picture before posting to prove it has been in an immaculate state.
Our ceremony envelopes contain some information about care of certificate, we are supposed to keep it in a good state therefore it’s unacceptable it gets damaged during the passport application process.
Yes, I’ve heard this quite often now and it’s sad. Mine was terribly crumbled, while others reporting it was really hard bent or even ripped. I have read of someone posting it long time ago, but that person was told they have to pay for the replacement which I believe is £250-300. My new certificate...
Sure. By phone calling 0300 222 0000 You need your PEX number and ask to speak to the complaints department. They will ask you to email a picture of your certificate. After checking the picture I was immediately told I will receive a free replacement fast. They also apologise and said it shouldn’t...
Hi Last month I have put my journey to an end, received my new blue British passport. Unfortunately my certificate was returned terribly crumbled and in a simply unacceptable state. I have read numerous reports of the same issue and was hoping I did all to prevent it, posting in secured delivery in ...
My new passport was delivered 15. December. Today my TNT account has updated my supporting documents will arrive on 23 December. So what's the state of your certificate, not in pieces I assume? Absolute terrible state! And yours? Made a complaint already. it was not folded but the envelope that it ...
I have received my supporting documents last week. Although they were in a strong envelope, additional plastic file with request on letter and by phone leaving a note to return it in the same good condition it was totally ignored and returned in a terrible state. I don’t understand that. In our enve...
Type: First passport after naturalisation From: UK Method: online Passport Office: HMPO Peterborough Online Application: 1 December 2020 Identity verified:1 December 2020 Documents sent: 1 December 2020 Documents received: 3 December 2020 Application being processed: 4 December 2020 Application app...
Thanks for your reply. The passport was actually delivered the next day. So I have received it last Tuesday instead of Monday, not too bad. :) They didn’t ring the bell btw, just threw it through the letter box. Therefore I can say my experience with TNT was quite good in the end. Good luck everyone...
Type: First passport after naturalisation From: UK Method: online Passport Office: HMPO Peterborough Online Application: 1 December 2020 Identity verified:1 December 2020 Documents sent: 1 December 2020 Documents received: 3 December 2020 Application being processed: 4 December 2020 Application app...
I have called them to ask when I could expect my supporting documents. As today my passport delivery is due he said maximum two weeks from today and that I get a new update in my account using again postcode and PEX number to track it. That's what they told me too, 2 weeks, in fact the customer ser...
